Artizan Joyeria Reviews 

207
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning designs, high-end look, and thoughtful packaging that make each order feel like a true luxury moment. Reviewers also highlight the impressively fast shipping times and the exceptionally supportive customer service team always ready to assist with various questions. However, some customers also noted frustrating issues with items breaking shortly after wearing, pieces tarnishing prematurely, or encountering troublesome sizing inconsistencies. A few people additionally mentioned receiving defective products with missing stones, or experiencing unexpected delivery delays despite requesting expedited shipping options.

What people talk about most

Product

Reviewers highlight positive aspects of product, describing items as stunning, high quality, and well made.... See more

Quality

Consumers find the quality to be exceptionally positive, consistently praising the beautiful designs,... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the process from start to... See more

Delivery service

Customers had positive experiences with delivery service, consistently highlighting timely and fast arrivals.... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely obsessed with this new braclette. The gold finish is gorgeous and somehow manages to look both timeless and a little indulgent. It doesn’t just sit on my arm — it belongs there. I wear it e... See more

Rated 5 out of 5 stars

Artizia Joyeria is so good at making edgy and chic easy to accomplish with their mixed metal layered necklace and bracelet sets. Its literally as easy as choosing a look and ordering. They have taken... See more

Rated 5 out of 5 stars

I absolutely love Artizan Joyeria. Every piece I’ve ordered has been stunning, beautifully designed, high-quality, and even better in person than online. Their jewelry has this perfect balance of... See more

Rated 5 out of 5 stars

My experience with this jewelry store has been completely satisfactory. Whenever I had a question about care or needed to make a change, they responded immediately and resolved the issue quickly. The... See more


Company details

  1. Jewelry Store
  2. Fashion Accessories Store

Written by the company

Elevated jewelry made for everyday wear. We bring a high fashion point of view to a more accessible price. 🌴Miami Based / Worldwide Shipping Shop our line of: Gols and Silver Plated Stainless Steel Necklaces, Layered Necklace Sets, Bracelets & Bangles, Bracelet Stacks, Rings and Earrings.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(207)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Not the best customer service

I fell in love with this jewelry line and Unfortunately I have to write this review. I was super excited about wearing my new bracelet I received:( However it broke after just 2 wears. I actually was lucky I felt the charm fall off as I was moving my hand so was able to find my charm. I do think the jewelry is to pricey for things to be breaking that easy. I did contact the creative director through email and I never relieved a reply which is very disappointing since she reached put to me to ask for a review on this site since I had left a good review somewhere else.

1 February 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I ordered a gift and it was sent to a previous address because some error in the app they use to process orders. I contacted Artizan Joyeria and the customer service rep told me there was nothing they could do except alert USPS in the slim chance they could recover the package. If they would have sent me another to the correct address, they would've had a customer for life.

5 February 2025
Unprompted review
Rated 1 out of 5 stars

Beware Canadian shoppers

Beware Canadian shoppers ! I purchased $230 US bracelets.However I have to pay $116 US in duties .
Will not order from the US again!!

3 February 2025
Unprompted review
Rated 1 out of 5 stars

Jewelry is lightweight and cheap

Jewelry is lightweight and cheap. I didn’t expect it to be high end, but one necklace broke as I was putting it on for the first time! It looks cheap in person too. I don’t recommend.

16 December 2024
Unprompted review
Rated 2 out of 5 stars

New customer, black Friday orders

New to this brand I ordered several pieces during Black Friday 2024, the rings are nice, the Just click necklace is cumbersome to put on weird design it doesn't have a clasp and too short for my neck, if it wear longer and actually had a clasp it would have been just fine. I ordered one of the silver chain ishchia bracelets its too cheaply made very disappointed it looks like material from Michael's the chain isnt weighted at all giving it a very very cheap feel, also returning. They have some good pieces its seems to be a hit or mess situation. The waterfall ring is very nice, Im waiting for the twin ring to restock. im not waiting for all my refunds lets see how this goes if poorly ill be back with an update. So far customer service has been good.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Perfect Necklace

Great starting piece if you don’t know what to get. This necklace is so much better in person! Quality is excellent and it feels great on, perfect for every day use and/or layering. I’ll be back for more❤️

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Jewelry

Love this unique Jewelry that Artizan Joyeria offers. The necklaces with the various offerings of charms that you can mix with. I wear daily. Crafted and made well. I get compliments all the time. Highly recommend, pricing is absolutely affordable. Fast delivery as well.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Looks expensive

Fast delivery, easy to order. I had an issue with the size. They helped me and I got the right size. The bracket and necklace are beautiful. Great quality looks expensive.

30 October 2024
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam, I purchased a few items as a gift for my wife on a Monday.
Paid for Priority shipping so I can get it quick and never even received a confirmation email with the proper ETA. They took the money but never gave me the merchandise. It’s been four days and still no word or my gifts. The email doesn’t work and it’s a robot that you can chat with. They are completely a scam.
Swindled me out of 300$.

7 October 2024
Unprompted review
Artizan Joyeria logo

Reply from Artizan Joyeria

Dear Landy,

We are truly sorry to hear about your disappointing experiences with our service. Please accept our sincerest apologies for the frustration and inconvenience this has caused. It is never our intention to provide anything less than exceptional service to our customers and are terribly sorry this hasn't been the case with you.

We understand how important it is to receive your orders and information on time and we deeply regret that we failed to meet your expectations and our own standards.

We take your feedback seriously and are committed to making this right. Please rest assured, our team has replied to every one of your emails... it is always an actual person an never a robot.

Once again, we are very sorry for the inconvenience you have experienced, and we appreciate the opportunity to correct this. Rest assured this is in no way a scam. Thank you for bringing these matters to our attention.

Best regards,

Artizan Joyeria
Customer Care Team

Rated 1 out of 5 stars

Bought a necklace for more than $100…

Bought a necklace for more than $100 usd and the clasp does not stay done up. Customer service has been absolute garbage. They just have a bot that keeps writing back. I’m in Canada and they want me to pay to ship it back. I bought this as a special gift to myself to celebrate a new job. Instead, I wore it to my first work event and it fell off 6 times.

They wrote back here to say they would work to make it right. They want me to spend half the cost of the necklace to ship it back. Just don’t shop here: the clasp doesn’t stay done up and they have a bot that keeps saying the same thing and calling it customer service.

8 October 2024
Unprompted review
Artizan Joyeria logo

Reply from Artizan Joyeria

Dear Gabrielle,

We are truly sorry to hear about your disappointing experiences with our service. Please accept our sincerest apologies for the frustration and inconvenience this has caused. It is never our intention to provide anything less than exceptional service to our customers and are terribly sorry this hasn't been the case with you.

We take your feedback seriously and as always, are committed to making this right. Our team will be reaching out to you directly to address and resolve the issues with your orders, ensuring that you receive the quality service and products you expect from us.

Once again, we are very sorry for the inconvenience you have experienced, and we appreciate the opportunity to correct this. Thank you for bringing these matters to our attention.

Best regards,

Artizan Joyeria
Customer Care Team

Rated 5 out of 5 stars

ALL awesomeness!

These are some awesome pieces to hold & treasure for ever! Beauties, quality, great prices, fast & free delivery and an awesome Customer service! What else can we ask for? Go ahead, try some. I can assure you, you won’t regret it.🫶🏻😉

7 October 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look