Asia Car ServiceReviews 

1,090
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 242 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, punctuality, and efficiency, making their journeys smooth and stress-free. The staff, particularly the drivers, are frequently highlighted for being courteous, helpful, and knowledgeable, often going above and beyond to assist with luggage and provide local insights. The delivery service is noted for its reliability, with drivers arriving on time and ensuring safe transport in clean, comfortable vehicles. The booking process is described as easy and straightforward, with excellent communication regarding confirmations, driver details, and accommodating last-minute changes. However, some customers also noted isolated incidents where a driver's demeanor was less friendly, leading to concerns about the overall experience. Additionally, a few people mentioned that some drivers did not speak English, requiring communication via messaging apps.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting the professionalism and punctuality of... See more

Staff

Customers consistently note positive experiences with staff, highlighting drivers as professional, courteous,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting drivers being on time, or... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently describing it as easy, quick, and... See more

Quality

People report positive experiences with the quality of vehicles, consistently highlighting their cleanliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a layover in Hong Kong and contacted Asia car service to see if we could get collected at the airport and taken to see sunrise over Hong Kong. Our lovely driver, Tommy, was waiting when we land... See more

Rated 5 out of 5 stars

We used your service for a four hour driving tour to see highlights of the city. We were very satisfied with the tour. Our driver, Roger Li, was accommodating, providing us with information about the... See more

Rated 5 out of 5 stars

We've been working with ACS for more than 5 years and they have been excellent. Their team has helped us with both FIT & Groups, coaches to sedans and even sourcing guides / local coordinators. They'v... See more

Rated 5 out of 5 stars

We used Asia Car Service twice during our recent visit stay in Hong Kong, once to take us from disembarking from our Cruise ship to a hotel, and several days later from the hotel to the airport. Every... See more


Company details

  1. Car Service
  2. Airport Shuttle Service
  3. Limousine Service

About Asia Car Service

Written by the company

Asia's Most Reliable Airport Transfer & Ground Transportation Service

Asia Car Service is a 24/7 airport transfer and private transportation service that offers individuals and businesses from all over the world comfort, safety, and convenience when traveling in Asia.

We provide private airport transfers, chauffeured car rental, and group ground travel solutions. All services include clean private vehicles, professional drivers, and expert local 24hr customer support.

Service is available at all major Asia airports in over 150 cities in 25 countries, including Japan, Korea, Hong Kong, Mainland China, Taiwan, Singapore, Malaysia, Philippines, Thailand, Indonesia, Vietnam, Australia, India, and The UAE.

As a full-service company, our aim is to provide the best all-around ground travel experience for our clients at competitive costs.

Easily book service online, or email us and we'll respond within a few minutes. Upon receiving your booking, our 24/7 team will follow up with full details and pre-service reminders. On the day of service, your driver will be waiting promptly for you with a name-sign. You can simply relax, and enjoy a comfortable safe ride with a professional driver.

Get an instant online quote to reserve your car with just a few clicks and receive immediate service confirmation, or contact our team by email to see how we can assist you today. We look forward to serving you!

Maximum Comfort Guaranteed

Easy, Safe, Convenient & Reliable Private Transportation Guaranteed

Easy, Safe, Convenient & Reliable Private Transportation Guaranteed
We guarantee a professional door-to-door service in 100+ Asia cities & airports. All with 24/7 customer service, car availability, great rates, simple booking and easy payment options.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,090)

235 reviews in the last 12 months

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Rated 3 out of 5 stars

The process from the arrival at the…

The process from the arrival at the airport to the car was very good. Unfortunately, after that, it was not good. ACS said I would have a car the size of a Toyota Camry, but I got a Toyota Prius. I am 6 feet 4 inches tall. I had to sit low on the seat to avoid hitting my head on the ceiling of the car. The car smelled terribly of cigarette smoke.
The diver did drive in a very safe manner.

21 February 2026
Rated 5 out of 5 stars

This service was absolutely fantastic

This service was absolutely fantastic. I had four total trips with them during my last trip to Thailand and I had to change stuff on the fly pretty consistently. They are constantly in communication with you and never drop the ball. Really great service.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

We used Asia Car Service twice during our recent visit stay in Hong Kong, once to take us from disembarking from our Cruise ship to a hotel, and several days later from the hotel to the airport. Every part of our experience was outstanding. Very easy to navigate the website to reserve vehicles. Communication is top notch. Immediate response to our reservation request, with a prompt confirmation. Prior to pick-up we received an email letting us know the driver and license number. Asia Car Service also uses What's App, which came in handy. Reasonable rates, beautiful cars, skilled and professional drivers. I only wish we had this kind of service at home!

6 February 2026
Rated 5 out of 5 stars

First trip to Japan

I utilized Asia Car Service for transport from airport to hotel and back on our first trip to Japan. The drivers were professional, friendly, and on time. The vehicles were comfortable, clean, and spacious. I would definitely use them again.

19 January 2026
Rated 5 out of 5 stars

Great experience

Great experience

Easy booking, received multiple confirmation emails very promptly, easy to communicate with, driver was exactly where they said he would be, car was clean, driver drove safely and was helpful with luggage.

Will definitely book again in the future.

23 January 2026
Rated 5 out of 5 stars

Great service and ease of use

The driver was easy to find and communication about where to meet, driver details, etc. was great. We arrived at our destination quickly and without problems.

5 January 2026

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