Thank you, Blossom, for your help in locating my package. You gave me peace of mind. The tracking system for a shipped package from artverastudio.com seems somewhat vague at times. An exact locat... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your team is great to work with! Customer Service is beyond 5 stars!!!!! When I hadn't received my Guardian Angel plaque shipment you always responded promptly with the shipping status. When it did... See more
Company replied
I placed an order which was delivered to the wrong address and was irrecoverable to me. I proceeded to e-mail customer service and came into contact with your representative, Sunny. She was so very ki... See more
Company replied
My order was taking too long to arrive. After so long to come I contacted support area about how long I was waiting and that when tracking package, it seemed to be stuck in Buffalo and Lockport, New... See more
Company replied
3.2
Average
329 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am still waiting for an order placed…
I am still waiting for an order placed April 12, 2026. I can't seem to contact you by phone, number is constantly busy even at the start of the day. I can't seem to track my package, reply is that the tracking number can't be found. I need to discuss my concerns with a live person , but unable to contact anyone.
3 June 2026
Unprompted review
Reply from Artverastudio
Dear Jerry
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: olivia@clientcare2025.com
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
I ordered a product for a specific date…
I ordered a product for a specific date (birthday) but after ordering I was informed that the product would not arrive in time, after numerous communications with customer service who went out of their way to help I ordered a different product and it just arrived and I absolutely love the product!! I did get something else for the birthday. But Sunny from customer service was super helpful and always answered my emails!! They truly went above and beyond to help satisfy me.
1 May 2026
Unprompted review
Reply from Artverastudio
Dear Winifred Alubicki
Thank you very much for your high regard for Sunny and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Sunny, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Just received the hummingbird ornament
Just received the hummingbird ornament. Beautiful on the website but doesn't look anything like it. It's a hummingbird in the middle on a plaque inside the bulb like a photo whereas the photo looks like he's flying in the bulb. The top you hang with was off & impossible to fix as the holes are too small
1 June 2026
Unprompted review
Reply from Artverastudio
Dear kathleen tscheu
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
I waited a month for my order to…
I waited a month for my order to arrive. Upon opening, I was very disappointed in the products. They were not as advertised. I immediately contacted the company asking for return shipping address, explaining that the items I purchased were not as advertised. I received an email back asking what was the problem. I told them AGAIN in detail what was wrong, that I wanted to return them and receive a full refund. I received a 3rd email as follows:
1. We can offer you a 25% refund, saving you time and solving problems efficiently. Products that don't like can be given away or sold.
2. Exchange Service: We can exchange other products in our store for you free of charge. You can choose other products that interest you in the store and inform me of the product you want, and we will handle the arrangement for you. You don't need to place the order by yourself.
3. Voucher: We can issue a $50 voucher to your order. There are no restrictions on the use of vouchers, you can use it as a discount for your next purchase.
I had already told them that I don't trust their company and that I want to return the products for a FULL refund.
I answered their 3rd email with yet another request for return shipping info. Waiting for response.
31 May 2026
Unprompted review
Reply from Artverastudio
Dear Susie G
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
I ordered a seaglass dolphin
I ordered a seaglass dolphin, turtle and seahorse and what I received was a plastic picture. What a rip off! Never again will I order from this company. It took over a month to receive this waste of money.
29 April 2026
Unprompted review
Reply from Artverastudio
Dear Sandy Erickson
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
3 inches is NOT appropriately 6 inches.
The description say 6 inches appriximately. What I received is 3 inches tall, which is not approx 6. And it barely resembles the photo. WHAT A RIP OFF! I also noted that all the responses on this site are the same wording, probably generated by AI. I doubt the 5 star reviews are real.... probably AI generated by the company.
25 May 2026
Unprompted review
Reply from Artverastudio
Dear Loui Tucker
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
Good Customer Service
Although my Mother's Day gift was hung up in shipping, customer service was very helpful in tracking the shipment. They also thoughtfully gave me a partial refund. Thank you!
27 April 2026
Unprompted review
Reply from Artverastudio
Dear Cathy O'Brien
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Still waiting for my orders
Still waiting for my orders? Tracking is telling me 1 order was delivered across the country! Not even in my state. Deceptive ads- no mention of China!
28 May 2026
Unprompted review
Reply from Artverastudio
Dear Barbara “Gypsy Teacher”
We take your report of a "misdelivery" issue very seriously and understand the inconvenience and frustration it has caused you.
We have initiated an internal investigation and are contacting the carrier to verify the delivery records and receipt information.
Until we confirm a misdelivery, we will prioritize reissuing your order.
For further assistance, please contact us at the following email address, and we will arrange for a dedicated representative to assist you as quickly as possible:
Customer Service Email: olivia@clientcare2025.com
We are committed to continuously optimizing our logistics and after-sales service to provide you with even greater shopping confidence.
We wish you all the best!
Best regards
Olivia
The quaintness of your available…
The quaintness of your available products… shipping took a very long time.
27 May 2026
Unprompted review
Reply from Artverastudio
Dear Karen Marshfield
We are delighted that you are satisfied with our product. We sincerely apologize for the inconvenience caused by the delayed delivery time.
We are implementing a series of proactive measures to continuously optimize your delivery experience.
If you still have questions about your order status, please feel free to contact us. We will do our best to assist you:
📧 Customer Service Email: olivia@clientcare2025.com
I hope to welcome you back with even better service in the future.
Best regards
Olivia
Everyone was very patience with me
Everyone was very patience with me. I would let them know if the package came and they would check on it and let me know. I will continue to shop here.
16 April 2026
Unprompted review
Reply from Artverastudio
Dear Carla Black
Thank you very much for your recognition of our customer service team, especially for your patience and professionalism in handling your order.
We firmly believe that meticulous service ensures a secure and enjoyable shopping experience.
We will pass on your feedback to the relevant staff, as it is a great encouragement to our team.
We look forward to continuing to provide you with thoughtful and considerate service in the future! We wish you a happy life!
Best regards
Olivia
Charlotte was the best
Charlotte was the best! She responded immediately and was very accommodating and kind when I needed help with my orders. Unfortunately I had many issues with all my orders.
23 May 2026
Unprompted review
Reply from Artverastudio
Dear Leslie Fleischer
Thank you very much for your high regard for Charlotte and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Charlotte, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Have never heard a word about my…
Have never heard a word about my order,no email,nothing.Cant get in touch with them except like this.no phone number listed.I will probably never get the truck bird feeder that I ordered..they are a very sorry business and I should have known better.Will turn them in to the BBB
12 May 2026
Unprompted review
Reply from Artverastudio
Dear Evelyn Freeman
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: olivia@clientcare2025.com
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
I placed a order about a month ago and…
I placed a order about a month ago and i accidentally gave the wrong address I need to give the right address so i can get my order it is 10960 Crawford circle Montgomery Texas I ordered four cemeteries places large ones I did not get them
1 May 2026
Unprompted review
Reply from Artverastudio
Dear Ida sullivan
We sincerely apologize for the shipping delay on this order.
We have successfully updated your shipping address as requested.
Due to the multiple logistics processes involved, delivery may sometimes take longer than expected. We are actively checking with our logistics partners to ensure your package arrives as quickly as possible.
If you haven't received your package or need further confirmation on the current shipping status, please feel free to contact us at the following email address:
Customer Service Email: olivia@clientcare2025.com
We will prioritize tracking information and provide appropriate solutions if necessary.
Best regards,
Olivia
The product itself and the response to …
The product itself and the response to problems or questions. Quick to answer and help.
6 May 2026
Unprompted review
Reply from Artverastudio
Dear Glenda
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Very smooth transaction responsive…
Very smooth transaction responsive customer service.
21 May 2026
Unprompted review
Reply from Artverastudio
Dear Brian
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
False advertising!
I paid $40 for two cat vases and was shocked how small they were! It can hardly hold amy flowers—-maybe 1-2 small flowers. In the picture it appeared that the vases were bigger! I will never order from them again. I thought I was dealing with an American company in California and this junk shipped from China!
I am giving another star to this company because they reached out to me concerning my review and they are going to refund me for one of the cat vases that arrive broken. But I stand by my earlier review that I will not purchase anything from them again.
24 April 2026
Unprompted review
Reply from Artverastudio
Dear Lorraine
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I ordered 3 stain glass dogs
I ordered 3 stain glass dogs. They came in in plastic not glass and poorly made!
13 December 2025
Unprompted review
Reply from Artverastudio
Dear Candy
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Mia's responsiveness
Mia's responsiveness, understanding, empathy, and prompt facilitation made everything pleasant!
18 May 2026
Unprompted review
Reply from Artverastudio
Dear Deniz
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
I’m very happy with the customer service
I’m very happy with the customer service
21 May 2026
Unprompted review
Reply from Artverastudio
Dear Terri
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Refund finally arrived.
I order 2 items for Easter presents, and they never arrived. Tracking results showed delivered to another state. I contacted them- items are no longer made would I like some discount coupons? No I’d like a refund I replied, offering again just some coupons.
6/23/2026 After another contact, I was offered a refund that would have to be submitted, and would show up 12-15 days from that email. It did not show up, so I contacted again, and was told it would be resubmitted, and the wait time would be 3 days this time. It did finally show up with my credit card company. This process took a major amount of follow up and more than a month to get resolved.
17 May 2026
Unprompted review
Reply from Artverastudio
Dear Mary
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
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