Artemest provides great customer service I ordered a coat stand and I was provided An update when it was ready to ship with Photos. Product arrived pretty fast And it arrived in excellent conditi... See more
Company replied
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I spent over $11,000 on a chandelier at Artemest and the experience exposed a serious gap between brand image and reality. Communication was the first failure. I asked time-sensitive question... See more
Artemest not only has the most incredible, beautiful, high design and esteemed quality products... also their customer service is exceptional. I will be a loyal customer for a very long time and look... See more
Company replied
They followed up with me for all my questions and helped me customize my chandelier. The first chandelier came damaged from shipping, their customer service was great and they sent me a new chandelier... See more
Company replied
Company details
Information provided by various external sources
Artemest is the online destination for luxury Italian furniture and home décor. Get interior design ideas and shop unique collections from fine artisans.
Contact info
Via Savona 97, 20144, Milano, Italy
- +39 0236634040
- concierge@artemest.com
- artemest.com
4.4
Excellent
604 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ARTEMEST
Hi Angela,
Thank you for your feedback.
We are so glad to hear that you are satisfied with your purchase. We hope that you will enjoy the beautiful plates for the years to come.
We look forward to assisting with your next orders.
Best,
Artemest Concierge Team
concierge@artemest.com
Beautiful items and top class customer service
We received two absolutely beautiful presents from Artemest for our silver wedding anniversary- a gorgeous decanter and a fabulous ice bucket. Both will be treasured! Really 5 star customer service too.
10 October 2023
Unprompted review
Reply from ARTEMEST
Dear Clare,
Thank you for your wonderful feedback and we apologize for the late reply! We’re thrilled to hear that you received beautiful gifts for your silver wedding anniversary and that our customer service met your expectations. It means a lot to us that these items will be treasured.
We look forward to serving you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
A beautiful umbrella experience.
The beautiful umbrella I chose and purchased for my Mom. Was delivered, safely and on time.
The umbrella is beautiful and practical.
The colors and style are impeccable.
She really likes it and is already getting compliments all over Massachusetts.
Thanks
4 October 2023
Reply from ARTEMEST
Hi Stephen,
Thank you for your review.
We are very glad to hear that your mom is satisfied with the beautiful umbrella you have purchased. We will certainly share your feedback with our master artisans, as they always work passionately in order to provide our customers with the finest and highest quality pieces.
We look forward to assisting you with your future orders.
Best,
Artemest Concierge Team
concierge@artemest.com
Liqueur glasses
The glasses are absolutely stunning. They came within 3 weeks and even the box they came in looks beautiful. I couldn’t be happier. I can’t wait to give these to my friend as her wedding gift. I know she’s going to love them.
26 September 2023
Reply from ARTEMEST
Dear Caroline,
Thank you for your fantastic feedback and we apologize for the late reply! We’re delighted to hear that you find the liqueur glasses stunning and that you were pleased with the packaging. It’s wonderful that you’re gifting them to your friend for her wedding; we’re sure she’ll love them!
If you need anything else, please don’t hesitate to reach out.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Reply from ARTEMEST
Dear Jing,
Thank you for your brief yet impactful feedback and we apologize for the late reply!! We’re thrilled to hear that you had a top service experience and appreciate your recommendation. We look forward to serving you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Item was not close to what was…
Item was not close to what was advertised on FB.
When speakinig to Artemest U.S. a woman named Bisseria stated that I could not have possibly purchased glasses on FB as they do not sell on Facebook. I stated wanted to return the glasses as they are not the color as advertised and she rudely insisted that I go to "Whom ever I purchased them from again insisting they do not sell on Amazon.
Also, she went on to say they do not even sell glass at Artemest U.S. in there store in N.Y. when it was the U.S. store in N.Y. that charged my credit card. I further was told by Italy that I should take a photo of them as if they didn't have the glasses that they shipped to me and hold them up to their own photo on their website!
I have had to file a fraud claim with CHASE Bank to dispute the charge. They also had me stay late for a FedEx pickup that NEVER came! I have documentation for everything that I have stated here!
18 September 2023
Reply from ARTEMEST
Hi Ivan,
Thank you for your feedback.
We deeply value our customers' opinions as they help us improve constantly and their happiness and satisfaction are truly treasured here at Artemest.
We have reached out to you via email to further investigate the matter and schedule a phone call with you. We have also arranged the pick-up of the chalices and issued a full refund.
We are really sorry to hear that your purchase did not meet your expectations and that your experience with us was not what you expected, but we are confident that we have done what was requested to rectify the situation.
In the meantime, we remain at your complete disposal in case you need further assistance.
Best,
Artemest Concierge Team
concierge@artemest.com
Excellent communication on custom…
Excellent communication on custom order; delivery as expected !
22 September 2023
Reply from ARTEMEST
Hi Norman,
Thank you for appreciating our dedication and care.
We are glad to hear that you have enjoyed our shopping experience and that the order process went smoothly in all its aspects.
Looking forward to hearing from you soon,
Artemest Concierge Team
concierge@artemest.com
Reply from ARTEMEST
Dear Gregg,
Thank you for your feedback, and we apologize for the late reply! We’re glad to hear that you found our service professional and efficient. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Beautiful Light fixture!
Our light fixture was exactly as expected/represented. The quality is excellent. The shipping costs were very reasonable. And the responsiveness of all communications was timely and professional.
3 August 2023
Reply from ARTEMEST
Dear Lisa,
Thank you for your wonderful feedback, and we apologize for the late reply! We’re thrilled to hear that your light fixture met your expectations and that you found the quality excellent.
It’s great to know that you were satisfied with the shipping costs and the responsiveness of our communications. We appreciate your support and look forward to serving you again!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
A remarkably well-curated store
A remarkably well-curated store. Excellent shipping and customer service.
13 September 2023
Reply from ARTEMEST
Hi Lily,
Thank you for your review.
We are so glad to hear that you are satisfied with your purchase and our services. We hope that you will enjoy your beautiful piece for the years to come.
We look forward to assisting with your next orders.
Best,
Artemest Concierge Team
concierge@artemest.com
Good CS Team
Their post-sales customer service team is good, I had some concerns about an upcoming product delivery, and they sent me a photo overnight of the product before it was shipped just to ease my concerns. Return policy could be a bit simplified and automated, as feedback.
9 September 2023
Unprompted review
Reply from ARTEMEST
Dear Fyodor,
We are very sorry to hear that the piece you have received did not match your expectations but we absolutely welcome your valuable feedback, as it helps us improve.
As our customers' satisfaction is crucial to us, we will reach out via email to provide you with additional instructions on how to proceed with the return.
Best,
Artemest Concierge Team
concierge@artemest.com
One of a Kind
The ceramic dinnerware sets are customizable, making them one of a kind; I would not have been able to find such a set in a mass retail store. The concierge was also good in maintaining timely contact.
2 September 2023
Unprompted review
Reply from ARTEMEST
Dear Brittanie,
Thank you for your wonderful feedback, and we apologize for the late reply! We’re thrilled to hear that you appreciate the unique, customizable ceramic dinnerware sets and that our concierge provided timely communication. Your satisfaction is important to us, and we look forward to assisting you again in the future!
Artemest Concierge Team
concierge@artemest.com
excellent service
22 August 2023
Unprompted review
Reply from ARTEMEST
Dear VG,
Thank you for your feedback! We’re glad to hear that you experienced excellent service. Your satisfaction is our priority, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Awesome product.Fast delivery.
9 August 2023
Reply from ARTEMEST
Dear Zulhelmi,
Thank you for your feedback! We’re pleased to hear that you found the product awesome and that the delivery was fast.
We appreciate your support and look forward to serving you again soon!
Warm regards
Artemest Concierge Team
concierge@artemest.com
Access to world class craftsmanship at…
Access to world class craftsmanship at a fair price delivered in good time.
20 August 2023
Reply from ARTEMEST
Dear Marc Jones,
Thank you for your wonderful feedback!
We’re delighted to hear that you appreciate our access to world-class craftsmanship at a fair price, and that your order was delivered promptly. Your satisfaction means a lot to us, and we look forward to serving you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Reply from ARTEMEST
Dear Max,
Thank you for your fantastic feedback and we apologize for the late reply!! We’re pleased to hear that you experienced excellent service and received a premium quality product with fast delivery. Your satisfaction is our top priority, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
A superbly responsive service..,
A superbly responsive service that is promptly communicative and supportive throughout the purchase and delivery process. A resounding recommendation.
17 August 2023
Reply from ARTEMEST
Dear Robert,
Thank you for your wonderful feedback and we apologize for the late reply! We’re delighted to hear that you found our service superbly responsive and supportive throughout your purchase and delivery process.
Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Very responsive and fair
10 August 2023
Reply from ARTEMEST
Dear Linda,
Thank you for your feedback! We’re glad to hear that you found our service very responsive and fair. Your satisfaction is important to us, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
I love the plates
I love the plates! Absolutely fantastic and the packing, everything was safely and beautifully wrapped.
4 August 2023
Reply from ARTEMEST
Dear Elaine,
Thank you for your wonderful feedback, and we apologize for the late reply! We’re thrilled to hear that you love the plates and that everything arrived safely and beautifully wrapped. Your satisfaction means a lot to us, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Saw what I wanted
Saw what I wanted. Ordered it. Received it in timely manner. Love the plate. So, all great.
10 August 2023
Reply from ARTEMEST
Dear Christine,
Thank you for your great feedback, and we apologize for the late reply! We’re delighted to hear that you found what you wanted, that your order arrived in a timely manner, and that you love the plate. Your satisfaction is our priority, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
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