ArtStay S.r.l. Reviews 3

there have been many problems with the apartment, and we contacted the company several times. We were visiting with family as a retreat after cancer treatment of my mum. Unfortunately this was the worst experience we could have had.

The main problems were:
1. Air conditioner was not working at all with temperature above 30 on all days. No fans were provided.we couldn't leave the windows open because they didn't have nets. No one came to check the issue of the air conditioner.

2. Internet connection was not working. Seemed that the company hadn't paid the bill. Company didn't provide any alternative solution here.

3. Garbage: we were asked to keep the garbage inside of the apartment for 8 days. The company has to have a collection service or provide garbage disposal guidance.

Overall the service was really poor. Instead of offering real solutions we were asked several times to take photos of the issues.

During my stay in Milan we were promised a luxury apartment! This was not the case we had too many beds rammed in each room which were made of steel with a flimsy mattress! These were so uncomfy that I had to sleep on the sofa instead as after the first night of barely any sleep my back had pains! This sofa was also very uncomfortable and still dirty from last guest. The apartment was run down and botched by whoever done the interior. The door hinges were stuck on by one blob of silicone. The sauna didn’t work properly and was dirty. The front door didn’t work properly which lead to us being locked out. We tried calling for help when this happened but there was no answer. It was an unresponsive host and I would never return to this filthy apartment and very poor host Lorenzo. it was branded luxury but you would have a better stay in a prison!! Also Lorenzcock lied about damage he said we caused damage to a table and chairs with photo proof luckily I had a photo of the actual chairs and table and they were completely different. He is liar, scammer, actor!!

centrally located spacious flat with lots of space.
It was clean and easy to access.