Thank you, Blossom, for your help in locating my package. You gave me peace of mind. The tracking system for a shipped package from artverastudio.com seems somewhat vague at times. An exact locat... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your team is great to work with! Customer Service is beyond 5 stars!!!!! When I hadn't received my Guardian Angel plaque shipment you always responded promptly with the shipping status. When it did... See more
Company replied
I placed an order which was delivered to the wrong address and was irrecoverable to me. I proceeded to e-mail customer service and came into contact with your representative, Sunny. She was so very ki... See more
Company replied
My order was taking too long to arrive. After so long to come I contacted support area about how long I was waiting and that when tracking package, it seemed to be stuck in Buffalo and Lockport, New... See more
Company replied
3.2
Average
329 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never received order
I placed an order 4/19/26. I understand it takes a while to come overseas. After several weeks I emailed customer service to get an update. They never responded. I continued to check the tracking every other day and it continued to say "it was delayed". I emailed at least weekly and never received a response. After 2 1/2 months from the day I placed the order, I emailed that I would be getting in touch with my credit card company if I didn't hear anything or receive my order that week. The next day, all of the tracking messages that had said it was delayed were now gone and replaced with information from supposedly 1 1/2 months early giving tracking info and saying it had delivered 3 weeks prior. I emailed again asking why all of a sudden all of the tracking info changed and that I still had never received the order. I work from home so I wouldn't have missed the delivery. I still never heard back. So I opened a case with my credit card company. Artvera immediately answered them and showed them the "fake" tracking information along with a copy of the shipping label with my correct address. So the dispute was denied. Run fast from this company. Don't order anything.
19 April 2026
Unprompted review
Reply from Artverastudio
Dear R Holley
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: olivia@clientcare2025.com
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
I ordered the wrong size frame and…
I ordered the wrong size frame and needed to exchange them. I contacted Artverastudio, and they contacted me right away and said they are sending the correct size, and I didn't have to send the other frames back. Artverastudio has the best customer service and they are very professional. I very highly recommend Artverastudio!
19 June 2026
Unprompted review
Reply from Artverastudio
Dear Susan R
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Terrible quality
First of all it took about 5 weeks to finally get the hat I ordered. When I ordered it it showed the hat with an embroidered emblem on it and it looked great . I was going to give it to my father in law who is very patriotic. When the hat finally came I literally threw it in the trash! The quality was terrible and I would of been embarrassed to give it to anyone....Horrible quality ! Do not buy from this place. I would give zero stars if I could
14 July 2026
Unprompted review
Reply from Artverastudio
Dear customer
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
Charlotte from customer service was so…
Charlotte from customer service was so helpful! The product is great!
17 June 2026
Unprompted review
Reply from Artverastudio
Dear Bev Page
Thank you very much for your high regard for Charlotte and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Charlotte, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Delivery service problem
When I Contacted the company that I had not ever received my purchase, even though the tracking indicated it was in transit for over a month after it reached the US, they promptly offered to reissue my original request.
26 June 2026
Unprompted review
Reply from Artverastudio
Dear R. Kirkpatrick
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
This company can improve by taking this…
This company can improve by taking this site down. There is NO LITTLE OLD lady collecting beach glass. Products DO NOT MATCH PHOTOS. Delivery time is long, because most items come from China. I ordered the Bigfoot Compass, took 3 months. Repeatedly told "0n its way." Unfortunately, believed them. Ordered glass Advent ornaments. Only a month. But items were SMALL and NOT GLASS. ORNAMENTS WERE CLEAR PLEXIGLASS WITH A PICTURE OF THE ITEM ON BACK. (REMEMBER TEMU?) Compass finally arrives. Pictures show it being too big to fit in palm of hand. No where close. They say it is 6.6 cm. Somehow mine shrunk in transit and only measured 4 cm. Picture showed raised center so needle would float free. Again, not true. Bottom of compass flat. Had trouble getting needle to point north. Pictures showed compass in wood case with a nice leather carry loop. I got a 6inch piece of leather (?) not attached. NO box. Any positive reviews are fake! Donald Trump would be proud of this company. Customer Service, A FULL REFUND is in order and I will not take this review down! I did not look at your guidelines for reviews and really DO NOT care what you would like.
11 April 2026
Unprompted review
Reply from Artverastudio
Dear DAVID BRUNE
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
Charlotte is FANTASTIC!!!
Charlotte was a fantastic help in getting me the correct product. She is a terrific staff member whom I will always remember for her diligent and fast service. She is the best!!
28 June 2026
Unprompted review
Reply from Artverastudio
Dear Tom
Thank you very much for your high regard for Charlotte and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Charlotte, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Very cute product
Very cute product. Customer service was very responsive and resolved the minor issue I had quickly.
8 July 2026
Unprompted review
Reply from Artverastudio
Dear Stacy
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Elegant and beautiful
The items I purchased are gifts for my adult children and the are elegant and beautiful!
5 July 2026
Unprompted review
Reply from Artverastudio
Dear Customer
Hello! We're delighted that you enjoy the designs and styles of our products.
🎨 Your recognition is the greatest encouragement to our design team and will motivate us to continuously refine our designs and launch more products that combine style and practicality.
We welcome your continued interest in our upcoming products, which will continue our design inspiration. Stay tuned. If you have any further suggestions or requests, please feel free to share them with us.
Thank you again for your review and wish you a happy life!
Best regards
Olivia
Excellent Customer Service
A product that I ordered and was able to track to the United States was never delivered. Customer service promptly contacted me after I left msg and immediately resent the product again. The individual that responded kept in touch with me via email as the 2nd product was in transit and through to actual delivery. I was also given a discount code for 20% off on any future orders. I really felt that the individual who assisted me went over and above for the sake of customer service in a time when it seems like customer service is no longer a matter of priority to many businesses. I was very happy to receive the product and as a result ordered another product from this same business.
4 July 2026
Unprompted review
Reply from Artverastudio
Dear Shannon Ott
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
This horse catch all product
This product, the horse catch all, is not at all what advertised. The product is made of very cheap plastic and not worth more than a dollar or two. Delivery was bad, packaging poor and very disappointing. This was to be a Christmas gift but is going into trash as that is what it is. Will not be purchasing any thing again from this site.
6 July 2026
Unprompted review
Reply from Artverastudio
Dear Linda Ramsey
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
I had an issue with my order not being…
I had an issue with my order not being delivered. I have been in daily communication with staff and they offered to re-send as soon as possible.
Thank you for addressing my issue so quickly.
Martha Phillips
6 July 2026
Unprompted review
Reply from Artverastudio
Dear Martha Phillips
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Has been 6 weeks and have not received…
Has been 6 weeks and have not received any part of my order.
5 July 2026
Unprompted review
Reply from Artverastudio
Dear MICHELLE OXLEY
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Would give zero stars if possible
Would give zero stars if possible. Reached out to online email and email listed in the shipment...Company did not reply to issue. Disputed purchase on credit card and no response to them either. Ordered sea glass item. Received a cheap piece of plastic with a printed image on it. Very misleading and dishonest company
31 March 2026
Unprompted review
Reply from Artverastudio
Dear Vet
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: olivia@clientcare2025.com
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
This is an update!My original order…
This is an update!My original order placed 5/15/26. Never received it.
It’s been a week they emailed me they would reissue it
Since then no response or updates?
I had previously ordered the same item but smaller there was not a problem with delivery time or being sent to wrong address??
15 May 2026
Unprompted review
Reply from Artverastudio
Dear Hope Trancoso
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
My emails were always answered and the…
My emails were always answered and the product was great.
4 July 2026
Unprompted review
Reply from Artverastudio
Dear Carmel Scotto
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
I was asked by this company to delete…
I was asked by this company to delete my truly negative review and they would refund my money 100%. Before, when I requested a refund and that I would return the product, they offered me a fraction of what I paid, even though the product they sent me did not resemble the description on the site. I wanted my full money back, so I deleted the previous review, as I said I would do.
That being said, deal with this company at your own risk. It was a 100% disappointment. (No response needed nor desired).
18 June 2026
Unprompted review
Reply from Artverastudio
Dear Liz H.
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I’m very happy with the way my issue…
I’m very happy with the way my issue with this Seller was resolved in a timely manner. I am looking forward in the future ordering from them again.
Karen C.
3 July 2026
Unprompted review
Reply from Artverastudio
Dear Henry willie
We are delighted to learn that you are satisfied with our products and services and are willing to repurchase. This is the greatest recognition and encouragement for us, and it is also the driving force behind our continuous pursuit of quality and an optimized customer experience.
🛍️ We will continue to launch more high-quality new products, uphold our consistent high standards, and serve every customer with dedication. We look forward to bringing you more satisfying shopping experiences.
We welcome your return visit at any time. If you have any questions or suggestions, please contact us.
Thank you again for your trust and support. We look forward to seeing you again!
Best regards
Olivia
The Customer Service Department for the…
The Customer Service Department for the company Artverastudio.com did a excellent job of helping me navigate thru the ups and downs of the delivery tracking system. His quick responses to my questions were polite and reassuring that everything was proceeding in proper order. He left me with the feeling that he had his eye on my package. Giving me the assurance I needed is worth 5 stars. P
24 June 2026
Unprompted review
Reply from Artverastudio
Dear Phyllis Malone
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I received my order yesterday and…
I received my order yesterday and extremely disappointed in it
It is very thin and appears to be a stencil on a piece of thin wood. While the stencil is 3 dimensional, it isn’t at all like the picture or description. It is too small to hang on the door and it has no hanger on the back to do so. Because it is so thin, placing a hook would break the wood. In addition, the initial is a decal that can easily be pulled off.
This is not the product that your add represents.
This is the response I received:
Hello，
To address this issue, we offer the following solutions:
1. We will send you another product of a similar price from our store free of charge. Store: artveraprint.com
2. Provide a 20% refund, which means you will receive a certain amount of compensation without needing to return the product. This is the preferred solution as it balances efficiency and practicality.
3.If you don't have a favorite product right now, we can offer you a $20 voucher, and you don't need to return the product.
We will also launch new products for the upcoming holidays.
26 June 2026
Unprompted review
Reply from Artverastudio
Dear Debbie
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.