Article Reviews 934

TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the aesthetic appeal of the furniture, finding many products to be well-designed and attractive. Some also highlight the quality of the wood and solid construction of certain items, noting their durability. However, many people are dissatisfied with the product quality, citing issues like damage upon arrival, rapid deterioration, and uncomfortable seating. There are also significant complaints regarding delivery services, with customers experiencing long delays, missed appointments, and items being left in unsuitable conditions. Customer service is frequently criticized for being unhelpful, unresponsive, and failing to resolve issues, particularly concerning product defects or delivery problems.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many expressing significant dissatisfaction.... See more

Quality

Clients share negative opinions on quality, with many reviewers expressing disappointment regarding the... See more

Delivery service

Users describe negative interactions with delivery service, with many experiencing significant delays and... See more

Customer service

Reviewers mention negative feedback about customer service, with many describing it as unresponsive,... See more

Order

Customers consistently express dissatisfaction with their ordering experiences, citing issues such as damaged... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the actual furniture but I HATE how long it takes to get ahold of someone, how long it takes to get your furniture, and there’s never ANY updates for the first like month. It’s been 3.5 week si... See more

Rated 3 out of 5 stars

I ordered the amoeba table. The design is beautiful and I'm happy with it overall. However, my first order came with deep scratches on the table, clearly damaged while manufacturing. Customer suppo... See more

Rated 3 out of 5 stars

Attractive Frame, Disappointing Comfort My overall experience with the purchase of three Alta Swivel Chairs was disappointing, starting with the delivery and culminating in the product itself. Th... See more

Rated 2 out of 5 stars

I'd say their products are better designed than functional, overall. In our case, we got a couch that looks lovely, but is just not particularly comfortable. I also ordered a desk that wasn't deliv... See more


Company details

  1. Furniture Store

About Article

Written by the company

Article makes it easy to create a beautiful space with our collection of stylish, modern furniture and decor.

Since launching in 2013, we've built a collection of unique and durable furniture and decor using high-quality materials. We sell them directly to customers like you exclusively from our website, and deliver them quickly across the US and Canada. This means that we can bring you that beautiful modern furniture and decor at unrivalled everyday value — up to 30% better than traditional retailers.

While we are perhaps best known for some of the internet's favourite sofas (like the Sven and the Timber), our product catalog has you covered — across spaces inside and outside your home. We have stylish, modern options for your living room, dining room, bedroom, home office, entryway, and outdoor spaces.


Contact info

2.9

Average

TrustScore 3 out of 5

934 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just buy it!

The furniture is very well made and the instructions are easy to follow. Everything came quickly and with no issues. The delivery drivers were very nice.

20 March 2024
Rated 5 out of 5 stars

We LOVE these chairs!

I was very apprehensive about purchasing chairs I had never sat in. I read every review. I also contacted people on instagram to see how their chairs were holding up and if they still loved them. They all did! All 10 of them! I messaged customer service several times with questions, they were very helpful each time. I am so glad I ordered the chairs. Communication with shipping and tracking was top notch! The team were right on time, kind and professional. Most of all the chairs are even better than I could have imagined. So comfortable and buttery soft! We could not be more pleased with the entire experience. We absolutely love them!

18 March 2024
Rated 5 out of 5 stars

Our Best Ever Furniture Purchasing Experience

We can’t say enough about our experience with Article. The website is beautiful and easy to navigate. We received ample notification about our delivery and everything arrived in one shipment. Finally, the quality of the all of our items was beyond our expectations, which were already pretty high.

13 March 2024
Rated 3 out of 5 stars

The Planter is very pretty and unique…

The Planter is very pretty and unique although I purchased it for live plants because of its different vessels and because under description features it stated Drainage Hole which is extremely important for my types of plants. After inspection of the Planter there is No drainage hole anywhere. This is a very deep Planter and it is the small one of the two. Extremely disappointed because I cannot use it for the Hoya's I had just spent $129 on for this planter.

11 March 2024
Article logo

Reply from Article

Hi Tresa,

We sincerely apologize for the inconvenience caused by the incorrect description of our Planter. We understand your disappointment and frustration, especially when you purchased it with specific needs in mind. Your feedback is invaluable to us, and we're taking immediate action to rectify this issue.

A member of our team reached out via email to address your concerns and find a suitable solution. Again, we apologize for any inconvenience this may have caused, and thank you for bringing this to our attention. Your satisfaction is our priority, and we're committed to ensuring you have a positive experience with our products.


Thank you,
Desirée
Article

Rated 5 out of 5 stars

Good customer service

While the product didn't work with our needs, it was beautiful. The customer service has been so easy to deal with, which makes me much more likely to shop here again.

4 March 2024

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