A Shade Greener Boilers Reviews 

448
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company, highlighting exceptional standards across all interactions. Customers frequently praise the helpful, polite, and professional staff for diagnosing and resolving boiler issues with remarkable speed. People deeply appreciate the consistently efficient customer service and prompt engineer visits that ensure complete peace of mind. Some reviewers were happy with the clear communication, friendly attitude, and detailed explanations provided during urgent callouts. Clients also noted that support agents and technicians consistently went above and beyond to arrange fast and reliable repairs. Consumers emphasize that dealing with the office team is always reassuring, making stressful situations much easier to manage.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that communication is helpful and friendly.... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support from both office... See more

Customer service

Consumers find customer service to be exceptionally helpful and reliable. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an error code come up on the boiler and rang out of hours for help. Left a voicemail and the next morning got a call from Lee, who arranged for an engineer to come out to fix the problem - despite... See more

Rated 5 out of 5 stars

Rave Review for Rob Outstanding boiler service Rob was absolutely fantastic from start to finish. He arrived on time, parked sensibly without blocking anyone, and got straight to work. Polite, har... See more

Rated 5 out of 5 stars

Woke up this morning to my Shade Greener boiler not working. I've had it 13yrs now and this is the first time it's ever happened. Rang A Shade Greener and go through to someone straight away. Spoke to... See more

Rated 5 out of 5 stars

I was asked to check the fuse and on calling back, Scott was able to locate a technician who should be with me before noon today. He is an angel. Thank you, Scott. Engineer Rob came as arranged and... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

448 reviews

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4.7

All reviews

(448)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Rob the engineer was very professional and knowledgeable, fixed the boiler in record time with no fuss, I would highly recommend, well done great service.

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Just had engineer out

Just had engineer out, Rob. A Shade Greener did a brilliant job. We now have hot water again and he sorted out the timer as well. Cleaned up after job, replaced failed parts and worked quickly and efficiently - would highly recommend.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Boiler call out

Booked a call out thru ASG was having problems with two items code 031 which is some flue problem causing the system to shut down, and a faulty pressure gauge. Engineer Ben arrived on the appointed day was efficient, polite, quick to rectify the problems and worked very clean, left the heating and water system up and running as it should be, thank you Ben and ASG.

5 November 2024
Unprompted review
Rated 4 out of 5 stars

Great engineer

Our boiler broke down on a Sunday morning. No heating or hot water.
When reporting it to ASG we were met with an answer machine and we left a message. This set off alarm bells as we signed up for 24/7 emergency call out, and after reading other reviews we started to fear the worst.
We eventually got a call back Monday morning.
Long story short Viessman couldn't come out until Friday. Needless to say I wasn't happy. ASG managed to get us an engineer Tuesday morning.
Rob was a lifesaver (very tenacious, bless him) and managed to fix what looked like an impossible fix.
Response time not so good, but staff and service fabulous.

5 November 2024
Unprompted review
Rated 5 out of 5 stars

fault with my heating

Rob came to fix a fault with my heating,he notified me before hand of arrival time and was prompt ,he fixed the fault and noticed another issue that he also fixed, very happy with the service he provided and would recommend him to anyone.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Rob the leak fixer

Rob was really excellent. He let us know approximately what time he would call and he was right on time. He examined the boiler and condenser and diagnosed the leak issue quickly. He went over and above to fix the issue clambering over the luggage in the loft to repair a pipe. Very personable and friendly- we couldn’t praise higher.

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Engineer Rob arrived exactly at the time his message stated. He was very professional and polite, and had the boiler up and running very quickly. Unfortunately he had to return the following day due to the thermostat not syncing with the boiler, but he replaced the thermostat and receiver and resolved the problem in no time at all.

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Responsive

Responsive - next day repair, polite, friendly.
Waited for a while outside even when I didn't hear the door for quite a while - didn't just rush off!

15 October 2024
Unprompted review

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