After almost 3k spent we originally loved our purchase. 6 months later the LED strip inside fell out of the original placing making it visible through the glasss. I contacted customer support and di... See more
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Very low quality mirror for the price paid. Resembles a school design/tech project. Plastic electrical trunking stuck to the back to give it the raised profile. Poorly designed hanging method puts add... See more
Artforma did correct job , first mirror delivery by DHL never arrived, even no info on request with tracking number , probably stolen Artforma acted correctly and send new mirror with UPS who a... See more
Ordered Mirror on Nov 28th Order Confirmed Nov 29th Notified order shipped Dec 9th from Poland Arrived Columbus Ohio USA Dec 13th before noon...WOW!!!! Won't be installed until mid Fe... See more
Company details
Written by the company
Brand Artforma, is the leading manufacturer of LED illuminated bathroom mirrors. Constantly developing production process along with vast experience in the market guarantee high-end quality products with unlimited potential of modification to customer’s needs.
Contact info
ul. Jeziorna 3, Karpicko, 64-200, Karpicko, Poland
- +442038085213
- hello@artforma.com
- artforma-mirrors.com
3.1
Average
357 reviews
Replied to 30% of negative reviews
Typically replies within 1 month
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Terrible Service
Terrible Service honestly. Really disappointed about the treatment they have provided. I am doing up my house and in touch with so many retailers per day and they are all so helpful regarding everything, claims/damages but Artforma not at all. I ordered a plain mirror from them for my bathroom and hung it and the mirror was fine, upon removing the plastic the corner of the mirror cracked and Artforma isn't willing to help because I was supposed find the fault before hanging the mirror, however, the fault clearly came from removing the tight plastic on top which represents the fault in the quality of the product which they should take responsibility for. I will certainly not be buying any more products from here and thankful I didn't buy an even higher priced product.
19 March 2024
Unprompted review
Reply from Artforma
Hello Roshini,
Thank you for sending us your feedback.
After analyzing the photos you provided, we have determined that the complaint regarding mechanical damage was reported after the mirror was hung up. We would like to emphasize that we make every effort to ensure that our instructions are clear and understandable for our customers. We include clear instructions on the first page of the manual and on the back of the mirror, recommending to inspect the entire condition of the mirror before hanging it up and reporting any damages.
We are sorry that these instructions were not followed by you, which prevented us from accepting the complaint.
If you have any questions or concerns, please feel free to contact us. We are here to assist you.
Best regards,
ARTFORMA TEAM
Great communication and service
19 March 2024
Unprompted review
Good products
23 February 2024
Unprompted review
What an amazing product
What an amazing product. Bought just over a year ago and recently had an issue. The process and resolution was outstanding. Replacement has been ordered and I cannot recommend Atrforma highly enough. Brilliant customer service. Will be ordering another unit very soon.
27 February 2024
Unprompted review
DO NOT BUY..
I received my mirror with a defective iPad. Once installed, I made the company aware. I sent them all requested videos and followed all the steps advised. The iPad was defective. The company refused to provide me a refund for the mirror or ipad portion. They also did not offer to send me a replacement. 79 emails later, no resolve. The recommend I face time them to have them see the iPad was not working. This has been horrible service with no resolve and alot of money spent. Do NOT buy from this company. They will not replace or refund anything defective.
Two videos were sent as requested.
79 emails in total with this company.
A call was scheduled to watch me attempt to turn on the iPad which is defective. This is not a resolve.
The companies answer is insufficient and misleading. They refused to refund or replace the item. Do not purchase from them. They will not place anything defective and they are located in Poland.
12 February 2024
Unprompted review
Reply from Artforma
Good morning,
Thank you very much for your feedback. Upon reviewing the situation, we see that you reported the issue via email, and we had scheduled a discussion on January 10th regarding the problem. Since that day, we have attempted to contact you several times to resolve the issue and verify it, but unfortunately, without success. Please understand that in order to accept the complaint, we need to receive a video or call with our technicians, which will enable us to fully verify the problem.
Of course, our Customer Service Team is available, and we are waiting for your information on when we can arrange a meeting to resolve and verify the issue.
We are very sorry that this situation tooks so long, but we are available and we reply to each message within 24 hours and as soon as we receive all the information that we need for this claim for you, we will offer a proper solution.
Warm regards and have a nice day.
ARTFORMA TEAM
Great experience start to finish.
Great experience start to finish.
Great website
Great selection
Reasonable prices
Fast lead time
Easy install (for my pro)
Quality product!
15 January 2024
Love my Mirror!!!
Came on time as promised and I was lucky to have professional help to install it, which took no time ...
The Mirror is a "dream", the sound is really good and the bluetooth works seamless.
The only thing I would have liked more was if the light around the mirror was dimmable...
5 January 2024
Mirror arrived chipped
The mirror arrived chipped in the corner after waiting well past the promised arrival date. The chip was small and could not be seen until the seal was removed. According to the company, you cannot return the mirror if the seal is broken. They did offer to give me a discount on a new mirror at a discount. I would not recommend using this company.
12 January 2024
Reply from Artforma
Dear Elizabeth,
Thank you for providing feedback on our product. However, we would like to emphasize that the complaint has been rejected in accordance with our clearly stated policy. Please note that the reported damage to the mirror after its hanging is not covered by the warranty, as there is a clear instruction in our seals on the back of the mirror and in the manual stating not to hang the mirror on the wall.
We apologize once again for any inconvenience caused and remain at your disposal for any further questions.
ARTFORMA TEAM
This is the mirror for a modern bath!
Mirror functioned as expected. Worth every bit of $$. Would have given 5 stars if not for the lack of communication between Artforma, their shipping service, and myself. Again, mirror arrived and functions perfectly. I will be recommending to everyone.
17 January 2024
Unprompted review
The $2000 mirror I ordered arrived with…
The $2000 mirror I ordered arrived with a chip in the corner. ArtForma replaced mirror without any problems
28 December 2023
No Instructions and NOT intuitive
My delivery came without any instructions or a manual. I looked online and it is not very clear how to find the manual there either. The product is not very intuitive and there should be a lot more guidance other than just a mirror and mounting kit.
19 December 2023
Reply from Artforma
Dear Thomas,
We apologize for any inconvenience you may have encountered during the mirror configuration. We would like to emphasize that all necessary instructions are available on our website and are also sent along with the mirror in the form of a black paper booklet.
In order for us to provide more detailed assistance with the configuration and address any issues, please send additional information to our email address. We would appreciate any details that could help us better understand the situation and offer comprehensive assistance.
Once again, we apologize for any inconvenience and look forward to your response.
Best regards,
ARTFORMA TEAM
Mirror build
A phone call to double ck mirror & what to expect. The mounting of the mirror is horrible. The material provided did not work. Make a track system.
28 November 2023
Reply from Artforma
Hello Juan,
We apologize for any disappointment you've experienced regarding the LED strip and the mounting method of the mirror. We value your feedback, but we would like to mention that we haven't received any such report via email, and we lack specific details to assist in resolving the issue.
To better understand your concerns and provide a suitable solution, we kindly request you to contact us directly. Your satisfaction is our priority, and we are committed to addressing your concerns promptly.
Thank you for reaching out, and we look forward to the opportunity to assist you.
Best regards,
ARTFORMA TEAM
Ordering mirror was very easy
Ordering mirror was very easy. Shipping was fast and arrived in perfect condition.
13 December 2023
Beautiful back lit battery operated…
Beautiful back lit battery operated mirror. Looks great in our ensuite. Delivery was on time and the mirror was very safely packaged. Delighted with mirror and service we received.
14 December 2023
Unprompted review
I hope the product is better than the customer service
I ordered my mirrors over a month ago and they have been at a dhl station since December 28th.
Artforma customer service is awful, I hope the product makes me feel better about this purchase.
9 December 2023
Brilliant product
Brilliant product, brilliant service, brilliant delivery, constant updates and arrived before stated
20 December 2023
Unprompted review
NOT BUYING!!!
NOT BUYING!!!. I ordered 3 mirrors, of which 2 have arrived broken: one of them completely broken (when we opened it to hang it it was completely broken); We managed to hang the other mirror but when we removed the protective plastic from the first corner, a piece of glass fell out, impossible to see previously. I have complained to them and they tell me that since the stickers on the hangers are broken, they will not refund my money. More than €1000 thrown away.
Update 2024/01/02. Thank you for your update. I hope that all people read this and act in consecuence. If you don't have any insurance for your delivery partners, you need to check your business asap. If "your rules (like you said to me in youor emails)" are those, I don't think that you have any credibility. You'll have notice soon from other ways.
UPDATE 2024/03/07: After 3 months of dispute with ArtForma, and with intervention of my bank, finally I got my money back.
28 December 2023
Unprompted review
Reply from Artforma
Dear Francisco,
Thank you for bringing this matter to our attention, and I appreciate your feedback. After a thorough review, it appears that despite our clear instructions on the mirror tag and in the provided manual, the mirror was hung on the wall in a damaged state.
In such cases, it becomes challenging for us to determine whether the damage occurred during the hanging process. Unfortunately, we are unable to process a claim in this situation, as we do not have the means to verify when the damage occurred.
It's worth noting that this information is explicitly presented on the back of the mirror, on the hangers, and requires removal of the sticker with this information to hang the mirror.
If there are further details you would like to share or if there's anything we can do to assist you, please feel free to let us know.
Thank you for your understanding.
Best regards,
ARTFORMA TEAM
THE mirror for the modern bath!
Mirror is a great modern addition. Hanging should be straight forward for most. The two provided pairs of bolts for hanging just didn’t work for my setup. The wife loves her new mirror and accessories.
1 February 2024
Reply from Artforma
Dear Christopher,
I sincerely apologize for the delay in delivering your mirror. The holiday season and increased order volumes did lead to production delays as well as challenges within the transportation company. We take full responsibility for any inconvenience this may have caused.
Rest assured, we are actively addressing the situation and have reached out to you via email with a resolution. Your satisfaction is of utmost importance to us, and we are committed to ensuring a positive outcome.
Thank you for your understanding and patience during this time. If you have any further concerns or questions, please feel free to let us know.
Best regards,
ARTFORMA TEAM
Gorgeous and well-made product!
Gorgeous and well made product! I was a bit nervous living in the USA that they would arrive intact but they were incredibly well packaged and safe. We are very pleased with our mirrors!!
15 October 2023
Biblically hopeless - so many fails…..
So I purchased a very large high-end mirror with make up inset and a Samsung tablet in it that cost approximately £1,500 it’s been installed for two years. A couple of days ago. there was a fast flashing of the LED that you press to light the mirror and it wouldn’t light, I sent the symptoms to the company and they said that the mirror had failed and that I would have to buy a new one and I said okay what will I need to pay for the new one, and they said we will give you a 15% discount Later that day I got an electrician to power cycle the mirror and it started working perfectly so my issues are:
1. Not standing by an early life failure in a high end mirror
2. Offering a pathetic 15% for an early life failure
3. Incorrect diagnosis of the issue
I will never buy from them again.
7 November 2023
Reply from Artforma
Dear Adam,
Thank you for bringing your concerns to our attention, and I apologize for the issues you've encountered with your recent purchase.
Upon reviewing your case, it seems there might have been a miscommunication, and I deeply regret any confusion. I appreciate your feedback on the early malfunction of the mirror and the discount offered.
I would like to investigate this matter further to ensure a fair resolution. Could you please provide additional details such as your order number and the name under which the purchase was made? This information will assist us in addressing your concerns more effectively.
Thank you for your understanding.
ARTFORMA TEAM
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