Ashley Furniture Industries Reviews 

Well we went into Ashley to buy a table. The table we wanted we thought was to big, we'll it wasn't so instead of buying it online we went into the store so the associate can get the commission.
Well anyways my table was delivered without all the hardware.
I was promised the next 1st appointment. Well they showed once again without the brackets.
We were told someone would bring them by 12, no one showed. We got the run around & still no one showed. They are closed Sunday & Monday so that means I have to go with the table on my kitchen floor.
I will be returning the table & going somewhere else

I have never been treated with such low regard by a business in my life.
After spending close to $15,000. at Ashley, all items purchased were not included in the so called “white glove” delivery.
After contacting the store in person, we were assured we would be taken care of. It has now been over one month and I still have not been compensated for the items we did not receive.
Store personnel keep blaming the so called customer service department, in the mean time we are out $900.
This is a bait and switch company who does not follow through with their promises, or care about their customers. Why should they? They have our money now.
I truly regret doing business with these people and will tell everyone I know to steer clear of this dishonest scamming company.
If you don’t like being lied to and dealing with bots instead of a human customer service agents, I highly recommend you shop for furniture elsewhere.

This was our first time at an Ashley store and my husband and I had a great experience dealing with Stephen M at the Chicopee location. No pressure, plenty of alone time to browse the store and immediate answers to questions. We ordered a 5 piece bedroom set on Wednesday afternoon and it was delivered and set up on Friday afternoon. Delivery communication was impressive and set-up, inspection and clean up were done very quickly. We love our new furniture and it looks high end!

Potential buyer BEWARE of this scam of a company. They sell cheap products and refuse to make it right by the customer. We bought a bed from them that has sunken in. Under warranty, we reached out to them and they sent someone to fix it. However, the person said they could not fix it and they no longer carried this model of bed. Ashley’s gave us a purchase credit of $800 (not even close to what we paid for the bed) and refused to allow us to apply it to what is still owed on the bed. Essentially, they sold us a faulty product and to fix it they told us to use the purchase credit towards the purchase of a new bed. So get in more debt with them and potentially get another faulty product. It’s a horrible business. I will never ever purchase from them again and will tell everyone I know.

Bought a couch& love seat. Little bugs were coming out of the cushions. The couch smelled of roach spray. The love seat smelled like it was washed with industrial chemicals. Called them makes no difference they wanted to send someone to wash the couches, why to wash bugs.Ieven sent them pictures.They told me it must be my apartment. I had to wrap both pieces in large plastic bags & threw it in the garage… stay away from Ashley Furniture Stores

Bad communication, worst customer service

Worst delivery service,and customer service.

White glove service did the installation of a mattress and bed frame on 4/4/2026. Two very visible holes are on the footboard. Ashley told me the manufacturer builds this way to accommodate different designs. So some people want no storage drawers and some do. Depending upon what you choose, there may be holes. No one tells you this. I would not have purchased this item if I knew the footboard would have visible holes. Sent twice tiny white caps that do not match the decorative hardware on the bed. Multiple calls, two technicians later issue is not resolved. I suggested hardware that is on the bed could be provided and made into a faux screw again to cover holes and match existing hardware. I was told today by a representative that I told them I had the hardware. This is a blatant falsehood. I have reported this to the BBB. It’s truly a shame that a company can operate in this manner and treat customers so poorly. I will never buy from them again. If you do, be sure to ask if there will be visible holes on the finished product. A disgrace.

I am extremely disappointed with my recent experience with Ashley Furniture and their warranty/customer service process.

I have been a long-time Ashley customer, which is why this situation has been especially upsetting. I’ve trusted this company for years and have invested a lot of money into both furniture and warranty protection plans believing that Ashley would stand behind their products and take care of their customers when issues arise.

During my recent interaction, it was very obvious to everyone in the store how frustrated and upset I was. Staff and management attempted to calm the situation by giving me hope that the issue would be resolved, but unfortunately those promises led to false expectations and no real resolution.

Instead of feeling valued as a loyal customer, I left feeling dismissed, frustrated, and emotionally drained. The entire experience has completely changed how I view this company, and honestly, I no longer feel comfortable making future purchases from Ashley Furniture.

Customers purchase warranties for peace of mind, not added stress and disappointment. I truly hope Ashley improves the way they handle customer concerns and warranty claims moving forward.

WARNING DO NOT BUY ANY FURNITURE FROM THIS STORE! They delivered the wrong chairs. They would not exchange the chairs I wanted. The recliner's chair squeaks when I rock it. There is very little padding on the arms. The chairs are wobbly. I am very disappointed that the customer service was so poor. They didn't care that I was not happy that they delivered the wrong recliners.

I would NEVER purchase anything from Ashley Furniture Churchville again. I paid cash for 2 dressers, nightstand and 2 recliners that I expected to be like the one my daughter tried out in the store. Well everything was great when they delivered everything. Well after 4 days the recliners looked as they we're defected or fake not nothing like I chose in the store. We were told that we had 14 days to return. So, went back to the Churchville Store to be told we only had 72 hrs . All I wanted was to return the recliners and get 2 more to replace these.

I lost my husband in February and then lost my complete bedroom set due to the mold we found when we had to move things to have the new carpet put in my apartment.

All I wanted was nice furniture and because Ashley wouldn't do anything I'm now stuck with fake recliners that are made of cardboard and filling.

I ordered a couch online Chenille Recliner couch it is not soft the material and couch is very hard . The couch look similar to one i bought at Value city but was older i wanted to upgrade . The product is nothing like they described. They refuse to exchange or let me return it. O offered to pay for shipping . All sales are final no returns or exchanges . Do NOT buy From
Ashley Furniture Store online!! Horrible products

They lied to my face with a smile. Material was to be delived on 05/13-(Scheduled 2 weeks ago). They refused to deliver unless it was after 5:00. spent 3 hours on the phone, delivering myself. I told the rep what I needed he smiled and said sure, and did nothing

Worst delivery experience ever. The delivery is very unprofessional and had to reschedule it because they did not arrive in the given delivery window. There was no communication whatsoever.

What went wrong this time. The delivery team damaged my door when entering my house. The sofa purchase was smaller than the existing sofa and the door molding was also damaged. Customer service was informed given pictures and repairs cost only to be told, we only will give you a 1 time $240.00. Compensation my total damage was $846.15. Which my family will have to make up the rest. My family spent more on there products to be treated so poorly. I will never shop/ buy from them again. The delivery was also not cheap and to have damage to your property is truly unacceptable.

There's a bunch of incompetent idiots working as cs and chat reps. My gawd they don't like honoring the manufacturers warranty. The "consumer affairs " dept don't respond to emails. The reps are stupid and clueless about MANUFACTURERS WARRANTY. They wholeheartedly believe that if it isn't purchased on the website the they don't have to honor the warranty which is false. I had to break it as lowes carrying craftsman items, craftsman still honor their warranty even though no purchased on their website. Ughh they are a pita to deal with. I've never experienced such awful cs in my life from a company. The fact that they get away with this is digusting.

The Northfield, NJ store is great ! I’ve purchased several items there . Everything was smooth and without a hitch . Good customer service too . Delivered without any problems .

0 STAR -Buyer Beware of Ashley Furniture!

Absolutely terrible customer service and quality. I’ve been calling Ashley Furniture for over 3 months trying to get my chair and tables repaired. I’ve had this furniture for less than a year and it’s already falling apart.

To make things even worse, I’ve had TWO technicians scheduled who were complete no call/no shows. Both times I had to contact Ashley myself just to tell them nobody showed up.

Every phone call had been over an hour because the customer service doesn’t know what they’re doing.

Now Ashley is saying they can’t repair or replace the furniture because it’s past the 1 year mark — even though I originally started the claim process months ago while it was still under warranty.

I even paid $550 for the extended warranty. I called to place a claim with them and they will not fix my furniture either because damages were made before 1 year and the extended warranty is stating Ashley’s has to work on this.

Overpriced furniture, cheaply made products, and horrible customer service.

Buyer beware!! Do NOT shop here.

I had a horrible experience with Ashley Furniture. My order and shipping were incorrect multiple times, which caused repeated delays and inconvenience. On top of that, one of my light fixtures arrived broken.

What’s most disappointing is that they only reimbursed me for half the cost of the damaged item, which I don’t feel is fair given the situation.

Overall, the lack of quality control and resolution has made this a very negative experience. I would not recommend ordering from them based on how my situation was handled.

Purchased one of the corduroy couches. Had it delivered.... to the driveway at that. I'm a 57 year old single woman. 200 if I want it in the house. The one corner was very saggy. After chatting with a bot which I HAD to do I was offered 200 for this issue. I said no. Then they offered to change my cushions. Again I said no because I could tell it had to do with the frame. They finally sent someone to fix it and at first it was great. Fast forward to now... it is very saggy again. I have yet to reach out to Ashley yet but will be. Let's hope they do what needs to be done. I have felt from the start that this couch was previously used as there are also weak spots in the back as well. Would I buy from Ashley again? THAT'S A BIG NO!!! Stay clear away from it!
Thanks
Paige Lew
Belleville Ontario