ARW Home Reviews 1,136

Spoke with Karen who was very helpful and updated my information so I can pay my bill.Thank you Karen for your patience and understanding ❤️❤️😄😄

I talked with Consuela @ ARW this morning about my payment and she was so awesome and helpful. She dug a little deeper into my monthly plan and discovered a few things. I really appreciated Consuela, because there's very few customer service reps that will go out on a limb for you. Thanks Consuela have a great day!😊

Round and round not right now ams

Spoke with Will very professional and knowledgeable

It's good to have stuff like this it really helps the working man get thew

AVOID THIS SCAM COMPANY AT ALL COSTS! In owning 8 houses over 24 years, I’ve never worked with such a dishonest and unethical company as ARW is. They create plans with terms and conditions so restrictive that very few people can comply in breakdown situations, and the reviews reinforce my experience. For us it began with purchasing a warranty and finding out the pool wasn’t covered. We called on a recorded line and made sure to add the pool coverage that was missed. Then the pool heater breaks down. We file a claim and are told there is no coverage, of course after charging us the “claim processing fee.” They apologized and were happy to add it but still required the 30 days wait and refused to cover the pool heater that would have been covered had their employee done his job. Nope… he was new and made an error but the terms and conditions still apply. I paid to add the coverage and purchased a $4500 heater. Then we have our a/c go out in July. Paid the processing fee and the no name vendor they used selected some unknown person after person with appointments rescheduled over 3 weeks away. I inquired about using my own provider. They said yes sent a laundry list of items needed to use my own provider. I followed every step and the claim was denied due to fine print interpretation that did not align with what the technician actually said was wrong. I had to pay for the repair out of pocket. Of course they kept my fee again with zero reimbursement. Most recently our furnace went out in the middle of New England winter. Since ARW does not have any HVAC providers in the area willing to accept their calls, I went back and followed every step of the process to use my own provider. The blower motor failed and is obsolete requiring the entire hydronic air handler and a/c to be replaced for $13,000. The policy limit is $1,500. Pretty cut and dry that coverage exists regardless of when I notified them. Sent in all the details with pictures of the failed unit. Claim denied again because I allegedly didn’t notify them before the work was done. Uh, yeah, because my water lines were already frozen and it needed to be done asap. I did, however, provide every detail needed to determine coverage. Again, ARW is a scam organization that works to find every reason to deny reasonable claims. Do not purchase. They are rooted in taking advantage of people in the most vulnerable times of need. To further the chuckle, they sold us water and sewer line protection too as part of the package” but we have well and septic. Despicable!

Edit: ARW’s responses are canned and disingenuous as shown in reviews. No backdating was offered or coverage would have been extended as the original wait period had come and gone. They are not learning anything other than profiting from unreasonable practices.

This company is involved in bate and switch they will not stand behind there plans of coverage. I see why they only have a national “B” rating

After second thoughts, I tried to cancel the service and they made it very difficult - transferring me multiple times and putting me long waits. They say they have cancelled so I will see - would not send a confirming email. Very suspicious- Good companies should not treat customers this way. Glad I disengaged before having a worse experience.

They honestly deserve no stars at all . Very rude called over to cancel and the girl by the name of Lisandra , just hung up on me did not even ask if it was okay to place me on a brief hold or nothing very unsatisfied

American Home Shield is the worst Warrantycompany! They sent 3 different companies to try to fix my 6 year old Samsung Refrigerator. To know point hasn’t been fixed from 11/23/25-1/9/2026 they keep sending Different SO CALL SENIOR TECH THAT DONT KNOW ANYMORE THAN THE OTHER PERSON OR COMPANY.
Tech IMFORMERD ME THE REFRIGERATOR NEEDED TO BE REPLACED TO KNOW OF VAIL ITS NOT REPLACED YET. My NEXT OPTION CHANNEL 8 on YOUR SIDE AND REPORT AHS COMPANY.

Most Warren ties are bad idea and waist of money

Horrible company. No follow up on the techs they chose. Almost 4 weeks without a fridge. Two techs either didn’t show up or never came to do repairs after telling me they would be back in a day or two with parts. ARW never followed up with me or techs to see if job was being done. I called them every couple days to see when work would be done. They tell me to be patient. Kept telling me I had to wait 24 to 48 hours to get response. Don’t waste your money with this company. Very aggravating and felt like I was totally ripped off.

Martha, was wonderful, she was patient, very knowledgeable and pleasant to speak with. Thank you!

Everything sounds great I hope everything works out. I trust trust this process I’m hope everything goes smoothly

Will was very professional, helpful, and asked questions pertinent to my home safety needs. He was polite and personable, with suggestions regarding my individual plan. I'm grateful for the ARW safety net! 👍👍

Well I got an repair for my home on 2140 eastburn avenue I got the chances to hear my company mostly people I do not put much of mines up with hope they give sometimes many the best of I did not notice an president of the united State could be seeking services to get with players on the football team of eagles it is against the law to let strangers out into our community but he also said the vice president is his way of putting work on well once I did notice many people whom start this is able to let go but after training an Plus instructions on the house many look like they train to really protect they house an mortgage I was saying I'm hoping. Not apart of that you notice when one can forge an information an anyone could jump onto the next ideal let it be alone we do see how it done but certain none has the same ideal jumps right off the think an they just take tell an make how it steal all but once I do inform many veterans the care an yes some are not veteran an yes some has an bigger cloths department name dress code what it look like we all have administration an nobody can tell the difference from commonder an chief of founding head of defense like to let it alone behind it all I think the president jd Vance of getting the chance to let me see it all

Please don't use this company. I put in for a leak. They sent out a handyman not a plumber. The handyman didn't have a clue what to look for. Didn't turn on any water to verify my leak. He stated it could be from the roof. That when the red flags was raised because we had no rain in the last ten days. The handyman sent in the report that it could be from the roof. I myself found the leak and reported it to ARW. They told me to get a plumber at my own expense to verify and prove where the leak is coming from. I spent $600 dollars to have a plumber come out. He verified the leak and took pictures. Now I have a hole in my wall where the plumber had to cut to find the leak. I sent in all the information like ARW told me to do. I been waiting over an week with excuses. Ask to speak to a supervisor and they said the supervisor was busy. Pay for a warranty every month and they make excuses on not honoring my warranty. I seen where several other customers had the same complaints. This company shouldn't be in business. This company is a complete rip off.

I recently had a very disappointing experience with ARW and the service provider they assigned to repair my heating unit. The technician from Broomfield HVAC ordered an incorrect circuit board and failed to verify that the unit was not delivering the proper voltage to the pressure pump. When questioned, he attributed the issue to the thermostat, claiming it was different from his initial visit—even though the change was only a cover and the thermostat was fully compatible.
Following this, ARW denied coverage for any damage to my HVAC unit based on the technician’s report. As a result, I chose to cancel my policy and transition to another company that I hope will demonstrate greater professionalism and integrity.

Actually we have had this insurance for about 8 years we made our very first claim two weeks ago on the water heater they refused to cover it and only offered us 300 and some odd dollars and told us it would cost over $1,000 to get it fixed so we got it fixed ourselves for $550 I am still waiting for the $300 check that they promised us my review to them is they worth anything they don't keep to their word at all Terry Pratt

Talking with Karen as pleasant as she is was a wonderful experience I've ever had with customers service. My I would not mind have her being a bundle of joy to talk with anytime for a customer service representative