Had the pleasure of speaking with Martha as my ARW rep today. She is amazing! I was very confused regarding charges ARW had charged me and Martha clarified everything with patience and understandi... See more
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Review summary
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Jabriah was very kind & knowledgeable. She took her time and answered all my questions with patience. She also took care of my situation with outside sewage coverage as I thought was done last year.... See more
Company replied
I talked with Consuela @ ARW this morning about my payment and she was so awesome and helpful. She dug a little deeper into my monthly plan and discovered a few things. I really appreciated Consuela,... See more
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Company details
Written by the company
At ARW Home, we believe every homeowner deserves peace of mind, knowing their home is protected from unexpected breakdowns. As a trusted provider of home warranty solutions, we offer comprehensive and affordable coverage for your home’s essential systems and appliances. From HVAC systems and plumbing to kitchen appliances and electrical, ARW Home has you covered, helping you avoid costly repairs and maintain the comfort and safety of your home. What makes ARW Home unique is our dedication to customer satisfaction. We offer a range of flexible, customizable home protection plans designed to meet the unique needs of homeowners, real estate professionals, and landlords. Our friendly and knowledgeable customer service team is available to assist you at every step, ensuring a seamless experience from enrollment to claims processing. We work with a network of trusted, licensed service providers to deliver fast, reliable repairs and replacements when you need them most. With ARW Home, you’ll enjoy transparent pricing, no hidden fees, and the convenience of managing your plan online. We’re committed to making home protection easy and accessible for everyone, whether you’re a first-time homebuyer or a seasoned homeowner looking for extra security. We’ve proudly served thousands of customers across the country who trust ARW Home for our dependable coverage, quick response times, and exceptional support. In fact, ARW Home has been recognized by U.S. News as one of the best overall home warranty providers, highlighting our commitment to delivering real value and protection for homeowners. Don’t leave your home’s safety to chance. Explore ARW Home today and discover why so many homeowners choose us to protect their homes and budgets.
Contact info
901 Yamato Road, 33431, Boca Raton, United States
- (855) 709-5898
- customerservice@arwhome.com
- arwhome.com
3.5
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service. Your representative Rave, was wonderful. Very professional I will recommend your company to all my family and friends.
12 June 2025
Unprompted review
Reply from ARW Home
Thank you so much for your wonderful review! 🌟
We're delighted to hear that you had such a positive experience with our customer service. Nove is truly a valued member of our team, and we're so glad he made a great impression. Your recommendation means a lot to us, and we’re grateful for your support. If there’s ever anything else we can do for you, don’t hesitate to reach out!
I had two issues
I had two issues. First, my refrigerator ice maker wasn't producing enough ice. They sent out same company both tech said they will order the part to fix it. Shortly, they closed out my claim without notifying me. Second, my AC went out. The fan works but no cold air. It's been in the high 90s and they couldn't find any company to come out to repair my AC. I would not recommend this company. Terrible service.
12 May 2025
Unprompted review
Reply from ARW Home
Thank you for your feedback. We appreciate the opportunity to clarify what occurred.
Regarding your refrigerator, our technician diagnosed and resolved the issue by replacing both the shorted switch assembly and the worn latch kit.
As for your AC issue, we completely understand how difficult it is to be without cooling in extreme heat. When we were unable to locate a technician who could come out immediately, we offered the option for you to use your preferred technician and provided detailed instructions for submitting the repair for reimbursement. However, the claim was canceled the following day, which unfortunately prevented us from proceeding further.
We remain committed to delivering quality service and regret that your experience did not reflect that. If there’s anything more we can do to assist or clarify, please don’t hesitate to reach out.
Great customer care experience
This customer care representative Vanessa made my day today! I was trying to sort out the current plan charges and she helped me providing the same benefits with lower rate. While she was doing it, my call got dropped. She called me after sometime and confirmed the rate change was processed. Also to my surprise she asked about an in progress claim and when she knew my own contractor didn’t sign my claim, she helped me waiving the claim processing charges.!
11 June 2025
Unprompted review
Reply from ARW Home
Thank you so much for your amazing feedback! We're thrilled to hear that Vanessa made your day and went above and beyond to assist you—not only by helping you secure the same great benefits at a lower rate, but also by following up after the call dropped and resolving your in-progress claim. That level of care and attention is exactly what we strive for.
We’ll be sure to recognize Vanessa for her outstanding service. We're grateful to have you as part of the ARW family and are always here when you need us!
Warm regards,
The ARW Team
Vanessa has great customer service…
Vanessa has great customer service skills..she’s very polite
10 June 2025
Unprompted review
Reply from ARW Home
Thank you so much for your wonderful review! We're delighted to hear that Venessa provided you with such polite and professional service. She truly is a valued member of our team, and we’ll be sure to share your kind words with her.
We appreciate your support and look forward to continuing to serve you!
Warm regards,
The ARW Team
I’m very pleased with ARW they come out…
I’m very pleased with ARW they come out in a timely manner are very professional and knowledgeable about their work and customer service representatives are excellent I spoke to Karen she was very helpful.
10 June 2025
Unprompted review
Reply from ARW Home
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you're pleased with the timely, professional service from our team and that Karen was especially helpful. We’ll be sure to pass along your compliments to her!
Your satisfaction means everything to us, and we’re grateful to have you as part of the ARW family. If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Warm regards,
The ARW Team
Reply from ARW Home
Thank you for the fantastic review! We're so glad to hear you found our team friendly, efficient, and knowledgeable. That’s exactly the experience we aim to provide, and your feedback means a lot to us.
Their just a great company
Their just a great company. They have always treated me well
5 June 2025
Unprompted review
Reply from ARW Home
Thank you so much for your wonderful review! We're truly grateful for your continued support and kind words. It means a lot to know that you've consistently had positive experiences with us. Treating our customers with care and respect is at the heart of everything we do, and we're so glad that’s come through in your interactions with us.
Nove
Nove
Was a very nice and gentle person to converse with. He made it simple for me. And I really appreciate it
5 June 2025
Unprompted review
Reply from ARW Home
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that Nove made your experience simple and pleasant. Providing friendly and helpful service is what we strive for, and it's wonderful to know that Nove delivered just that.
It was a pleasure speaking with Nove…
It was a pleasure speaking with Nove because of his sensitivity of the nature of a previous declined payment. He is very curious and willingness to help me rectify the issue.
3 June 2025
Unprompted review
Reply from ARW Home
Thank you so much for your kind words! We're thrilled to hear that Nove was able to support you with care and professionalism. His sensitivity and willingness to help truly reflect the values we strive for every day. We’ll be sure to pass along your feedback — it will mean a lot to him. If you ever need anything else, we’re always here to help!
My questions were answered without any…
My questions were answered without any problems
2 June 2025
Unprompted review
Reply from ARW Home
Thank you so much for your 5-star review! We're thrilled to hear that your questions were answered without any problems. Providing clear and helpful support is what we strive for, and it’s great to know we delivered. If you ever need anything else, we’re just a call or message away!
Iv always had the best timely claims
Iv always had the best timely claims
28 May 2025
Unprompted review
Reply from ARW Home
Thank you so much for the 5-star review, John! 🌟
We truly appreciate your kind words and support. It means a lot to our team to know that you had a positive experience.
Thier people are nice and well trained…
Thier people are nice and well trained to tell you no in a nice way. They sent me a coverage summary when I ask after I found out they would cover 600.00 towards a AC unit if it's more then 10 years old. Well...99.9% of request are more then 10. Anyway I called to cancel and they begged me to stay. Offering extra maximums. Well you will never reach the original maximum when the coverages for items or 300.00 for most and 600 for most expensive appliance in your home. My car insurance covers up to 300 k, 100k, and 100% minus deductible on most all damage that's fixable and my monthly payment to ARW was just about the same as my car ins. I was shocked they wouldn't cover it.
I cancelled,but I've been paying for years and never used it. Please. Set yourself a savings for just household maintenance. You will be better off and you'll know what you have to cover broken appliances. Home warranty companies are rip off.
6/11/2025
My payment was 74.99 a month. It was not one of the lower tiers. If that was lower tier, I wonder what the higher tier payments are! No, I had what I was told a good coverage and my washer and dryer was included.
BB
26 May 2025
Unprompted review
Reply from ARW Home
We’re sorry to hear that your experience didn’t meet your expectations, and we appreciate the opportunity to clarify.
It sounds like you were enrolled in one of our lower-tier plans, which does have more limited coverage amounts. We offer a range of plans—including options with higher liability limits and broader coverage—that may have better suited your needs and expectations.
Our team’s intention in offering you a promotional upgrade was to help you get more value from your coverage, not to pressure you. We understand that every customer’s situation is different, and we respect your decision to cancel.
We truly value your time with us and wish you the best moving forward. If you ever reconsider or have questions about our higher-tier plans, we’d be happy to help.
Second MAJOR issue with this warranty…
Second MAJOR issue with this warranty company. Our basement was flooding so we immediately called a plumber to save what he could and then notified ARW. They denied the claim because I did not call or email them first. Seems like a built in policy to allow them to deny claims. When there is an emergency and the house is flooding I am not going to wait on hold all day, which is normal with ARW, and then call the professional. It doesn't work that way. Steer clear of this company.
7 May 2025
Unprompted review
Reply from ARW Home
Adam, thank you for sharing your feedback. We understand your frustration and regret that this situation did not meet your expectations.
Our terms and conditions clearly state that you must provide notice of failure prior to obtaining your own service technician. This policy is in place to ensure that all claims are handled consistently and fairly for all our customers. We confirmed that you received the plan information and opened the email that contained the terms of your plan.
We understand that in emergency situations, such as flooding, it can be challenging to wait for authorization. However, to maintain fairness and uphold the terms of the plan, we require that customers contact us first before seeking outside service.
If you have any further questions or concerns, please do not hesitate to reach out.
Sincerely,
ARW Home
I was treated like a value customer and…
I was treated like a value customer and the lady I talk to was very nice
30 April 2025
Unprompted review
Reply from ARW Home
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you felt valued as a customer and had a pleasant experience with our team. Your kind words mean a lot to us and motivate us to continue providing excellent service.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Joel attention to details in updating…
Joel attention to details in updating my payment method.
29 April 2025
Unprompted review
Reply from ARW Home
Thank you for your wonderful 5-star review! We're delighted to hear that Joel's attention to detail in updating your payment method made a positive impact on your experience.
Your feedback is greatly appreciated and motivates us to continue providing exceptional service. If you have any further questions or need assistance, please don't hesitate to reach out.
I have been with your company for over…
I have been with your company for over two years. I was told that you would replace my hot water tank when i joined .You did not tell me that it was prorated. You offered me $400.00 only if i had all of the “ proper paperwork “ I had a contract come and quote me a replacement cost at which time i will be saving over 2,000 , your company will not give me my deductible because I’m having a third party install my water heater for more then1/2 of the price! I’m saving money , you don’t care ,because you need a paperwork trail!You can stick your co. right up your caboose!! In the end YOUR LOSING MONEY , my plan came to over 800.00 a year so far my total to you is close to 3,000 and you want to quibble over 399.00 , you folks need to go back to business school!! YOU SUCK AND EVERYONE I KNOW , WILL KNOW THIS!!
21 April 2025
Unprompted review
Reply from ARW Home
Thank you for your feedback.
You canceled before any resolution could be offered. Yes, you are required to use licensed and insured technicians, and we do require that you submit either an estimate or an itemized invoice per the terms of the plan, all of which you can review at any time.
This agent has a special talent to deal…
This agent has a special talent to deal with customers
18 April 2025
Unprompted review
Reply from ARW Home
Thank you so much for your kind words! We're thrilled to hear that our agent's special talent for customer service made a positive impact on your experience. We strive to provide exceptional service to all our customers, and your feedback truly motivates us to keep up the great work. If there's anything else we can assist you with, please don't hesitate to reach out. Have a wonderful day! 🌟
The representative Vanessa was so wonderful
The representative Vanessa was so helpful in guiding me through the necessary areas to obtain what I needed explained. She was very knowledgeable, kind and very understanding to some of my limitations. She is a gem and I wish she could be everywhere I called about matters I needed help with. I Thank her so much for making my experience a truly memorable one in a positive and good way.
14 April 2025
Unprompted review
Reply from ARW Home
Thank you for your wonderful review! We're thrilled to hear that Venessa provided such exceptional service and made your experience memorable. Her knowledge, kindness, and understanding truly shine through, and we're grateful to have her on our team. We'll be sure to pass along your kind words to Venessa. If you need any further assistance, please don't hesitate to reach out. Thank you again for sharing your positive experience!
This is a rating ONLY for the agent i…
This is a rating ONLY for the agent NOT ARW i just spoke with VENNESSA, her name should stay in caps. I canceled my services last week and then began to get calls, not understanding why because I thought our relationship was finally over. I returned the call and first got somebody name Mina I think she said her name was, which this one of the reasons I left you guys was for unprofessionalism and personal feelings and not to mention the banger " never fulfilling orders"However she was flat out rude, ask to speak to a supervisor she said we were done talking since I wanted to cancel. I called back and this customer service oriented familiar voice came on the line, very familiar in 1980 when people cared about pleasing the customer. I laughed and talked to this young lady and she could have sold me anything that I ever returned. She was a delight to speak with. I feel this company may one day be her downfall, she don't belong, she deserves a more professional setting. I pray GOD find her, her right setting where people are as humble, understanding, delightful, listener, and customer service oriented as she is!
Thanks Ve'nessa, wish I could have met you sooner than later!
6 April 2025
Unprompted review
Reply from ARW Home
Thank you for your wonderful review! We're thrilled to hear about your positive experience with VENNESSA. Your kind words truly highlight her exceptional customer service skills and dedication. We're sorry to hear about your previous experiences. We're glad VENNESSA could turn things around for you. We'll make sure she gets the recognition she deserves. Thank you for sharing your feedback and for your prayers for her future success!
Vanessa was awesome.She helped me with…
Vanessa was awesome.She helped me with everything I needed I would recommend her to anyone thanks
9 April 2025
Unprompted review
Reply from ARW Home
Thank you for your fantastic review! We're delighted to hear that Venessa provided you with such excellent service. Your recommendation means a lot to us, and we'll make sure Vanessa knows how much you appreciated her help. Thanks again for sharing your experience!
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