Ascenti Reviews 6,095

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and supportive approach, which significantly aids in recovery and fitness goals. Many people highlight the excellent service, noting how physiotherapists effectively diagnose issues, provide clear explanations, and tailor exercise plans to individual needs, leading to remarkable improvements in their conditions. The overall user experience is frequently described as positive, with consumers appreciating the personalized care and effective treatments that help them regain mobility and confidence. However, some customers also noted issues with the administrative side of the service, mentioning difficulties in obtaining basic receipts and challenges with rescheduling appointments through online chat. A few people expressed dissatisfaction with the follow-up care regarding insurance, feeling that the company focused more on consultation fees.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, knowledge,... See more

Service

Customers had positive experiences with service, praising the professional and effective treatment. Many... See more

Fitness

Customers consistently note positive experiences with fitness. Many reviewers highlight the effectiveness of... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the attentiveness,... See more

User experience

Reviewers highlight positive aspects of user experience, praising the ease of use and professional guidance.... See more

Based on these reviews

Rated 5 out of 5 stars

Divya Gadhiya is a fantastic physio. I was suffering from poor mobility in my rotator cuff. Divya treated my symptoms with professionalism and kindness. She always explained what and why she was doing... See more

Rated 5 out of 5 stars

The physios at the Bath clinic are fabulous - from my initial phone consultation to my in-person sessions. I arrived with a severe high ankle sprain, couldn’t walk without pain, only just out of a boo... See more

Rated 5 out of 5 stars

I had Phsyio with Shruti for around 6 months to assess and help with pain caused by sciatica in my left leg. Through regular sessions, I was able to rebuild strength and minimise the pain so that I co... See more

Rated 5 out of 5 stars

Divya Gadhiya is an excellent physio. Over the course of a few weeks I went fom a very bad lower back, causing sleep and walking issues to back to normal and most importantly back on the bike.


Company details

  1. Physical Therapy Clinic
  2. Physical Therapist

About Ascenti

Written by the company

We are Ascenti. The leading provider of physiotherapy - helping thousands of people to elevate their health and live active lives every day.

Whatever your physiotherapy and wellbeing needs, we’re here to help.

With speedy access to advanced therapies and affordable treatments, our clinicians can get to the heart of your problem and treat it fast.

Enjoy convenient access to highly trained physiotherapists wherever you need to be, with same-day appointments available either face-to-face or online as part of our award-winning virtual service.

With more than 20 years’ experience serving both the public and private sectors, we are industry leading experts and passionate believers in our distinct clinical philosophy.

Ascenti is a dynamic and progressive company – advancing physical therapies by making them more accessible to all, raising standards and pioneering new digitally enabled physiotherapy and musculoskeletal (MSK) services.

Our amazing people make us who we are and lift us above the competition – with a national network of 300 directly employed Ascenti clinicians delivering upwards of 600,000 treatment sessions every year. Enabling people to make headway after illness and injury, step back in to work after accidents, or simply stay active and keep moving forward in their daily lives.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Highly recommend Zack

Zack was great! So friendly, supportive and knowledgeable. He really took the time to get to know me, my worries and my body and he took my pain from an 8 down to 0 over just a few sessions. Highly recommend him. Thank you Zack.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Quratulain was my Physio for the last 3…

Quratulain was my Physio for the last 3 months and has helped me hugely, my back pain has been reduced from an unbearable pain to a light occasional pain, which I am still working on. She has been friendly, professional and supportive and I would highly recommend!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Shoulder and Achilles pain

Re: achilles tendon and shoulder pain

Mohammed at Fulwood, Preston, identified the problems and gave a schedule of exercises.
I followed the advice and the activities on the very useful app, and I am now pain free and have the same.mobility in both joints.

Excellent advice and competence by Mohammed - encouraging, knowledgeable and profession.

I am a very happy customer

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Samuel Niroo was great in helping me strengthen my affected area and lower my pain to near enough none. I have been going for around 9 weeks and every week has got better and better.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with Ascenti!!!

I had a fantastic experience with Ammarah during my physiotherapy sessions following a car accident that affected the muscles on my left side. Her knowledge and expertise were evident from the start, as she provided clear explanations about my treatment plan and what to expect. Ammarah was incredibly patient, making sure I felt comfortable and supported throughout the process. Thanks to her guidance, I’m on the road to recovery, and I highly recommend her to anyone in need of compassionate and effective physiotherapy!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Merthyr Physio Treatment with Ioannis

I received treatment in Merthyr Leisure Centre. Ioannis made every effort to ensure he understood my injury and priorities. All exercises were explained clearly and made relevant to my work and personal life. He took time to explain anything clearly and was open for questions throughout my treatment. I made a much quicker recovery than I thought I would, so am very grateful for all his help. Thanks Ioannis :)

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I’ve been seeing Sarfaraz in leamington for a few months now, and it’s really made a difference to an issue with my back. Excellent combination of exercises and manual therapy.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Shruti

Shruti, my physiotherapist really wanted me to heal and spent the time necessary to achieve good healing results

10 April 2026
Unprompted review
Rated 4 out of 5 stars

Thanks Nirali at Greenwich.

Thanks Nirali at Greenwich.
I was referred via Bupa for lower back pain and over several weeks Nirali helped me to recover from the back pain - struggling to stand up from sitting down - through a series of exercises and hands-on treatment.

Only four stars as whilst the location was handily located near lots of transport links, the treatment room itself was noisy at times, and not soundproof so we could hear next door.

Also, trying to change appointment, and another time as I was running late there was no way to contact Nirali - the automated system just had a message that lines were busy.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Pirun was incredible

Pirun was incredible. I’ve been back for numerous issues, back, ankle & knee and he sorted me out really quick. Other physios missed many issues and failed to give adequate advise. Pirun didn’t miss anything, he really went above and beyond to ensure I am looking after everything for the long term! I work come back to only to Pirun. Thank you mate!!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Prachi Jitendra Kumar Jain is an…

Prachi Jitendra Kumar Jain is an outstanding physiotherapist at Ascenti. She is highly knowledgeable, professional, and genuinely cares about her patients’ recovery. Her approach is thorough and personalised, taking the time to understand the root cause of issues and explain the treatment clearly. I felt supported throughout my sessions, and her guidance made a real difference to my progress.

⭐️⭐️⭐️⭐️⭐️ Highly recommended!

17 April 2026
Unprompted review
Rated 1 out of 5 stars

What a complete waste of time

What a complete waste of time. I waited 4 months for an appointment, by which time the issue had virtually cleared up. Eventually seen by a 'physio' who didnt even touch the affected area let alone manipulate it.

I spent 5 minutes with him, where he told me I needed to do some exercises to stimulate blood flow to the affected area and he would send me some exercises via PDF

Still waiting

If you want to know where and how the NHS wastes so much money, here is an example of it

Paying a company thousands or perhaps millions to do nothing

A complete waste of time and effort ...as the saying goes, not fit for purpose

13 January 2026
Unprompted review

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