I’m highly disappointed with the quality of Asim Jofa clothes. The fabric feels extremely cheap and nowhere near what you'd expect from a designer brand. Honestly, it seems like local market material... See more
Company replied
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Review summary
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Reviews shaping this summary
A very frustrating expererience with Asim Jofa. I placed an international order for a 3 piece stitched article. They sent me a message on whatsapp a few days later that the article could not be clear... See more
I placed the order on 7th august, on Asim Jofa webiste, paid online with my HSBC card, I never receive the order and not even my refund. Made several calls, wrote email, chat on whats app with... See more
Company replied
Company details
Written by the company
Asim Jofa burst on to the Fashion scene as a breath of fresh air. Carrying on the legacy of his forefathers he started with a jewelry line, establishing the highly exclusive, one of a kind diamond boutique ‘The Diamond Gallery’. Having been certified in Design from the prestigious Central Saint Martins, Asim went on to create ripples in the fashion industry. He has achieved great acclaim for his various collections displayed on the runways in the fashion capitals of the world. He has been honored with IAFA International Asian Fashion Awards as the Best Designer Brand in 2012. In the same year Asim bagged the Collection of the Year award held by the Pakistan Fashion Awards. He continues to improve on perfection and in the future, Asim plans to create more buzz and dress Pakistani women fabulously, breaking fashion stereotypes along the way.
Contact info
Plot # 20, Sector 27 Korangi Industrial Area, Adjacent Denim E factory, Singer Chowrangi, Karachi. , 75900, Karachi, Pakistan
- +9221111115632
- sales@asimjofa.com
- asimjofa.com
2.6
Poor
233 reviews
Replied to 92% of negative reviews
Typically takes over 1 month to reply
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Its third quality brand.i order 2 times…
Its third quality brand.i order 2 times .1st time dupata is tear out and 2nd time i order lawn embroided dress but they deliver silk fabric and that silk is third quality poor.i ask them to return but they said we didnt find any fault so cant return it.6700 i paid for a dress .they always scam .
12 February 2025
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Rida, We sincerely apologize for the disappointing experience you’ve had with your orders. We completely understand your frustration regarding the torn dupatta in your first order, and the fabric issues with your second order, which understandably did not meet your expectations. We also acknowledge your concern regarding the return request being declined, and we regret that this caused dissatisfaction.
While our return and exchange policy allows returns in cases of damaged items, wrong deliveries, or incorrect sizes, we take all feedback seriously and would like the opportunity to review your case in detail.
Kindly share your order number here, or contact us via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com, along with clear and complete pictures and a detailed description of the issue so our team can assist you promptly. You may also reach out to our helpline at 021 111 115 632.
Warm regards,
Asim Jofa Team
This is froud company they used Original Asim jofa name and froudi
This is fake company it's big fraud they are using Asim jofa name they are not original Asim jofa website. Plz all customer be aware of fraud
7 February 2025
Unprompted review
Reply from ASIM JOFA
Greetings Mrs. Tilat, We’re very concerned to know about your experience and completely understand your frustration. We would like to clarify that there are unfortunately multiple fraudulent websites and platforms that misuse the Asim Jofa name to deceive customers.
Please rest assured that our official stores and website are genuine, and we take such issues very seriously. Please be assured that our team is actively working to identify these websites and take action against them. We kindly request that you always place your orders through our official and authentic website to avoid such issues. https://asimjofa.com/
However, we would still like to verify the details from our side and assist you promptly. Please share your order information here, or contact our customer support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email sales@asimjofa.com
Warm regards,
Asim Jofa Team
Total shittt!
Guys this brand is a total shittt!! I ordered a dress from so cold asimjofa brand and they delivered a cheap local printed fabric to me and then when i approached to them they say we don't find any issue in the article!!like are you guys blind or what such a fraud brand never gonna order from it anymore disgusting service!!!
7 February 2025
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Aqsa, We sincerely apologize for the disappointment and frustration caused by your recent experience. We completely understand your concern regarding the fabric quality not meeting your expectations and the dissatisfaction you felt with our response.
Please know that our customer service team works actively during working hours to review every query and assist our customers promptly.
Additionally, It seems like the order you placed may have been through a fraudulent website, as we’ve seen similar issues reported by other customers receiving incorrect or fake articles. We completely understand how upsetting this must be.
Unfortunately, some people are misusing our brand name to commit fraud and mislead customers. Please be assured that our team is actively working to identify these websites and take action against them. We kindly request that you always place your orders through our official and authentic website to avoid such issues. https://asimjofa.com/
However, we would still like to verify the details from our side and assist you promptly. Please share your order information here, or contact our customer support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email sales@asimjofa.com
Warm regards,
Asim Jofa Team
Fraud...I have ordered a set and what I…
Fraud...I have ordered a set and what I received was totally different what I have ordered there was maroon and green beads instead of beige colour beads and they are so stubborn they clearly said that we will not exchange or refund...don't order and save your money
1 February 2025
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Anum, We’re very sorry to hear about your experience and understand how frustrating this must be. Receiving an article that is different from what you ordered is disappointing, and we sincerely apologize for the inconvenience.
We ensure that every article matches the design specifications listed on our website, though slight color differences may occur in pictures or videos because of lighting or camera settings.
However, we would still like to assist you with this, as your satisfaction matters greatly to us. Kindly share your order number here, or contact us via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com, along with clear and complete pictures and a detailed description of the issue so our team can assist you promptly. You may also reach out to our helpline at 021 111 115 632.
Warm regards,
Asim Jofa Team
The quality and price of Asim’s dresses…
The quality and price of Asim’s dresses are great—I’ve bought many from them. However, their customer service is absolutely terrible. A couple of times, they sent me dresses with missing pieces, and getting a response from them was a nightmare. They take forever to reply to messages or emails, and when they do, they just pass you from one team to another, forcing you to go through the verification process over and over again. Even when it’s clearly their mistake, resolving the issue is extremely difficult. And if the mistake is on your end? Don’t expect any help at all.
30 January 2025
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Sadia, Thank you for sharing your feedback. We are glad to hear that you appreciate the quality and price of our dresses. At the same time, we sincerely apologize for the frustration caused by the delays and difficulties you experienced with our customer service. We completely understand how upsetting it must have been to face repeated verification and slow responses, especially when the issue was on our end.
Please know that we take your concerns seriously and are committed to improving our support process. If you have any pending issues with your orders, we would like to assist you personally to resolve them. You can contact us via WhatsApp at +92 321 1244440, email at sales@asimjofa.com, or call our helpline at 021 111 115 632.
Warm regards,
Asim Jofa Team
Garbage product
Garbage product, even worse customer service. I ordered a large quantity of suits given good prices. So far three suits have been delivered and all are faulty and defected. Typical shady business practices of Pakistani business. Upon my inquiry, I was told that defective suits have to be returned within three days. Well the suits arrived in Canada much after three days of window. Big question is why are they selling defective product in the first place?? Willful deception and border line fraud!
19 January 2025
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Nusrat, We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. We understand how frustrating it must have been to receive defective suits, especially after placing a large order, and we regret the disappointment this has caused.
Please know that we strive to deliver all products according to the quality and design details mentioned on our website. We regret any delays that impacted your ability to meet the return window, and we are committed to resolving such matters fairly.
We would like to assist you personally to ensure your concerns are addressed. Kindly share your order details and any relevant communication with us so our team can provide the appropriate solution, including replacement or refund if applicable. You may reach us via WhatsApp at +92 321 1244440, email at sales@asimjofa.com, or call our helpline at 021 111 115 632.
Warm regards,
Asim Jofa Team
The worst decision of my life is to…
The worst decision of my life is to order from. Asim jofa ....order AJ1242447 is made on 6 Dec 24 but till 31st Dec I didn't receive the dress and worst of all I already paid it through easy paisa....on 31st I called the help line and asked them to cancel my order as it was not delivered till yet...they canceled it and said I will receive my refund on the same account now it's 18 Jan no refund is issued....
I neither received the dress nor the money refunded
I already called them million times on there help line ...but the same typical words every time they repeat....
Allah gharat karay paisey harap Ker janay walo ko
6 December 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Izma, We are very sorry for the inconvenience caused and sincerely apologize for the delay you experienced. We completely understand how frustrating it must have been to wait for your order and refund.
Please note that the refund for your canceled order AJ1242447 was processed and shared with you on January 18. We hope this resolved the matter, and we truly regret the inconvenience you faced during the process.
If you have any further concerns or require assistance, please feel free to contact us via WhatsApp at +92 321 1244440, email at sales@asimjofa.com, or call our helpline at 021 111 115 632. We appreciate your patience and understanding.
Warm regards,
Asim Jofa Team
Very bad quality suits.
Very bad quality suits.
I would NEVER again buy from Asim Jofa. One would think you are purchasing a designer brand which should come with quality, however what a DISAPPOINTMENT !!!!!!!! Plus not enough material for sew a full suit. BEWARE!!
13 January 2025
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Sophie, We sincerely apologize that the quality of the suits did not meet your expectations and that you found the unstitched fabric insufficient for stitching.
Please note that all our articles are delivered exactly as per the design details mentioned on the website, including color, fabric, and components, though slight differences may occur due to photography and lighting.
Further, the fabric provided in unstitched articles is sufficient enough to make a standard large size. You may also review the size details through this link of the size chart.
Size Chart: https://asimjofa.com/pages/size-chart-1?_pos=1&_sid=18bdc0bf5&_ss=r
However, Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, and our team will review your case promptly.
Warm regards,
Asim Jofa Team
I have very bad experience about asim jofa mn ny aik order kya sary suit khrb ay hnnn dupatta sara khrb dupatty pr jaga jaga cuts hyy or qamez pr bhi cuts hn or suit ki backside bhii misssing thii or
I have very bad experience about asim jofa i ordered suits from asim jofa first of all there are cuts on dupatta very bad dupatta sara kharab aya hyy or suit kii back side missing hyyu from tandlianwala
29 December 2024
Unprompted review
Reply from ASIM JOFA
Greetings Mr. Bilal, We sincerely apologize that the dupatta and suit you received had cuts and that the back side of the suit was missing. This is certainly not the quality standard we aim to provide.
Please note, our return policy allows items to be returned or exchanged if they are received with damage, cuts, or any defects. Please note that items cannot be replaced or refunded for issues outside these conditions.
Further, In case of any missing components, we do cater to such requests. If the missing part is available, we deliver it to the customer. If not, the customer can return the entire article, and as per availability, we either deliver a fresh complete article if available, or else, we allow the customer to choose another article within the same range.
Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, and our team will review your case promptly.
Warm regards,
Asim Jofa Team
very very bad sevice order deliverd nhi…
very very bad sevice order deliverd nhi krty mera order nhi deliverd kia bycot asim jofa
25 December 2024
Unprompted review
Reply from ASIM JOFA
Greetings Mr. Kashif, We sincerely empathize with the inconvenience caused by your order not being delivered on time.
We acknowledge your concern regarding the delay, and please be assured that our team works actively during working hours to ensure all orders are processed and delivered on time.
kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so our team can review your case promptly and assist you.
We also want to inform you that some websites misuse our brand name, so please ensure your order was placed through our official channels to avoid such issues.
Official Website: https://asimjofa.com/
Warm regards,
Asim Jofa Team
Order not delivered: AJ1334758 / Order placed 18/12/2024
I placed 3 orders in December, My Last order had 2 articles which were missing and not delivered, I complained Several Times to M&P courier about my parcel but no luck, Then from 30th of December I started ringing the ASIM JOFA helpline.
1st of December I have spoken to the gentle and told the whole story again as i'm bit worried as they (M&P) have marked my both parcel as i rejected it, Which completely wrong and never received a phone call except one on Friday 28th January,
As I gave my office address for delivery and He was there to deliver my one parcel and i told him we opened our office after 2pm (Jummah Prayer). If you cannot come back then hand it to some in the office and i will transfer the amount to your account but he replied Sir if you transfer online you have to pay extra money to me, Which i refused and said kindly come tomorrow or later today and i will pay you cash and he hang up on me.
After that I was expecting my second parcel as both articles were separately dispatched. I was tracking my parcels and I saw they cancelled my second parcel as well and I haven't received a call and one came to the office or anything.
I confirmed M&P about that they said they will re-attempt the next day but on one came in. Same day ASIM JOFA helpline staff and he also said we have marked the complaint and we ask them to re-attempt but on luck.
I was ringing the ASIM JOFA helpline and will keep ringing for the next 3 days with the same story, Your complaint is already there and you'll receive the parcel shotly until 06/01/2025 same story.
07/01/2025 - Spoken to ASIM JOFA helpline staff told me,
Oh sir , we are really sorry your parcel is returned and now we can't do anything. For the past 8 days I kept chasing the parcel but everytime they gave me a story.
7 January 2025
Unprompted review
Reply from ASIM JOFA
Greetings, We truly share in your frustration and completely understand how upsetting this experience must have been. It is never our intention for any customer to feel ignored or inconvenienced, and we sincerely regret the difficulties you faced with the delivery of your articles.
Upon reviewing the details, we found that the parcels were dispatched separately with two tracking IDs, and the courier team attempted delivery. Unfortunately, the first attempt was unsuccessful as you were unavailable at the given address, which we understand was due to your office timing and Jummah prayer. As soon as you reached out to us, our team immediately escalated the matter with the courier to arrange another attempt. Despite our efforts, the parcels were ultimately returned to us.
We would also like to clarify that for orders placed using Cash on Delivery, the payment can only be made in cash to the rider. Transferring the amount online or via other methods is not authorized for the delivery personnel.
We completely acknowledge the time, patience, and effort you invested in following up, and we deeply regret the inconvenience caused. Your feedback is invaluable and has been shared internally to ensure improvements in our delivery and support processes. We genuinely appreciate your continued trust in us and remain committed to providing a smoother, more reliable experience in the future.
Your support and understanding mean a great deal to us, and we hope to restore your confidence in our brand with every future order.
Warm regards,
Asim Jofa Team
ASIM JOFA is not able to receive SINGLE star.
ASIM JOFA is not able to receive a single star,
poor stuff,old fashion embroidry, cheap quality with high rate. its not a brand they are ROBBER. every brand give you option of exchange but ASIM JOFA not.
you RASCAL .
STRONGLY NON RECOMENDED
2 January 2025
Unprompted review
Reply from ASIM JOFA
Greetings Mrs. Shahid, We’re truly sorry to hear about your experience and completely understand your frustration. We sincerely empathize with the disappointment caused by the quality of the article and the embroidery not meeting your expectations.
We acknowledge your concerns about the fabric, design, and exchange options. Please note that our exchange policy allows items to be returned or exchanged if they are damaged, the wrong article is delivered, or the wrong size is received. This ensures that every request is handled carefully and fairly.
Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so our team can review your case promptly and assist you.
We also want to inform you that some websites misuse our brand name, which can result in customers receiving unofficial or low-quality items if orders are placed from such sources.
We truly value your feedback and patience, and are committed to addressing your concern.
Warm regards,
Asim Jofa Team
Very cheap low quality cloth material
Very cheap low quality cloth material, no refund or exchange policy, I ordered many dresses all of them Replica or looks like second or third copies. Never will buy again such a waste of money.
True scam
20 December 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Zohra, We’re truly sorry to hear about your experience and completely understand your frustration. We sincerely empathize with the disappointment caused by receiving articles that did not meet your expectations in terms of quality.
We acknowledge your concerns regarding the fabric and the impression of replicas. Please be assured that all our articles are delivered exactly as per the design details mentioned on our official website, though slight differences in color or appearance may occur due to photography and lighting.
As per our exchange and return policy, items can be returned or exchanged if they are damaged, the wrong article is delivered, or the wrong size is received. Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so our team can review your case promptly and assist you.
We also want to mention that unfortunately, some websites misuse our brand name, which may lead to customers receiving unofficial or low-quality items if orders are placed from such sources.
Warm regards,
Asim Jofa Team
Faulty and crappy product delivered and never return
Basically they are an online scam, they delivered a faulty duppata with lot of holes, and they never fixed or reply positively. buyer who are intended to buy from them, better to buy from Junaid Jumshed.
20 December 2024
Unprompted review
Reply from ASIM JOFA
Greetings Mr. Ahsan, We’re truly sorry to hear about your experience and sincerely empathize with the inconvenience caused by receiving a dupatta with holes and the delay in assistance.
We acknowledge your concern regarding the damaged article. Please note that as per our return and exchange policy, items can be returned or exchanged if they are damaged, the wrong article is delivered, or the wrong size is received. Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so our team can review your case promptly and provide a resolution.
Additionally, Please note that some unauthorized websites misuse the Asim Jofa name, which may result in receiving unofficial or low-quality items.
Warm regards,
Asim Jofa Team
So much high priced without respective…
So much high priced without respective quality, we ordered one 3 pcs suite in 10k and when we received it my mother told me it's a very bad cheap quality cloth. I expected ASIM Jofa team to accept return they are just clearly declining returns just after 1 day of delivery. Let me tell you their bad policy: 1) We accept returns for only defective items, Meanwhile they won't be issuing you full refund. They will send you a coupon to have purchase again on their scam ASIM Jofa site. They are so tricky and smart in declining retruns.
26 December 2024
Unprompted review
Reply from ASIM JOFA
Greetings Mr. Chris, We are truly sorry for any inconvenience caused. We sincerely empathize with your disappointment regarding the quality of the suit and the return experience.
We acknowledge your concern about the fabric not meeting expectations and the declined return request. Please note that as per our return and exchange policy, items can only be returned or exchanged if they are damaged, the wrong article is delivered, or the wrong size is received. Requests outside these conditions cannot be accommodated.
Further please refer to this link to check our return policy:
https://asimjofa.com/pages/returns-and-exchanges
Also, Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so our team can review your case promptly and provide assistance.
Warm regards,
Asim Jofa Team
I'm very disappointed order different…
I'm very disappointed order different design got different and the color fabric is totally different . I don't know how people trust this type of pathetic brand like they don't sell what they show. This is very unprofessional
26 December 2024
Unprompted review
Reply from ASIM JOFA
Greetings, We’re truly sorry to hear that your order did not match the design and fabric you expected, and we completely understand your disappointment.
We acknowledge your concern regarding the color and design differences and the frustration it has caused. Please note that all our articles are delivered exactly as per the design details mentioned on our website, though slight differences in color may occur due to photography, lighting, or screen settings.
As per our exchange and return policy, items can be returned or exchanged if they are damaged, the wrong article is delivered, or the wrong size is received. Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so our team can review your case promptly and assist you.
Warm regards,
Asim Jofa Team
Bad quality
26 December 2024
Unprompted review
Reply from ASIM JOFA
Greetings Mar. Afaq, We’re truly sorry to know that the article did not meet your expectations and completely understand your disappointment.
Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so our team can review your case and assist you promptly with the quality issue.
We truly value your feedback and are committed to resolving your concern.
Warm regards,
Asim Jofa Team
Worst clothing brand i have ever…
Worst clothing brand i have ever experienced
26 December 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Bia, We’re truly sorry to hear about your experience and completely understand your disappointment.
Please let us know more details if you faced any issue with your order, or share your order details here, and you can also contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so our team can review your case and assist you promptly.
We truly value your feedback and are committed to addressing your concern.
Warm regards,
Asim Jofa Team
Reply from ASIM JOFA
Greetings Ms. Hira, We’re truly sorry to hear about your experience and completely understand your frustration regarding the damaged item and concerns about quality. At Asim Jofa, we take pride in delivering premium products, and we sincerely regret that your order did not meet your expectations.
As per our return and exchange policy, items can be replaced or returned in cases of damage, wrong deliveries, or incorrect sizes. Kindly share your order details here, or reach out to our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com. Our team will review your case promptly and assist you.
Warm regards,
Asim Jofa Team
Reply from ASIM JOFA
Greetings Ms. Bisma, We’re truly sorry to hear that the fabric and quality of your order did not meet your expectations. At Asim Jofa, we strive to maintain the highest standards, and we sincerely regret that your experience was disappointing.
To assist you further, kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com. Our team will review your order promptly and guide you on the next steps.
Warm regards,
Asim Jofa Team
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