the product was perfect and working
the product was perfect and working, maximum seriousness
9 December 2024
Unprompted review
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4.0
Great
224 reviews
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Smooth purchase
Smooth purchase, fast shipping and no problem at all.
(Steam Deck OLED 1Tb new)
17 September 2024
Unprompted review
Ho ricevuto il tablet 6 settimane dopo la mail di consegna, è danneggiato ma la compagnia dice che avevo 7 giorni di tempo dalla data di consegna dichiarata per contattarli!
I'm surprised this company is still running.
I purchased a tablet back in July 2024 from the Italian website to be delivered in Ireland.
On July 25th I received an email saying it was delivered although it wasn't and it was meant to be signed for upon delivery and I surely didn't sign for it.
I contacted the courier (DHL) and they said they can't share with me proof of the investigation/signature upon receipt due to data protection and that I need to contact the company.
The company took forever to get back to me, in the meantime the parcel appeared in poor conditions, and the tablet has a defect on the screen.
The company blames UPS (although DHL was in contact with me for the delivery), UPS/DHL blames the company.
I was told for defects I have/had 7 days time to contact them and they're 7 days start on July 25th although I received it on September 11th!
I contacted them right away as soon as I received it although I was abroad (I had my partner open the parcel for me cause honestly after so long I had lost hope).
So now almost 2 months after I placed the order I find myself with a damaged tablet and no one taking responsibility. Funny cause I just saw a review from September 3rd (last week) saying the same thing although they managed to solve the issue eventually!
***UPDATE
Received a damaged tablet (scratched on the screen), had to fight and threatened to get consumer rights services involved in order to be able to return it, it's been over 2 months since I returned it and no refund/update/communication at all!
11 September 2024
Unprompted review
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