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Ascot Lloyd Reviews 

401
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's polite, helpful, and professional staff, who clearly explain complex information and provide excellent advice. Many reviewers highlight prompt responses and efficient service, appreciating the quick handling of inquiries and ease of contact. The overall service is described as supportive and caring, instilling confidence in their financial guidance. However, some customers noted delays in receiving responses or information, leading to a need for follow-up. A few also experienced issues with information flow, such as unexpected advisor changes or a lack of proactive communication for annual reviews.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent advice, good... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the helpfulness... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting efficient service, helpful... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting swift and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aimi was polite and gave me the confidence in her manner that she will look after our joint investments. Her following actions to locate our withdrawals illustrated that she is more than words. We ha... See more

Rated 5 out of 5 stars

Contact via phone was quickly answered. Ascot Lloyd team member was patient, courteous and friendly. I really appreciated the help and support while I logged on to the web site for very first ti... See more

Rated 5 out of 5 stars

Jojo at Ascot Lloyd was helpful, polite and dealt with my enquiry promptly. I received the promised emails shortly after our phone call ended ensuring that I was fully informed of the correct time and... See more

Rated 5 out of 5 stars

We have found both Barnaby and Raj extremely helpful. They have clear client concern, explain things well and gave the most helpful advice when necessary, or explained issues where appropriate. We are... See more


Company details

  1. Financial Planner
  2. Financial Consultant

Written by the company

Here at Ascot Lloyd, we pride ourselves on being financial advisers who offer financial advice & financial planning to personal & corporate clients.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

401 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(401)

126 reviews in the last 12 months

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Rated 4 out of 5 stars

Annual Withdrawal from Aegon

The review with my financial adviser was very good and my requests for annual withdrawal is implemented, however, this year Aegon first part withdrawal well on time with the balance submitted just in time related to my tax requirements.

1 April 2026
Rated 5 out of 5 stars

Ascot Lloyd inspire me with confidence.

Being in need of financial advice but not knowing which kind of advisor was best, I sought contact from two different kinds of financial advisor. The first company I spoke to, who offered the restricted advice that matched my situation, seem ideal, so I have taken them on.

Secondly I spoke to Mr Raj Chauhan, from Ascot Lloyd, who offer independent financial advice. I explained my situation i.e. that I had found a Financial Advisor that I was happy to enlist at present, and that I didn't want to mislead Mr Chauhan or waste his time. He was most courteous and professional, and clearly knowledge, giving me some useful tips for the present and the future. I assured Mr Chauhan that I will happily contact Ascot Lloyd in future if my circumstances change, as I am confident that an Ascot Lloyd Independent Financial Advisor would be more than capable of offering the advice I require.

17 March 2026
Rated 1 out of 5 stars

I would not recommend Ascot Lloyd

I have had the misfortune to have to deal with Ascot Lloyd twice in the last 8 months. Firstly as Executor for my late father and secondly as Lasting Power of Attorney for my sister. Their incompetence and the resulting delays in getting information and funds released has caused me considerable stress. They are certainly not client focused, although they probably are if they want your money. Why I am still waiting over 2 months for them to transfer the funds in my sister's Stocks and Shares Cash ISA to her bank account is beyond me.

UPDATE 27/3/26 Ascot Lloyd's automatic response was to ask for my personal details so a member of the team could contact me. I provided the details, and over a week later, I have heard nothing. I rest my case!

18 March 2026
Unprompted review
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Reply from Ascot Lloyd

Hi, thank you for your review; I'm sorry to read about your experience. We’d like to investigate this a bit more for you. To do this, please could you reply to our direct message on Trustpilot with your full name and a contact phone number or an email address, so we can arrange for a member of the team to contact you? Thanks
Alex

Update:
Hi,
Thank you for taking the time to update your review. We are aware of the issues raised and these are currently being reviewed by our Complaints team.

We are sorry to hear about your experience and apologise for the frustration this situation has caused.

We appreciate you bringing this to our attention and will continue to manage this through the appropriate channels.

Thanks
Alex

Rated 5 out of 5 stars

Set up an online account

Receved telephone call when expected.
Instructons on the process to follow were clear and concise and a successful result achieved within 15 minutes.
Mr Davis was friendly, helpful and concise, a deserved five stars.

9 February 2026
Rated 5 out of 5 stars

Friendly and helpful initial call

So far, I've only had an initial call, but Raj was extremely helpful and gathered lots of info ahead of my first meeting with a financial advisor. He was friendly and put me at my ease.

4 December 2025
Rated 4 out of 5 stars

After some initial delays in getting a…

After some initial delays in getting a response, one of their team, Raj Chauhan got in touch to provide support.

Raj was very professional and promised to call me back as soon as he had an update on my query. Within an hour he had called back, provided the update required and resolved the issue.

Raj gets 5 stars for his professionalism and attention to detail.

One star removed as there was a delay of a few days in being directed to Raj.

26 November 2025

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