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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the apartments, highlighting their cleanliness, modern design, and comfortable amenities. Many people also appreciate the convenient locations, often noting easy access to public transport and local shops, which enhances their overall user experience. However, some customers also noted issues with facilities, such as a lack of air conditioning, problems with hot water supply, or heating not working. A few other people also felt that the cleanliness was not up to standard in some areas, mentioning dust or dirty surfaces.

What people talk about most

Location

People report positive experiences with location, highlighting its convenience for accessing public transport... See more

Staff

Users describe positive interactions with staff. Many reviewers praise the hosts and staff for being kind,... See more

Facilities

Clients share ambiguous opinions on facilities. Many reviewers praise the apartments as spotless, beautifully... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the apartments as spotless,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a wonderful stay at this apartment! It's a great location, and very easy to get anywhere in London, with both the Tube and bus stops just a short walk away. The neighborhood is lively and full... See more

Company replied

Rated 5 out of 5 stars

Clean, Comfortable, and Perfectly Located! We had a wonderful stay at Brandon’s apartment and would highly recommend it. The location is fantastic, it’s just a short walk to the train and bus statio... See more

Company replied

Rated 5 out of 5 stars

No complaints at all. The apartment was beautiful and clean, immaculate. It was conveniently located. There is parking literally 2 mins away and getting into central London very easy. We would stay ag... See more

Rated 5 out of 5 stars

A really fantastic apartment. Good sized rooms, very comfortable bedroom, and both kitchen & bathroom very well equipped. About a 5 minute (easy) walk to Vauxhall tube station. I really enjoyed... See more

Company replied


Company details

  1. Property Management Company
  2. Condominium Rental Agency

Written by the company

At Artsy Properties, we specialise in stylish and comfortable mid-term rental apartments designed for travellers, professionals, and anyone in search of a home-away-from-home. Whether you're staying for a few weeks or a few months, our handpicked spaces combine the charm of boutique living with the convenience of modern amenities. With a focus on creativity, comfort, and character, our mission is to turn every stay into a new favourite. Wherever life takes you, trust Artsy Properties to provide a place that feels just right.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

272 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The apartment is nice but the shower in…

The apartment is nice but the shower in the main bedroom was dirty. There are no hooks to hang towels. There was no power twice during our stay which meant no water to bath or cook. The property owner is not very helpful or considerate. There was no key to the balcony so for 9 days we were unable to make use of it. We could not use the washing machine because it was full of the property owner's sheets.

1 December 2025
Unprompted review
Rated 4 out of 5 stars

Superb value for money

This accommodation was such amazing value for money!! Spacious. As two women travelling we felt safe and secure there. Easy connection to the West End on the Bakerloo line.

The one and only thing that let it down for me was the cleaning. Bed linen and towels were changed, but it was clear from the dust everywhere that the property had not been swept/mopped and the furniture in the living room had all been pushed into one corner. Did the cleaners forget maybe?

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent location

Excellent location, quiet street, comfortable apartment all around
Brandon and his team are so quick at responding

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Very good place

We found the flat very good indeed — the location was perfect for our purpose, and it was very clean and well organised. My only suggestion would be to provide some coat hangers and kitchen knives.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Lovely apartment

Lovely apartment, well styled in subtle art deco that compliments the buildings architecture. Perfect get away for those with a love of vintage.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Nice place good hosts

Nice place, good hosts

17 October 2025
Unprompted review
Artsy Properties logo

Reply from Artsy Properties

Thank you so much! We look forward to hosting you again.

Rated 4 out of 5 stars

Love this place!

We absolutely loved this house! It was beautifully decorated, spacious, and exactly as described. The host was amazing, very responsive and kind enough to accommodate our late check-out request, even with new guests arriving later the same day. We’re truly grateful for that!

Although the house isn’t right in the central London area (located in Scrubs Lane), the bus stop is just a short walk away and makes it easy to get to nearby tube stations. Plus, Westfield Shepherd’s Bush and White City are just about 5 minutes away by bus make it super convenient for shopping and food options.

Everything about this stay was wonderful. Would definitely recommend and stay again!

15 October 2025
Unprompted review
Artsy Properties logo

Reply from Artsy Properties

Thank you so much! We look forward to hosting you again.

Rated 5 out of 5 stars

Great stay in London!

We had a wonderful stay at this apartment! It's a great location, and very easy to get anywhere in London, with both the Tube and bus stops just a short walk away. The neighborhood is lively and full of great restaurants and cafés. The apartment is spacious, modern, and very comfortable. The rooms were very comfortable and with four people we had plenty of room to relax.
Check-in/out was smooth and the communication with the host was excellent. I would highly recommended for anyone visiting London!

20 September 2025
Unprompted review
Artsy Properties logo

Reply from Artsy Properties

Thank you so much! We look forward to hosting you again.

Rated 5 out of 5 stars

Brilliant stay everything was good,the…

Brilliant stay everything was good,the service was top and everyone was nice would definitely stay again!!

10 September 2025
Unprompted review
Artsy Properties logo

Reply from Artsy Properties

Thank you so much! We look forward to hosting you again.

Rated 5 out of 5 stars

really good.

20 September 2025
Unprompted review
Artsy Properties logo

Reply from Artsy Properties

Thank you so much! We look forward to hosting you again.

Rated 5 out of 5 stars

Clean, Comfortable, and Perfectly Located!

Clean, Comfortable, and Perfectly Located!
We had a wonderful stay at Brandon’s apartment and would highly recommend it. The location is fantastic, it’s just a short walk to the train and bus stations, making it super convenient for getting around. Sainsbury’s is only 5 minutes away on foot, which was a huge plus for grabbing essentials.
The apartment itself is spotlessly clean and incredibly comfortable, with everything we needed for a relaxing family trip. The hosts were great guys, responsive and accommodating.

3 September 2025
Unprompted review
Artsy Properties logo

Reply from Artsy Properties

Thank you so much! We look forward to hosting you again.

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