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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that items like coasters and trivets are sturdy, well-made, and beautifully finished. Many consumers highlight the excellent image quality on custom orders, with the final results often exceeding expectations. The ordering process is frequently described as seamless and easy, and the service is consistently rated as impeccable, with staff being helpful, responsive, and attentive to detail. However, some customers also noted occasional issues with order accuracy, such as receiving someone else's order or experiencing confusion with order numbers. A few people mentioned concerns about color accuracy, specifically regarding the brightness of certain colors overpowering the overall image.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the high quality and... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently mention that products are... See more

Order

Consumers find the ordering process to be a positive experience. Many reviewers highlight the ease of... See more

Service

People report positive experiences with service. Customers consistently praise the impeccable, fast, and... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Based on these reviews

Rated 5 out of 5 stars

Art on Stone prepared custom coaster sets for all the delegates and speakers at Sport Event Exchange BC 2025. We received comments from delegates all day stating how beautiful they were, what great qu... See more

Company replied

Rated 5 out of 5 stars

Our art on stone project turned out amazing! We ordered a custom 6x6 vertical triptych mounted on barn board. The pictures were clear and the product was very sturdy and well made. The company is also... See more

Company replied

Rated 5 out of 5 stars

I submitted and number of photos and they came back with better versions of what I sent. Especially eliminating background people etc. They also focused on enhancing where the granite works best. I... See more

Company replied

Rated 5 out of 5 stars

You never know how your photos will show up on custom gifts, but they made the process easy (not too many editing features, not allowing photos below a certain size). They turned out wonderfully.

Company replied


Company details

  1. Decoration and Interior Design Store
  2. Corporate Gift Supplier
  3. Photography Service

Information provided by various external sources

We create personalized photo gifts of coasters, trivets and larger custom stones from your own photos or from our original JDN Photography Canada award-winning collections. Art On Stone pieces are created by hand in Horseshoe Valley, Ontario, Canada using an artist’s touch to ensure the absolute best quality for your own ‘art on stone’.


Contact info

4.9

Excellent

TrustScore 5 out of 5

546 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing products and service

It is an amazing product and so perfectly made. The service is impeccable. I buy coasters and trivets for myself as well as gifts and everyone absolutely loves them. Thanks

17 March 2026
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Reply from Art On Stone

Hyacinthe, your kind words are so appreciated — and thank you for your support over the past 3+ years. It’s incredibly rewarding to know you continue to trust Art On Stone for your personalized photo coasters and trivets, whether for yourself or as gifts for friends and family.
Hearing that everyone loves them brings us a great deal of satisfaction — it’s exactly why we do what we do! ☺ 👏

Rated 5 out of 5 stars

The product exceeded expectations and…

The product exceeded expectations and was received very quickly.
Outstanding product and service, and all done on-line!

11 January 2026
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Reply from Art On Stone

Apologies for the delayed response, and thank you for your review — James. We’re so glad to hear your first experience with Art On Stone exceeded expectations and that the entire process felt seamless from start to finish.
We appreciate you choosing us and hope to be of service again in the future!

Rated 5 out of 5 stars

Hi there,

Hi there,

I have ordered many trivets in the past and they have all turned out amazing. Thank you for custom sizing the most recent one. Looking forward to ordering more in the future. Also very convenient to pick up the stands in Gravenhurst. We like 15 minutes from there. All the best, Sue Morris

6 January 2026
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Reply from Art On Stone

Sue, your continued support over the past 5 years truly means so much to us. We’re so glad you’ve enjoyed your trivets over the years and that the custom sizing and image adjustments continue to meet your expectations.
It’s also great to hear that picking up your stands at the Muskoka Shipyards is convenient for you — we love being able to offer that local option. Thank you again for your loyalty and for trusting Art On Stone with your creations time and time again. 😊

Rated 5 out of 5 stars

Great gifts

Got these as a gift. Loved them so much I had to get them as gifts for other friends. 👍

3 January 2026
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Reply from Art On Stone

It’s always special to hear when a gift sparks more gifting — Shona — thank you for sharing your kind words! We love that you enjoyed your custom coasters so much that you chose them for your friends as well. There’s nothing better than passing along meaningful, personalized pieces to others. 🎁 📸

Rated 5 out of 5 stars

Beautifully crafted

Our art on stone project turned out amazing! We ordered a custom 6x6 vertical triptych mounted on barn board. The pictures were clear and the product was very sturdy and well made. The company is also local to us to it was perfect! Clear communication, timely service and delivery.

10 December 2025
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Reply from Art On Stone

We’re so happy that you feel your custom piece turned out beautifully — Trisha — and we’re glad you chose Art On Stone for your first order. Creating your 6x6 vertical triptych mounted on barn board was a pleasure, and we’re happy it met your expectations for both quality and craftsmanship.
Thank you for trusting us with your project and for supporting local business — we truly appreciate it!

Rated 5 out of 5 stars

Fantastic company with quality…

Fantastic company with quality products! When I needed to change my order from pic up to delivery, thy accommodated my request without any issue. The items were made true to order and quickly. Highly recommended for a special gift, or something nice for around the home.

4 December 2025
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Reply from Art On Stone

We really appreciate you taking the time to share your experience and for choosing Art On Stone for your first order, Jessica. We’re glad we could easily accommodate the change from pickup to delivery and keep everything running smoothly for you.
It’s always our pleasure to help when plans shift, and we’re happy to hear your items turned out just as expected. Thank you again for your recommendation!

Rated 5 out of 5 stars

The products themselves were of great…

The products themselves were of great quality. The package arrived in a short amount of time. I was also very impressed and surprised by the extra freebies that were included. That was a really nice touch and would definitely make me choose your company again. Feel very appreciated as a customer

3 December 2025
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Reply from Art On Stone

It’s so nice to hear that you felt appreciated — Nancy — because that’s exactly how we feel about our customers. Thank you for your continued support over the past three years; it truly means a lot that you’ve trusted Art On Stone with your custom photo coasters and trivets time and time again.
We’re glad the quality, quick delivery, and little surprise extras made a great impression. Creating meaningful pieces for customers like you is what it’s all about!

Rated 5 out of 5 stars

Excellent quality, will purchase again

Excellent image quality on my custom order, beautiful final result, just what I wanted. Was ready quickly, packaged so safely and with gift packaging if needed. Would be a great gift, I will order again.

10 December 2025
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Reply from Art On Stone

It’s so great to hear your custom piece turned out exactly as you envisioned — Deb — and we truly appreciate you taking the time to share your review as a first-time customer.
We always enjoy packaging our work so it’s gift-ready, just in case it’s meant for someone special. Thank you again for your kind words, and we’d love the opportunity to create something meaningful for you again in the future.

Rated 3 out of 5 stars

The product itself was lovely

The product itself was lovely. Confusing the order number and sending the wrong pictures was unfortunate. I had to text the recipient to inform them they would receiving someone else’s order and that made the gift giving rather lack luster as it ruined the surprise and effect.

12 December 2025
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Reply from Art On Stone

Martha, we truly appreciate your honest feedback and want to sincerely apologize for the mix-up with your order. We understand how disappointing it must have been, especially as it affected the surprise and overall gifting experience.
As soon as we became aware of the issue, we did our best to correct it right away by sending a new order, but we completely understand that it couldn’t restore that initial moment. While we take great care with every package, occasional slip-ups can happen during the busy holiday season, and we regret that this was one of them.
Thank you again for your understanding and for taking the time to share your experience with us.

Rated 5 out of 5 stars
Art On Stone logo

Reply from Art On Stone

Always a pleasure creating for you — Len — and thank you for your continued support over the past 5+ years. It means a lot to us that you’ve trusted Art On Stone time and again for your custom photo stone pieces.
We’re proud to create locally right here in Horseshoe Valley and truly appreciate having devoted customers like you! 😊

Rated 3 out of 5 stars

The experience has been great

The experience has been great. I found the pink was overpowering the rest of the stone. My stone was a painting of a dog. The tongue is very bright. I painted the pet portrait then the client wanted the coasters made. They are very picky & now is concerned about the brightness of the pink.

11 December 2025
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Reply from Art On Stone

Janice, thank you for your review. After reading your feedback, we attempted to reach out by phone a few times, as we hadn’t received any prior communication regarding your concern about the colour of the dog’s tongue in your original painting.
As discussed, natural stone, screen calibration, and ink variations can all affect colour reproduction, and exact matches to original artwork cannot always be guaranteed. That said, we’re glad your review allowed us to connect with you, and we were happy to adjust the colour tones and send you a new set of coasters at no charge to help resolve the concern.
We appreciate your feedback and the opportunity to make things right.

Rated 5 out of 5 stars

Have ordered from these folks before

Have ordered from these folks before. They always have nice unique products. Super delivery as well.

9 December 2025
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Reply from Art On Stone

We truly appreciate hearing that our stone products continue to stand out and arrive quickly — Angela — and thank you for choosing Art On Stone again. It means a lot to us to have returning customers who value both the uniqueness of our work and the efficiency of our courier delivery. We’re always happy to create something special for you!

Rated 5 out of 5 stars

Service Above and Beyond

As usual, Jan and Tamara went above and beyond fulfilling my order. The coasters and trivets turned out AMAZING! My wife is going to absolutely love these I am sure!! Thank you very much and Merry Christmas!

24 November 2025
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Reply from Art On Stone

John, it’s always a pleasure creating for you — thank you for being such a loyal customer. We’re so glad to hear the coasters turned out amazing and that we exceeded your expectations once again. Working with a professional photographer like you is always a treat for us.
Wishing you and your wife a very Merry Christmas, and we hope these pieces bring lots of joy! 🎄🎅 🤶 🎁

Rated 5 out of 5 stars

Excellent quality prints on stone.

Excellent quality prints on stone.
They were ready quite quickly (just a few days) for local pickup, which was great, especially during the Christmas season.

8 December 2025
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Reply from Art On Stone

Bill, we appreciate you taking the time to share your review and for choosing Art On Stone for your first order. We’re glad the quick turnaround and local pickup worked well, especially during the busy Christmas season 🎄. It was a pleasure printing and creating your beautiful wildlife photos on coasters and a trivet.
Thank you for supporting local — we truly appreciate it! 🍁

Rated 5 out of 5 stars

You never know how your photos will…

You never know how your photos will show up on custom gifts, but they made the process easy (not too many editing features, not allowing photos below a certain size). They turned out wonderfully.

7 December 2025
Art On Stone logo

Reply from Art On Stone

We’re so glad to hear your first order turned out wonderfully! Keeping our upload and editing process simple — while ensuring images meet the right quality and 1:1 ratio for our coasters — helps us deliver the best possible results every time.
Thank you for choosing Art On Stone and trusting us with your custom photo gifts!

Rated 5 out of 5 stars

Exceeds expectations!

The product arrived on time, beautifully packaged. The team was able to help with the ordering process. This is my fourth order from them and as always they exceed expectations.

7 December 2025
Art On Stone logo

Reply from Art On Stone

Marya, it’s always a pleasure creating for you — thank you for being such a loyal customer. We’re glad to hear everything arrived on time and beautifully packaged, and that our team could help guide you through the ordering process once again.
We also appreciate your understanding about keeping the images in colour. While we weren’t able to convert them to black and white, we truly felt the original colour versions were better suited for your custom photo coasters. We’re happy to know the final pieces exceeded expectations, as that’s always our goal.

Rated 5 out of 5 stars

I’m thrilled with how my order turned…

I’m thrilled with how my order turned out. Great quality. Fast shipping. And a bonus thank you gift which was awesome. Highly recommend.

22 November 2025
Art On Stone logo

Reply from Art On Stone

We’re so glad to hear your order turned out exactly as hoped — Devon — and that the quality, fast shipping, and bonus thank-you gift 🎁 all made a great impression.
Welcome to Art On Stone 🍁! We truly appreciate you choosing us for your first order, and we hope to see you back again in the future or hear that you’ve shared our work with family and friends.

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