Ascotts Group Limited Reviews 

899
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the brilliant and outstanding service, noting its efficiency and speed from start to finish. Many appreciate the professional and reliable approach, feeling confident that the team genuinely cares and takes excellent care of their vehicles, ensuring quick resolution of issues. The staff are consistently praised for being friendly, helpful, and knowledgeable, often going the extra mile to assist customers. People feel welcomed and valued, with many reviewers mentioning a sense of being part of a family, and appreciate being kept informed throughout the process.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the professional and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting brilliant service from... See more

Quality

Reviewers mention positive feedback about quality, consistently describing it as superb. For example,... See more

Location

Customers generally express satisfaction with the location, despite some needing to travel long distances,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant customer service from start to finish! All staff are knowledgeable, efficient and friendly, great facilities. I’ve always thought that if everyone provided the same level of service i... See more

Rated 5 out of 5 stars

I think we all know Ascotts are the premier Taxi garage in London friendly staff and reception work carried out to ex extremely competent levels. Always feel I can trust them once again guys thank you... See more

Rated 5 out of 5 stars

I recently had my timing belt service carried out at Ascott, and once again the service was outstanding. The waiting area is clean and comfortable, and the staff consistently go above and beyond. Spe... See more

Rated 5 out of 5 stars

My experiences at Ascotts have always given me the confidence that the whole team has my back. Problems with my Taxi have always been resolved in a timely fashion. Nice clean premises with a comfo... See more


Company details

  1. Motor Vehicle Dealer

Written by the company

Ascotts Group are the largest LEVC provider and approved taxi repair service in the South East of England. Covering new and used taxi sales, servicing and warranty repairs for LEVC vehicles as well as bodyshop repair services. We pride ourselves on being trusted by the best of London’s drivers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

899 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(899)

164 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From the begging to the end

From the begging to the end, I felt a unique experience. The staff members acted accordingly, professional and knowledgeable. I had to fix a part and the service provided were up to standard. Thanks for a great job :)

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service & Staff

Over 25 years of using Ascotts never had bad service. From the moment you walk through the door Lily,Sally & Carol always welcome you with a smile and see to your needs. The boys in the workshop are first class as are all the management.

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Garage

Professional garage with fantastic helpful staff, who know everything there is to know about the cab industry - I wouldn’t even consider going elsewhere.

Gary Watson

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

The team at Ascots are exceptional. The Sales team are excellent ,knowledgeable and very helpful.The service team are specialists in LEVC taxis and provide all aspects of service and repair. I'm Very pleased with the team at Ascots, a proper firm.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Had my pre inspection and MOT done at Ascotts and got them to present my taxi today and I must say doing this takes all the stress out of what normally would cause me a nervous breakdown
Highly recommend doing it this way.
Staff as ever on point and very helpful and efficient

31 January 2025
Unprompted review
Rated 4 out of 5 stars

First Service plus replacement tyre

First Service plus replacement tyre.
Drove away with maintenance warning on low tyre pressure. Apart from the replaced tyre all 3 other tyres were low on pressure. Not that difficult to rectify, however this does leave me with the feeling of what else has not been checked.

21 January 2025
Unprompted review

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