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Ascotts Group Limited Reviews 

891
•
TrustScore 5 out of 5

4.9

Motor Vehicle Dealer
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Review summary

Created with AI, based on recent reviews

Considering 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service and the professional, friendly staff who go above and beyond. Many also highlight the efficiency and quality of work, noting that repairs are handled without delay and vehicles are returned promptly. People appreciate the helpfulness and approachability of the team, feeling valued and well-informed throughout the process. The company is frequently described as a reliable one-stop shop for vehicle needs, providing excellent customer care from reception to the workshop. Consumers consistently receive a superb and professional experience, leading many to highly recommend the company for its reliable service and expertise.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the professional, efficient, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting it as brilliant from start to finish,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the superb service and perfect... See more

Location

Consumers find the location to be positive, with some reviewers considering it the best taxi garage in London... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant customer service from start to finish! All staff are knowledgeable, efficient and friendly, great facilities. I’ve always thought that if everyone provided the same level of service i... See more

Rated 5 out of 5 stars

I think we all know Ascotts are the premier Taxi garage in London friendly staff and reception work carried out to ex extremely competent levels. Always feel I can trust them once again guys thank you... See more

Rated 5 out of 5 stars

I recently had my timing belt service carried out at Ascott, and once again the service was outstanding. The waiting area is clean and comfortable, and the staff consistently go above and beyond. Spe... See more

Rated 5 out of 5 stars

My experiences at Ascotts have always given me the confidence that the whole team has my back. Problems with my Taxi have always been resolved in a timely fashion. Nice clean premises with a comfo... See more

Company details

  1. Motor Vehicle Dealer

Written by the company

Ascotts Group are the largest LEVC provider and approved taxi repair service in the South East of England. Covering new and used taxi sales, servicing and warranty repairs for LEVC vehicles as well as bodyshop repair services. We pride ourselves on being trusted by the best of London’s drivers.

Contact info

4.9

Excellent

TrustScore 5 out of 5

891 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(891)

168 reviews in the last 12 months

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Rated 5 out of 5 stars

The whole staff led by Matt

The whole staff led by Matt, are always friendly & attentive , from Lily, Carol & Sally on reception, to Wayne , Dave & all the team on the service side.
I recently ordered a new cab & was impressed how the sales team dealt with me.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Wouldn’t go anywhere else

Wouldn’t go anywhere else. Most decent things in life are a pay up and shut up moment if you want proper service and expertise. I travel nearly 70 miles there and back and I don’t begrudge any of it.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Not my nearest garage

Not my nearest garage , but always give great service and results . Would definitely recommend anyone to use them .
Thank you

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Taxi repair.

I had a problem with my taxi which was diagnosed and rectified the same day which I was very pleased about. The whole team at Ascotts are very friendly and helpful and I was kept informed about what was happening through out the whole process, Ascotts are superb thank you very much.

9 February 2026
Unprompted review

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