Service tech was very knowledgeable and did a great job, I thought the module I purchase Was very expensive. I also called the office this week and left a message for Service manager to call me abou... See more
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Their team installed a big unit at my house. Very prompt, acknowledgeable, trusted they worked through a terrible thunderstorms which we all got on my porch and inside, Jovan and Carson did a fantas... See more
Company replied
The service and the technician were great
Company replied
The service rep. Jesus wasn't bad though he didn't find the leak in my HVAC system. The really bad part was the prices they quoted for repairing what they found. The quote was $276 including tax for... See more
Company details
Written by the company
Stay comfortable year-round with expert HVAC services from ARS / Rescue Rooter in Wilmington NC. We specialize in air conditioning repair, furnace installation, heat pump service, and ductwork maintenance. Our skilled technicians are available 24/7, delivering efficient and affordable heating and cooling solutions tailored to your home. With years of experience servicing top brands, we help you maintain or upgrade your system for lasting comfort and energy savings. Whether you need routine maintenance or a full system replacement, trust ARS / Rescue Rooter to keep your HVAC running strong. Contact us today to schedule your no-cost system analysis and experience reliable comfort all year long.
Contact info
200 N. Green Meadows Dr, Ste A, 28405, Wilmington, NC, United States
- 910-338-9225
4.0
Great
6 reviews
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Very satisfied customer
Their team installed a big unit at my house. Very prompt, acknowledgeable, trusted they worked through a terrible thunderstorms which we all got on my porch and inside, Jovan and Carson did a fantastic job with their insulation and installing very respectful boys. I would definitely recommend them to anyone. ARS so far is awesome! Thank you guys again and very good job. Faye
20 August 2026
Unprompted review
Reply from ARS/Rescue Rooter - Wilmington
Thank you so much for your review! We appreciate your business.
Reply from ARS/Rescue Rooter - Wilmington
Thank you so much for your review! We appreciate your business.
Reply from ARS/Rescue Rooter - Wilmington
Thank you so much for your review! We appreciate your business.
Service tech was very knowledgeable and…
Service tech was very knowledgeable and did a great job, I thought the module I purchase Was very expensive. I also called the office this week and left a message for Service manager to call me about a potential issue with my drain line in my attic from the air handler and he never called me back. I’m trying to save a service call if possible.
14 August 2026
Reply from ARS/Rescue Rooter - Wilmington
We appreciate your business! Thank you for your review. If you are still in need of assistance, please reach out to us at customercaremail@ars.com.
Tech was on time and proficient
Tech was on time and proficient. Knew what needed to be done.
10 August 2026
Reply from ARS/Rescue Rooter - Wilmington
Thank you so much for your review! We appreciate your business.
The service rep
The service rep. Jesus wasn't bad though he didn't find the leak in my HVAC system. The really bad part was the prices they quoted for repairing what they found. The quote was $276 including tax for 410A Refrigerant per pound and I would need over 4 pounds according to Jesus's spoken estimate. They also wanted $345 for a capacitor.
I got a second opinion from Airworxks Mechanical. They found the leak (the inline refrigerant filter) and I had them repair the system. They charged $85 a pound for the 410A Refrigerant. That's a deference of $191 per pound. They also noted he system needed 4 lbs on their estimate but ended up having to use more but didn't charge for the overage above the estimate. Jesus recommended a new system and and ARS salesman came out that day. The quote for a Carrier comfort A2L 2 ton 16 seer2 system was $13,524.70 which included a $5,796.30 discount.
6 April 2026
Unprompted review
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