ARW Home Reviews 1,136

This is the worse home insurance company I have ever dealt with. I gave a rating of 1 Star because I had to.
I will be seeking an attorney.

It doesn’t make any financial sense to use this company. After subtracting a $100 deductible, they only pay a maximum of $400 per appliance ($200 if the appliance is over 10 years old). Unfortunately, I discovered these limits after an expensive refrigerator repair. The limits are never clearly disclosed and are nearly impossible to find (ARW’s service rep didn’t even know where I could find them). I would have been better off just putting my money in a savings account. ARW advertises that you will “save thousands” with their coverage, but you would have to file a ridiculously high number of claims every year. Seems like false advertising. I hope I can save someone the headache of dealing with this company by warning them not to sign up.

Everything was fine when I signed up!

Jason was great when I canceled and did not try to talk me out of it.

However, when I canceled he did not say how long it would take but gave me a confirmation number and acted like it would be immediate.

17 DAYS later the refund had not shown up so I called customer service and they said it would take 15 minutes due to high call volume which is the same message I get every time. 15 Minutes passed and I kept getting a msg that said 5 more minutes and then the 4th one said 7 minutes and then 2 after that said 10 minutes, so I was on the phone for over 30 minutes before I spoke to someone.

Adin (sp?) was helpful and spoke to billing. They said that my cancelation was effective the day before the renewal on June 25, not on the day I called in (June 10) the final result was that it was going to take 10 more BUSINESS DAYS (read 2 weeks) to get my refund from June 25! It was already over two weeks since I called and now they said it was going to be 2 weeks more. I don't like them hanging on to my money for a month!

I called to check on their electrical/plumbing packages, after checking review, which I admit I should have done 1st, decided not to go with them. I called an hour later to cancel my policy, spoke with a person stating his name was Richard and he would not cancel my policy because I would not give him a good enough answer. I told him I had just changed my mind and he kept asking why. I asked for a Supervisor a number of times, but never spoke to one. By then I was very upset and continued to ask him to cancel my policy and then he started what I felt like, bullying me. He refused continually because I would given him and answer. When I told him I was recording the call, then he tried to bribe me with several discounts. It took over 30 minutes for him to agree to cancel my policy, but refused to send me a cancellation email. All he would say is my contract would expire on 17 July 24 after 30 minutes of him bullying me. Addition: on 23 Jun 24, they did refund my money.

company keeps calling me even though I asked them to tke my number off their call list. Even after I blocked their number, they continue to call.

My air conditioner stopped working when we started it up for service this year. We had ARW since November when we were referred by a family member to American Home Shield and accidentally ended up signing up for ARW. It is now end of May… we reported the problem in MARCH- took three days off for their “technicians” to come only for them to no show ALL THREE TIMES. I asked for a new technician and was told I had to pay another $100 service fee even though they acknowledged that they did not show up. Ultimately I call every day- sit on hold for sometimes an hour and beg for a supervisor- they say there isn’t one available but “they’ll call me back”- NOBODY has called and answered our questions. This is a very expensive scam. Look at bbb reviews I wish I had. You’re on hold for an hour but told the whole time your estimated wait is 10 minutes. Man, at $80 a month it would have saved me money to just pay out of pocket with 3 days off, my monthly fees and service fee paid. Not to mention countless hours on hold. Run! As fast as you can! My brother is an attorney so we will get this squared away- but most people are probably left high and dry

I had an Home Warranty with this company and when I filed a claim on a Sunday, May 13, 2024 for a serious plumbing issue and I found out this company DOESN'T work on Sunday; therefore, my claim didn't get addressed for over 24 hours and then when this company reached back out to me, I was mistreated rudely by multiple "Customer Service Representatives" that would not assist me with the issues I had. I ended up calling American Residential Warranty's "customer care department" to discuss this issue and finally I decided to tell this man that I want to cancel my policy with this company. He responded that he will cancel my policy and hung up on me. I received no confirmation email of any sort that cancelation was completed and I called today and spoke with a man by the name of "John" and he refused to give me the name of his collegue that I spoke with prior and verbally told me that my policy was canceled and "what else did I want from him". When these individuals answer the phone calls from their customers, they indicate the telephone call is being recorded. What is the sense to record the telephone calls if American Residential Warranty listened how their employees treat their customers. I tried getting American Residential Warranty's corporate office contact information from John and he gave me 888-508-8886. Call the number and listen to what he information he told me to call! AND, this company is taking financial information from all sorts of consumers. I will open the doors to have this company researched on.

****PLEASE RESEARCH THIS COMPANY AND THEIR HISTORY PRIOR TO GIVING THEM YOUR CONFIDENTIAL INFORMATION****

No matter if you are contacted by their escalations team (MAGGIE), they are argumentative when explaining why their representatives had the right to say what they said to the consumers.

There are reasons why this company isn't Accredited. Read about them on the Better Business Bureau website.

I fell a couple of days behind due to some events come up. I asked Ms. Karen if my payment can be taken out Wednesday instead of today and without going into details, she said no problem and rescheduled it for the 1st of May. Less stress and back to work I go.

Karen was professional and knowledgeable.

Karen was very friendly and helpful so we made the payment

The rep was friendly, HIGHLY knowledgeable and patient with my numerous questions (necessitated by very poor service of another company that led to my cancellation of that company). So glad I found arw. If all the reps are as top notch as Jason I will be a long term customer.

THE POSITIVE AND FRIENDLY ATTITUDE OF THE REPRESENTATIVE

From the moment I answered the call, Karen was so kind and funny. I've never been excited to pay a bill. A customer's experience who has common sense most of the time is based on patient a representative.

First of all, we purchased "Total Max Plan" July 13, 2023, after having a bad experience with another home warranty company {AHS} hoping ARW would be better and paid cash to ARW for it, we did not do the monthly payments. We used it for the first time on January 24, 2024. Our "Kenmore Elite" clothes dryer was not heating up, so I called ARW gave them the problem and details of the dryer {date-built, serial number, model, brand etc.} They assigned us to a company that only comes to our town on Mondays "Polished Appliance Repair". It has been over two weeks it will be three by time it is fixed, maybe more! Then when the repairman shows up, he did not have a part that fit. I gave model, brand. serial number and make to ARW. you did not transfer the correct information to the appliance company. The repairman said it was a "Speed Queen" I don't even think they make those anymore. So now we have to wait another week for them to get the part and come out to our place on Monday, February 19 which is the only day they service our town. You guys are a joke and on top of that I paid $100 deductible to you. Why can't you of assigned a local appliance repair shop? Weather is bad so hanging out clothes is not an option! Very frustrated by ARW. The salesperson said you were the best my experience with ARW so far is by far terrible!
Dissatisfied customer. Ray

Had a routine household problem (leaky kitchen faucet) yet they found a reason not to cover the issue claiming I didn’t sign up for some obscure separate “faucets coverage” which I was not made aware of when I signed up for their premier warranty plan. Buyer beware!

I spoke to 3 people on three different days. Rod at first very kind was glad I called. Didn’t get everything resolved due to me not having my bank account number ready. When I called back the next day I spoke to Brandon who seemed like I was bothering him he said I needed to speak to a manager who would call me 24 to 48 hours he. Needless to say no one called me within 48 hours, All I was trying to do was pay. When I called back the 3rd time I spoke with Matt, who was very professional and kind. I had decided b4 I called if he was like Brandon I was going with a different home warranty. However I’m very glad I spoke with Rod and Matt.

Thank you,
Toni and Malisah Newman

lazy more upsetting they take hours to answer there phone and they play nerve racking music and when they do come out the first thing they do is try to find a way not to do the job after you payed in advanced $100 I call for a disposal leak and they criticized my plumbing instead replacing the disposal What joke of a company

This is a terrible company, with horrible customer service, hours waiting to talk to someone. Do your homework, and don’t listen to the salesperson. Look at the details of the contract before you sign. I recently had a pool pump go out replacement cost over $2000 and they’re giving me $200, minus the $75 service fee.

They chetaed me, my amount got deducted twice and I have requested to cancel the service. Instead they cancel the service they have extended my coverage. I dont understand why to cheat peopl without there consent. We should sue such company.,

Have had the worst experience, 1 of the service was considered as part of service originally then mentioned not covered. Another service this year, took 2 months to have someone show up then to find out the service was not covered. Now i just called for another claim, was on hold for 5 minutes and decided i am done and doing a public service for you all with this review.