I placed my order mid July with an expected delivery date at the end of August. Around the time my item was due to be dispatched I tried to contact the seller to see if there was an updated delivery d... See more
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This order took extremely long to come. I ordered on July 13th, and was told it was meant to come between 17th August to 23rd August. When those days come, I had not heard any update on that day or th... See more
I ordered here last year Sept. 2025 but never came. I tried to reach out many times through email but no response, no action from the site who's letting this seller do they're scamming. And now you da... See more
I ordered a custom hoodie almost two months ago and have not received any sort of updates whatsoever. I have sent multiple emails and direct messages on Instagram and have not gotten any responses. I... See more
Company details
Written by the company
At ArtByZakia, we specialise in creating personalised jewellery, clothing, and gifts designed to help you proudly represent your unique culture. We offer a diverse selection of custom pieces, crafted with love and care, to celebrate your identity and heritage. Our products are personalised in a variety of South Asian languages, ensuring that each item is meaningful, culturally accurate, and tailored to you. Our best-selling languages for personalisation include Punjabi, Tamil, Urdu, Arabic, Bangla, Malayalam, Telugu, Gujarati, Hindi, and many more. We take great pride in ensuring that every translation is precise and culturally appropriate, so you can wear or gift something that truly represents who you are. We offer a wide range of personalised jewellery for men and women, from classic name necklaces to bespoke jewellery pieces. Our jewellery is crafted from durable stainless steel, with 18ct gold plating that is tarnish, rust-free, and waterproof, ensuring long-lasting quality that you can enjoy every day. In addition to our jewellery, we offer custom clothing, such as personalised hoodies, to complete your unique style. Our dedicated team of South Asian women ensures that each item is crafted with cultural sensitivity and accuracy, so you can trust that your personalised piece will always reflect your values. Explore our collection today and experience the perfect fusion of style, culture, and craftsmanship at ArtByZakia.
Contact info
United Kingdom
- hello@artbyzakia.com
- artbyzakia.com
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Hasn’t replied to negative reviews
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I didn’t reserve my order yet and they…
I didn’t reserve my order yet and they didn’t answer my message I want to cancel my order I told them but they didn’t respond until now so I have a bad experience with them
Excellent service
Excellent service. Great quality of items. Received as stated in post. Lots of lovely comments given when I wore the earrings.
I still haven’t received my items
I still haven’t received my items. And there Customer service is bad I’ve sent them an email no reply.
I got this for my husband and he loved…
I got this for my husband and he loved it !! Quick delivery and production time . Honestly i would buy again from you love it and it means a lot to him he wears it all the time :) Thank you !
Item still not delivered
Item still not delivered. No response to messages. Pathetic service. An update would be useful.
This is the worst shop ever i orderd…
This is the worst shop ever i orderd from them becasue always try to support small businesses, i have order 2 item from them on 27 june and since then i haven't received my order and they r not replying back i have send them msgs through insta and email now i also understand they r a small business and they can be busy but its been over a month now i am just asking for an update on the order on the website it keeps saying it waiting for fulfilment this is my first time ever complaining about any company ever i have dealt with delays in past from other comapnies but they also gave updates
I ordered my item about a month ago
I ordered my item about a month ago. 1 week ago I was informed that the item has reached my country. It is now over a week and I have not received any updates on the whereabouts of my item.
Terrible experience with this business!
Im not the type of person to ever write reviews, I'll gladly support small businesses but I saw this page on Instagram and they got my order completely wrong and didn't even spell it right, the website says they're not responsible for spelling errors as names and be written in so many ways im a person who can read and write Arabic and the spelling wasn't even right! I wrote 4 emails regarding this issue I didn't even get a reply, the quality is trash too.
Very bad customer service and products
Very bad customer service and products. I bought the gold plated Arabic letter earrings and after wearing them my ears got irritated and I realised the gold plating had come off and the silver was causing the reaction I emailed the company and received no reply, I thought they may be busy and to give them time, after a couple of weeks still no reply I then sent them a DM on instagram but unfortunately haven’t heard back. I would like to return my items for a refund and would not be buying from this company again! Not only are the products bad but the customer service is non existent!
I ordered a personalised tutu for my…
I ordered a personalised tutu for my baby’s first Eid and awaited for 2 weeks and the order never arrived, tried to get in touch with the merchant but didn’t get no reply,I received my refund but no reply whatsoever not even an apology.
i ordered something on june 25 and it’s…
i ordered something on june 25 and it’s been almost a month and no response back from them. never buying from them again and i spent $81 on that order
so perfect
so perfect, down to the smallest detail .. just as I wanted it! i will always buy from you xxx
A very special product but customer service not upto scratch
A very special product, yet customer service is a bit poor. - you can almost expect to never get a response on instagram, which is a bit sad really as the products are wonderful.
A scam company
I ordered a personalised shirt around a month ago and heard nothing since. Sent countless messages and emails and nothing. The company is a scam.
Pretty hidden photo necklace
Loved it, would suggest everyone to read the description before ordering the hidden photo necklace as I did a mistake by not reading it and got disappointed because of the long delivery time. Mine took one month to arrive and it’s really pretty, worth the money. Definitely recommend the item but customer service could be a lot better.
Fraud
I ordered on the 15th of June and paid for fast delivery but I still haven’t received my order. I emailed and sent messages on Instagram but received no response. This is very unprofessional and borderline fraud as I haven’t received a refund.
No one is replying on emails after I…
No one is replying on emails after I paid before you pay they be good with you after you do they disappear and also late receiving
the necklace are beautiful
No response from seller even when Ive…
No response from seller even when Ive tried contacting and still havnt recieved my necklaces.
I got a apron for my dad
I got a apron for my dad as he's a head chef and has been looking for one for a few weeks I cam across Artbyzakia on tiktok and honestly I can't be more thankful my dad loves it and the quality of the apron is so lush .... thank you so much you've made my dad a very happy man xxxx
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