I got an air scrubber installed at the time I bought my new HVAC unit, 3 years ago, last year the ARS TECH came for the yearly tune up and told me the bulb was out, I paid $350.00 to have it replaced... See more
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Your technician, Tae, was courteous, competent and quick. I appreciated his work.
Company replied
Came out explain the service to be done. Started the same day. Finished in three days.
Company replied
They worked with us. The service was really quick. They were ahead of time on what they did very very nice people.
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Company details
Written by the company
ARS / Rescue Rooter offers trusted HVAC and plumbing services to keep your home comfortable year-round. Whether you need AC repair, furnace installation, or emergency plumbing, our skilled technicians are ready to help 7 days a week, proudly serving in Houston TX homes and businesses with reliable expertise and transparent communication. As part of a nationwide network, we bring decades of experience, top-tier training, and a commitment to your comfort. Contact us today and see why customers trust ARS / Rescue Rooter for professional, courteous service done right the first time.
Contact info
10515 Okanella St, Ste 100, 77041, Houston, TX, United States
- 713-357-0876
3.7
Average
11 reviews
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We had an HAVAC unit installed by them…
We had an HAVAC unit installed by them for $18,000 this includes a $7000 discount which means the unit originally was $25,000and they put the PLENUM on the unit, which is part of the unit it had holes in it & the water came through the ceiling and all down the wall leaving puddles of water on my floor at the end of my stairs. So they came out and put in a bunch of fans to help dry the wall to prevent mold and get this, when they replaced the PLENUN they replaced it with holes in it too one more time isn't that awesome??? What a clown show this company. They installed a defective product and they came out to fix it and installed another defective product. WTF? They're gonna have a bunch of money for repainting and mold and everything else they screwed up what the hell has happened to this company?
👏
2 September 2026
Unprompted review
Reply from ARS/Rescue Rooter - Houston
Thanks for your review and we apologize that your expectations were not met with our visit. If you are still in need of any assistance, please contact us at: wecare@ars.com.
Reply from ARS/Rescue Rooter - Houston
Thank you so much for your review!
I had a new complete HVAC unit…
I had a new complete HVAC unit installed in my home in early June. I was out of the country and another family member was home to approve and observe the installation on my behalf. I returned home the next week and had questions on the installation. I contacted ARS on 6/18/26 to review the installation with someone. Today is 8/19/26 and despite multiple calls to ARS customer service this review of the work that was done has yet to occur.
14 August 2026
Reply from ARS/Rescue Rooter - Houston
We appreciate your business, thank you for leaving your review. We apologize that the experience did not meet your expectations. If you are still in need of any assistance related to your visit, please reach out to us at wecare@ars.com.
Poor customer service.
I got an air scrubber installed at the time I bought my new HVAC unit, 3 years ago, last year the ARS TECH came for the yearly tune up and told me the bulb was out, I paid $350.00 to have it replaced but I noticed that air scrubber was not working, a few weeks ago another tech came for a tune up and told me everything was working fine including the air scrubber, I have an ELITE PRO SERVICE MEMBERSHIP WITH ARS, I got another company to take a look and I was informed that the AIR SCRUBBER was not working.
I have made many calls to ARS and I am always told that a manager will call me back but they never do.
20 July 2026
Unprompted review
Reply from ARS/Rescue Rooter - Houston
Thank you for sharing your experience, and we apologize for not meeting your expectations with our recent service. Could you please send us a DM with the best contact number for someone to follow up? If unable to send here, our messaging is also open on Facebook and Instagram.
They worked with us
They worked with us. The service was really quick. They were ahead of time on what they did very very nice people.
13 July 2026
Reply from ARS/Rescue Rooter - Houston
Thank you for sharing your experience! We're happy to hear that our team made your visit a positive one.
Tae - Good Work
Your technician, Tae, was courteous, competent and quick. I appreciated his work.
10 July 2026
Reply from ARS/Rescue Rooter - Houston
Thank you for sharing your experience! We're glad you had a great experience with our team and we appreciate your business.
Reply from ARS/Rescue Rooter - Houston
Thank you for sharing your experience! We're glad you had a great experience with our team and we appreciate your business.
Installed NEW HVAC system in April 1st…
Installed NEW HVAC system in April 1st 2026. June broke down went 4 days with no air. fixed it and 2 weeks later it broke down AGAIN same part waited 7 days to be fixed!! Have not done what was promised when I bought the unit!!! And are still refusing to do it!!! Would not use again!!!
1 April 2026
Unprompted review
Reply from ARS/Rescue Rooter - Houston
Thanks for your review and we apologize that your expectations were not met with our visit. If you are still in need of any assistance, please contact us at: wecare@ars.com.
Came out explain the service to be…
Came out explain the service to be done. Started the same day. Finished in three days.
13 June 2026
Reply from ARS/Rescue Rooter - Houston
Thank you for sharing your experience! We're pleased your service visit went smoothly.
Reply from ARS/Rescue Rooter - Houston
Thank you for sharing your experience! We're pleased your service visit went smoothly.
Reply from ARS/Rescue Rooter - Houston
Thank you for sharing your experience! We appreciate your recognition of our team's customer service.
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