asgoodasnew electronics GmbH Reviews 

Guys just a quick follow up, on my negative review on the 19th of March,in regards to as good as it gets this company is an absolute disgrace and they treat the customers like trash. I just want to post 2 screenshots of my last interaction with as good as new, the first one below, is of me sending a text message via my refurbed app, to asgoodasnew, telling them of my dissatisfaction with their services. and remember this has been going on for over a month now.

(Screenshot 1)
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Guys to rub sult into the wound, not one of you guys have reached out to offer me anything for my inconvenience, for the total stress, that you guys have put me through for the last month, it is a disgrace, and the company is a joke, and I will never use this company again, plus I will be following up with my previous negative review on trust pilot, and letting everybody know what this company is like.
Regards, Rory
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And the next screenshot contains as good as new response, you will see that it is on the refurbed website, but the response is from one of as good as new Customer service representative called Daniela, and my response, is just below that again, on the same screenshot, as good as new are an absolute disgrace, please do not have anything to do with this company.

(Screenshot 2)
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Dear colleagues,
this customer is manipulating you to give him a coupon or a gesture of courtesy for the inconvenience caused.
The refund from our side is already made. Sorry about that.
Kind regards
Daniela asgoodasnew
asgoodasnew (Merchant) • 26.03.2025 - 18:11

Hi it’s Rory here,Are you for real Daniela, I'm manipulating???? you guys have some nerve,
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Just remember folks that I ordered two separate pixel 9 folds phones from as good as new over the month of March, and twice they lost the phones,and they didn’t even apologize for the inconvenience that they caused me,until I asked for an apology.
“As good as new”, everyone should stay away from them, as they are the manipulators.
Oh, and I note, that they never responded to my last negative review, which was on 19 March. It should be interesting to see if they will even bother responding to this negative review.
Regards, Rory

Bought an iPhone 14 pro max nearly 800 euro it shut down after a week of use and I've been trying to return it since they have sent me a return docket for ups to send it back which hasn't worked and everytime I've communicated back with then about it I've to wait ages for a response. It wouldn't be that big a deal if the phone had an issue and it was resolved quickly but it's been a month and it's going in circles, all i want is a repair or a response but can't even get a reply to send it back to them, after spending 800 euro I'm very disappointed and I had heard great things about this company, I guess I just got unlucky

Terrible experience, I bought a brand new Google Pixel 9 which after a month started having defects (overheating, not detecting sim, screen going black...). After sending it back, they are asking me to wait weeks (not specifying how many) and refusing to give me my money back. So basically I paid the price of a new phone to get a refurbished one, for which I have to wait weeks, we'll see how many. Super disappointing.

Product as described. Quick delivery. Good handling.

I ordered a smartwatch, paid immediately by Paypal. I did not receive any communication or information. I wrote 3 emails to ask what had happened. No answer. Eventually, when I contacted a different customer service contact via Paypal they responded they could not process my order. Even though they had over 10 of the models advertised as available on the website. Think I was scammed! Beware!

I have sent them my iPhone 14 Pro Max 256G dark purple after we have agreed on a price. However, they have told me the box was empty and now DHL and asgoodasnew both said it is not their reposibilities. I have lost a phone (worth 600+ Euros) and they have done nothing.

There is no guarantee that your valuables will arrive and if it was lost, there is no guarantee. I have done everything properly and I was screwed by them!!

I've been "Scammed"

I ordered a MacBook Air and gave my address... the UPS address label skipped the line with the street name. Now they have my money, UPS has my package, but will not deliver it until asgoodasnew tells them the correct address... I can get no answer or resolution from asgoodasnew and now have to deal with PayPal for a fraud claim (which is almost impossible)... Don't take the risk by purchasing from these folks

I bought an expensive smartphone thorugh distributor Referbed, but sales by as good as new.
After just 6 months it broked down. Send back for repair, replace since September. They been really bad in communication about the latest staus. I expected it will take 2 weeks for repair or decision to replace or reburse me.
Now today 29th October. Out of my smartphone for over 50 days. Still no serious handling besides they said not able to replace, try to repair. It is so frustration and inconvient to live without a proper phone that long time. How can the support service be so badly!

I am very disappointed with this service.
I ordered a Nikon Z7 Very Good camera for the price of 1249 eur and received an order number (1112340).
I did not receive any updates in the first 2 working days + 1 Saturday (I know asgoodasnew also works, but I will not consider Saturday as a working day here).

On the third business day I called them and was told there was an error in their system.
They lost my order and can't deliver the camera.

The person I spoke to was professional and canceled my order. I got my money back, so that's why I am rating them 2 stars instead of 1.

However, I keep wondering if I would have ever heard from them if I hadn't called.
It is outrageous that they took my money and failed to notice that something was wrong with the order and inform me.
I expect the store to notice such incidents and inform their customers themselves within 1-2 business days, not make the customers to have to checkin.

There are many bad reviews here and other platforms, so unfortunately I have the impression that their service is only good if you are lucky.

I doubt the reviews on the asgoodasnew platform are from real people or are not curated.
I have given almost exactly the same review that I am writing here. If you don't see my comment, I don't recommend trusting their reviews.

Also, the stated delivery time of 1-2 days is misleading in my humble opinion.
Unless they ship somewhere in the vicinity of their depot near Berlin, it is impossible for them to dispatch the package to DHL and for DHL to deliver the package anywhere in Germany, everything in just 1-2 business days.
I was not even informed that my order was lost in 1-2 working days :)

Bought a 600€ reconditioned smartphone back in December. It started causing trouble after a year and a half (problem with UI bugging following an update - possibly a motherboard issue) and now it's not working anymore. They won't do anything because their warranty covers conformity defects that appears within 12 months. 600€ is a lot of money for an item with a 12 months life expectancy. Also curious to know why their site advise a 30 months warranty when it's obviously not the case.

This is the third time I purchase a high value smartphone from asgoodasnew and as always the experience was great. The product quality is always as promised if not better and the prices are among the best in the market.
I used express shipping and it was fast, however, it would be better if products are dispatched a little faster from asgoodasnew itself but I'm only talking about hours, it was still very fast.

I'm surprised this company is still running.
I purchased a tablet back in July 2024 from the Italian website to be delivered in Ireland.
On July 25th I received an email saying it was delivered although it wasn't and it was meant to be signed for upon delivery and I surely didn't sign for it.
I contacted the courier (DHL) and they said they can't share with me proof of the investigation/signature upon receipt due to data protection and that I need to contact the company.
The company took forever to get back to me, in the meantime the parcel appeared in poor conditions, and the tablet has a defect on the screen.
The company blames UPS (although DHL was in contact with me for the delivery), UPS/DHL blames the company.
I was told for defects I have/had 7 days time to contact them and they're 7 days start on July 25th although I received it on September 11th!
I contacted them right away as soon as I received it although I was abroad (I had my partner open the parcel for me cause honestly after so long I had lost hope).
So now almost 2 months after I placed the order I find myself with a damaged tablet and no one taking responsibility. Funny cause I just saw a review from September 3rd (last week) saying the same thing although they managed to solve the issue eventually!

Really happy with the service!

I got a laptop from asgoodasnew and it was working perfectly for 11 months. Afterwards it failed because of a common issue of the laptop that I don't think it's cause of it being second hand but they reimbursed me the whole price of the laptop without any problems!

I ordered a phone via refurb.ie website not knowing it came from this company. There were problems with a delayed delivery by UPS which meant that i was going yo be away whenit waa due. Everytime I contacted them about it they told me that they could do nothing about it and it was down to me to contact UPS! I ended up in a dystopian loop. The phone was eventually left at a local shop, unsecured and I had to ask a neighbour to collect it. Will never buy from these again

I bought a very expansive iMac on their store and it stopped working after only 2 months.

Had to send it back and wait month for a repair. When I got it back the iMac had not been repaired at all !

Had to send it back again and still waiting for a refund they do not accept to make.

Customer service only answers by email and give automated answer.

Horrible experience which strongly feels like a scam

Same problem as many others that wrote a feedback here. My "new" mobile had a Asians csc-code. That means that many apps and funktions is not available and even no 4G or 5G data connection. It's like you are abroad. I'm waiting for an answer but i think that it is not a seriously company and i will not buy any more from asgoodasnew, regardless how my case ends, for either they are incompetent or they try to cheat the customer.

One of the best phone I have got in my life..is more than one year and still working fine like new..thanks ..i will definitely buy more from this company because is the best..got my Samsung galaxy Z fold 3 5G from as good as new and I can say it came new..

I DO NOT RECOMMEND, NEVER SEND THEM ANYTHING!!!
I sent them an iPhone I wanted to sell in March 2024, but the package was lost by UPS. I called UPS when I saw that the package didn't arrive, but they told me that the company that provided the shipping label needed to contact them.

So, I contacted asgoodasnew to explain the problem and they asked me for a whole bunch of documents, which I provided. Then they told me that an investigation with UPS was opened on May 10, 2024. Since then, they have made me go around in circles, saying that UPS hasn't finished the investigation yet. It’s now July 4, 2024, and yesterday they told me that there’s no new information regarding the investigation.

I think there’s no investigation at all and they’re just playing games with me, thinking I’ll give up. It's simply fraud, AVOID THEM!!!

I’m leaving my information in case an honest employee finally takes my request seriously, though I doubt it because these people are clearly incompetent.

Trade ID: 3390870

A huge range of products at a good price. They send immediately with no hassle, and the products really are as good as new. I have purchased from them 3 or 4 times, and I am always very happy. Will always look at their site first when looking for a new item.

Be careful they are scammers. There is no phone number for customer service and they reply occasionally when you need to solve wrong order. They sent completely different phone, Damage, sticky dirty instead of new. It didnt even work when I try it. They are some bunch of thieves from poor country in germany trying to rob people.