Ascotts Group Limited Reviews 

895
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the brilliant and outstanding service, noting its efficiency and speed from start to finish. Many appreciate the professional and reliable approach, feeling confident that the team genuinely cares and takes excellent care of their vehicles, ensuring quick resolution of issues. The staff are consistently praised for being friendly, helpful, and knowledgeable, often going the extra mile to assist customers. People feel welcomed and valued, with many reviewers mentioning a sense of being part of a family, and appreciate being kept informed throughout the process.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the professional and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting brilliant service from... See more

Quality

Reviewers mention positive feedback about quality, consistently describing it as superb. For example,... See more

Location

Customers generally express satisfaction with the location, despite some needing to travel long distances,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant customer service from start to finish! All staff are knowledgeable, efficient and friendly, great facilities. I’ve always thought that if everyone provided the same level of service i... See more

Rated 5 out of 5 stars

I think we all know Ascotts are the premier Taxi garage in London friendly staff and reception work carried out to ex extremely competent levels. Always feel I can trust them once again guys thank you... See more

Rated 5 out of 5 stars

I recently had my timing belt service carried out at Ascott, and once again the service was outstanding. The waiting area is clean and comfortable, and the staff consistently go above and beyond. Spe... See more

Rated 5 out of 5 stars

My experiences at Ascotts have always given me the confidence that the whole team has my back. Problems with my Taxi have always been resolved in a timely fashion. Nice clean premises with a comfo... See more


Company details

  1. Motor Vehicle Dealer

Written by the company

Ascotts Group are the largest LEVC provider and approved taxi repair service in the South East of England. Covering new and used taxi sales, servicing and warranty repairs for LEVC vehicles as well as bodyshop repair services. We pride ourselves on being trusted by the best of London’s drivers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

895 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(895)

172 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ascotts is first class

Always a great professional service from Ascotts. Been going here for over 15 years now.

Bit of a longer journey to get to them at current location but worth it to be fair.

They know most if not all of us cabbies by name also

1 August 2025
Unprompted review
Rated 5 out of 5 stars

I have now been with Ascotts for a…

I have now been with Ascotts for a whole year , From first buying my LEVC Cab through servicing , and plating . All experience have been top , Reception staff through to workshop staff are professional , friendly, and knowledgeable , long long way from getting your Cab from the “Arches” Thank you Ascotts

1 August 2025
Unprompted review
Rated 5 out of 5 stars

World class service

All the staff are great and will always go that extra mile.
We have 20 vans that are always in and out for services and repairs and I have always been given a world class service and I would highly recommend the Company for your sales,service and repairs.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

I have been a London licence cab driver…

I have been a London licence cab driver for over 25 years. And have been dealing with ascots, right from the day i've got my license.
They are incredibly efficient courteous.
And always willing to help
I always receive telephone.Call the day before to check the appointment
If I could get them more than five stars, I would

22 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look