Asia Car ServiceReviews 

1,089
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 242 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, punctuality, and efficiency, making their journeys smooth and stress-free. The staff, particularly the drivers, are frequently highlighted for being courteous, helpful, and knowledgeable, often going above and beyond to assist with luggage and provide local insights. The delivery service is noted for its reliability, with drivers arriving on time and ensuring safe transport in clean, comfortable vehicles. The booking process is described as easy and straightforward, with excellent communication regarding confirmations, driver details, and accommodating last-minute changes. However, some customers also noted isolated incidents where a driver's demeanor was less friendly, leading to concerns about the overall experience. Additionally, a few people mentioned that some drivers did not speak English, requiring communication via messaging apps.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting the professionalism and punctuality of... See more

Staff

Customers consistently note positive experiences with staff, highlighting drivers as professional, courteous,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting drivers being on time, or... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently describing it as easy, quick, and... See more

Quality

People report positive experiences with the quality of vehicles, consistently highlighting their cleanliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a layover in Hong Kong and contacted Asia car service to see if we could get collected at the airport and taken to see sunrise over Hong Kong. Our lovely driver, Tommy, was waiting when we land... See more

Rated 5 out of 5 stars

We used your service for a four hour driving tour to see highlights of the city. We were very satisfied with the tour. Our driver, Roger Li, was accommodating, providing us with information about the... See more

Rated 5 out of 5 stars

We've been working with ACS for more than 5 years and they have been excellent. Their team has helped us with both FIT & Groups, coaches to sedans and even sourcing guides / local coordinators. They'v... See more

Rated 5 out of 5 stars

We used Asia Car Service twice during our recent visit stay in Hong Kong, once to take us from disembarking from our Cruise ship to a hotel, and several days later from the hotel to the airport. Every... See more


Company details

  1. Car Service
  2. Airport Shuttle Service
  3. Limousine Service

About Asia Car Service

Written by the company

Asia's Most Reliable Airport Transfer & Ground Transportation Service

Asia Car Service is a 24/7 airport transfer and private transportation service that offers individuals and businesses from all over the world comfort, safety, and convenience when traveling in Asia.

We provide private airport transfers, chauffeured car rental, and group ground travel solutions. All services include clean private vehicles, professional drivers, and expert local 24hr customer support.

Service is available at all major Asia airports in over 150 cities in 25 countries, including Japan, Korea, Hong Kong, Mainland China, Taiwan, Singapore, Malaysia, Philippines, Thailand, Indonesia, Vietnam, Australia, India, and The UAE.

As a full-service company, our aim is to provide the best all-around ground travel experience for our clients at competitive costs.

Easily book service online, or email us and we'll respond within a few minutes. Upon receiving your booking, our 24/7 team will follow up with full details and pre-service reminders. On the day of service, your driver will be waiting promptly for you with a name-sign. You can simply relax, and enjoy a comfortable safe ride with a professional driver.

Get an instant online quote to reserve your car with just a few clicks and receive immediate service confirmation, or contact our team by email to see how we can assist you today. We look forward to serving you!

Maximum Comfort Guaranteed

Easy, Safe, Convenient & Reliable Private Transportation Guaranteed

Easy, Safe, Convenient & Reliable Private Transportation Guaranteed
We guarantee a professional door-to-door service in 100+ Asia cities & airports. All with 24/7 customer service, car availability, great rates, simple booking and easy payment options.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,089)

235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Driver escorted me

The driver responded quickly to my requests and personally escorted me everywhere to make sure I didn’t get lost. I would use this service again in a heartbeat.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Safe journey on 8th and 12th December 2025

The emails to the company were promptly attended to. The drivers were polite, helpful and punctual. We felt very safe in the vehicles provided. The journey was smooth indeed. By the way, we made 2 trips, 8th and 12th December 2025

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

The ease of booking reservation and customer care is excellent while arriving to a new country without much stress. The driver is very respectful, attentive to our needs, and professional.

12 December 2025
Rated 5 out of 5 stars

Great service

From booking to pick up everything worked seamlessly. Will definitely use the service again. Thanks 🙏

9 December 2025
Rated 5 out of 5 stars

Great ongoing communication and service

The communication from Asia Car Service was effective from the moment I placed an online order for an airport pickup from Haneda. I received emails to confirm the booking and to let me know the name of my driver and the type of car. Upon landing, I received a text message from my driver with a photo of the sign (with my name) that he was holding and an approximate location. As soon as I entered the arrivals area (after clearing customs), I could spot my driver. The 30 minute drive to my hotel was calm and comfortable. Will definitely use this service again. Thank you

28 November 2025
Rated 5 out of 5 stars

I had an excellent experience with Asia…

I had an excellent experience with Asia Car Service in Osaka. They took us from Osaka cruise port to Kyoto, the driver took us to 3 diferente places at our pace and then back to the ship. From the very first email, their team was efficient, attentive, and quick to answer all my questions. The entire reservation process was smooth, easy, and stress-free — everything flowed perfectly.

When we disembarked from the cruise, our driver Wei was already waiting for us. He was extremely polite, respectful, and patient. He stayed with us for about eight hours, driving calmly and safely the whole time. We visited three different places at our own pace, and everything worked out flawlessly.

It was a truly pleasant journey, and we felt very well taken care of the entire day. I’m very happy with the service and highly appreciative of the company. Thank you, Asia Car Service — we’ll definitely book again! 🙌

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Pricey in my opinion but worth every penny with their professionalism, timeliness and communication. I am definitely saving their info for future needs!

25 November 2025
Rated 5 out of 5 stars

Good Service

There were reply to our enquiry even during weekends and after office hours.

The drivers are on time for pickup and friendly.

20 November 2025
Rated 5 out of 5 stars

Grateful for their support over the years

We've been working with ACS for more than 5 years and they have been excellent. Their team has helped us with both FIT & Groups, coaches to sedans and even sourcing guides / local coordinators. They've also been very accomodating with last minute changes and requests. We've never had a complaint about the drivers or the clenliness of the vehicles arranged by them from our clients.

20 November 2025
Rated 5 out of 5 stars

Excellent day tour of Singapore

The reservation process from beginning to end was A1.
Excellent communication
Our driver Roger was amazing very friendly and knowledgeable of the local sites we had a great day tour!
Car was very comfortable.
Thanks for a great day!
Jason and Anna

19 November 2025
Rated 1 out of 5 stars

I hired this company to pick us up from…

I hired this company to pick us up from the cruise port and take us on a 6 hour tour, I asked them to provide suggestions for the tour. The cost was 400 US dollars. They accepted the job. We were picked up on time, however the driver, had no clue about a tour, he did not make suggestions and did not speak English. I suggest this company does not offer tours, if there drivers cannot complete this service. The tour was a complete was of time and money. Very disappointing.

17 November 2025

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