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Artcise Reviews 14

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TrustScore 4 out of 5

4.1

Photography Service
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Company details

  1. Photography Service

Written by the company

ARTCISE brand photographic equipment was founded in 2016, a collaboration between a senior mechanical engineer and a professional photographer.Each product is meticulously designed to embody the art of excellence, striving for ultimate precision in every detail. The company's commitment to stability, reliability and operational feel ensures that each piece of equipment not only meets but exceeds the expectations of photographers worldwide.

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4.1

Great

TrustScore 4 out of 5

14 reviews

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Rated 5 out of 5 stars

Great tripod at an amazing price

I had some missing parts to my order, basically the box had been labelled wrong. As for the product itself it is very well made and I am very pleased with it. They only suggestion I have is to add a bubble level to the levelling bowl. Not normally an issues as tripod heads usually have there own but I do have a gimble head with no bubble. I have simply added my own to that head but it's just a suggestion.

The issues I had previously were with an agent selling on Artcise's behalf. After dealing with them direct the missing parts were sorted very quickly and the customer service has been fantastic.

6 December 2024
Unprompted review
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Reply from Artcise

We sincerely apologize for the inconvenience you've experienced with your order and the lack of communication regarding the missing items. We completely understand your frustration, and we deeply regret that this situation has caused you so much trouble.

Please know that our customer service team is committed to providing prompt and effective support. If you’ve purchased our product through another platform like Temu, and you've had trouble contacting customer service, we encourage you to reach out directly to us through our official website’s customer service email. We guarantee that we will respond within 24 hours and address any issues promptly.

We understand that the experience you’ve had has been far from satisfactory, and we truly value your feedback. If you need further assistance or have any other concerns, we are here to help.

Once again, we apologize for the inconvenience caused, and we appreciate your understanding.

Rated 3 out of 5 stars

Communication Lacked

Would have liked to have more engagement with customer service. I emailed a couple different email addresses and heard nothing back. Turnaround time was exactly like the shipping policy stated. Other than the communication, it was a great experience.

8 December 2024
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Reply from Artcise

We sincerely apologize for the inconvenience and the lack of timely communication. Your feedback is incredibly valuable to us, and we are committed to improving our customer service.

For future inquiries, you can reach us directly through our online chat on our official website: https://artciseglobal.com/, or by using our customer support email listed on the site: support@artciseglobal.com. We ensure a response within 24 hours.

Thank you for bringing this to our attention, and we're glad to hear that the rest of your experience was positive!

Rated 4 out of 5 stars

First Tripod

Product line of tripods is not overly large or confusing, it made it easier to shop. Nice that I didn't feel like I was comprimising features versus price. First purchase of tripod and head, hope testing goes well.

20 November 2024
Rated 5 out of 5 stars

Easy to carry

This tripod is amazing! It's super sturdy but folds down really small, making it really easy to take with me on hikes.

3 October 2024

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