We bought several interior doors, the staff in the store are friendly, they helped a lot with the choice. The price turned out to be cheaper than in other stores. If you need high-quality doors for a... See more
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Service is top notch. I called to get some technical details before I placed my order and they were very knowledgeable about their product. I was actually surprised how much technical knowledge the... See more
Excellent quality products and customer service!! Received my order on time and packaged incredibly! I wanted some additional parts... called in and got super friendly service. They looked up my origi... See more
Company replied
I installed my first set of bi-pass doors this weekend. I have installed somewhere around 25 doors in the past, but none of the bi-pass variety. The hardware is a bit more complex and time-consumin... See more
Company replied
Company details
Information provided by various external sources
Made in the U.S. and handcrafted barn door hardware, elevate your home with affordable Artisan sliding barn doors and barn door hardware.
Contact info
327 Market Street, 84037, Kaysville, United States
- info@artisanhardware.com
- artisanhardware.com
4.3
Excellent
438 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the customer service and quality…
Love the customer service and quality of the products! Before you buy anything... call them. Both people I talked to were extremely knowledgeable and very helpful. So thrilled to have found this company and will be buying more hardware for our other rooms.
15 May 2019
Unprompted review
My door just came yesterday
My door just came yesterday. It was well worth the wait. It's so beautiful!
14 May 2019
Unprompted review
Totally satisfied customer
The barn door hardware I ordered arrived promptly and was exactly as pictured. It is sturdy, looks great and functions perfectly. Actually, one wheel did seem to click as it turned, but Artisan Hardware sent us a replacement -- no questions asked. Great company, great products, great customer service.
14 May 2019
Unprompted review
Exceptional service as always!
14 May 2019
Unprompted review
Purchased a custom barn door and not…
Purchased a custom barn door and not only is it extremely well made, it is downright gorgeous! Compliments galore. It was shipped complete and packaged so well. Not a smudge. Worth every penny
14 May 2019
Unprompted review
Excellent personal help over the phone
Excellent personal help over the phone, very good quality hardware. The online installation instructions could use a little improvement, for example providing more dimensions (top of wheel to top of door, etc.).
13 May 2019
Unprompted review
It took three times to ship the correct…
It took three times to ship the correct parts.
I had to go to the FedEx store twice to return the incorrect parts.
No parts were deburred on the corners making them all, and I mean all corners were razor sharp.
I was very careful but still cut myself during installation.
Looks good at the end.
I'll give you a 2.5 star rating only.
13 May 2019
Unprompted review
Solid construction
Solid construction! So impressive. Have received so many compliments.
Excellent customer service!
12 May 2019
Unprompted review
Best company
Best company. Free shipping
Always satisfied w/our purchases.
11 May 2019
Unprompted review
Looks great!
10 May 2019
Unprompted review
Yes very professional!
9 May 2019
Unprompted review
Great customer service
Great customer service! I ordered incorrectly and they helped me resolve the issue Quickly and easily. Also love the product!
8 May 2019
Unprompted review
Reply from Artisan Hardware
Nancy,
Thank you so much for the review. The best customer service is what we strive for and what we hope people to feel. Thank you again, and let us know if there's anything else we can do for you! -Artisan Hardware
customer service was excellent ….well…
customer service was excellent ….well built!
8 May 2019
Unprompted review
Reply from Artisan Hardware
Marc, Thank you so much for the review. We strive to have the best customer service, thank you. Let us know if there's anything else we can do for you! -Artisan Hardware
Two Z barn doors perfect solution and well built.
I ordered two Z barn doors and they just arrived. They shipped really securely in sturdy wood crate. Love that I could custom order each door for the specific size I needed. Doors are built well and I’m excited to get them hung. These are replacement doors for a set of barn doors that I had made locally but were warped. Wish I would have ordered these Artisan Hardware doors from the beginning.
8 May 2019
Unprompted review
Reply from Artisan Hardware
Justin, Thank you so much for your review! We are very happy to hear that you are loving your product. Our goal is to be a 5 star company, so we greatly appreciate this! Let us know if there is anything else we can do for you. -Artisan Hardware
Beautiful product and fantastic customer service
Beautiful product and fantastic customer service. Very helpful with the questions I needed answered before and after purchase. Responded quickly and loved that you could contact them through text messaging. Would definitely purchase from them again.
7 May 2019
Unprompted review
Reply from Artisan Hardware
We sincerely appreciate your business. And thanks so much for the 5 Star review! We started using texting as a way to communicate with potential & current customers, about 4-5 months ago and it's been great!
Excellent products and support
Excellent products and support.
One tip regarding rolling doors, pay attention to the bottom of door and how the door is held in place near the wall (to keep it from swinging away from the wall). This part is very tricky if you want the door to slide completely away from the door opening.
7 May 2019
Unprompted review
Reply from Artisan Hardware
Thanks James and yes..that's a great tip! Choosing the right guide & knowing where to put it is very important.
The best customer service
The best customer service, and the hardware is perfect. Am a designer, and will definitely continue to use this company.
7 May 2019
Unprompted review
Reply from Artisan Hardware
Thank you for your review! Please let us know how we can help with any future projects!
Great Vendor.
Great Vendor.
Person that took my order was very capable, order came to us quick and was exactly as ordered. The Quality of this hardware is excellent not some crap made in china. Will use them again!
7 May 2019
Unprompted review
These people deal with others honorably…
These people deal with others honorably and respectfully and deliver a wonderful product.
6 May 2019
Unprompted review
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