Arrow Motor Company Reviews 

209
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Outstanding Customer Service. I cannot recommend Arrow Motors highly enough. From the moment I arrived, the team was friendly, professional, and genuinely committed to helping. They took the time... See more

Rated 5 out of 5 stars

Choosing and buying a second hand car could be a stressful experience. However, our experience over the past couple of days has been a totally positive, reassuring, stress free and very professional... See more

Company replied

Rated 5 out of 5 stars

Was greeted by Mathew and kyle when I first visited Arrow motors and they were very welcoming. Left me to look around the car without bothering me and when I asked anything they were there to answer a... See more

Company replied

Rated 5 out of 5 stars

I recently bought my car from Arrow Motor Company thornaby branch and I couldn’t be happier with the experience. The team was friendly, professional, and made the whole process easy from start to... See more

Company replied

Company details

  1. Used Car Dealer

Written by the company

Arrow Motor Company is owned and managed by Ryan Trevelyan. I have worked for multiple different brands, selling both volume and prestige vehicles, as well as brand new and used vehicles. I decided I would use my extensive knowledge and vast experience, that I have obtained throughout my distinguished career, to set up my own car sales company. With my main focus being; to continue to deliver a fantastic customer experience, that all of my previous customers have already had the pleasure of experiencing. Here at Arrow Motor Company, we place great emphasis on putting our customers first. Whether it’s a new or a used car, we can source our customers their perfect next vehicle. Our inside knowledge of the profit margins that dealers have across new cars, mean that we are perfectly placed to negotiate the best possible price on a brand new car for you. We also stock a wide range of used vehicles, to suit many different requirements and budgets, all of which are very competitively priced. When it comes to buying cars for our stock, we are very particular about finding the right cars. We personally make sure that we only stock vehicles which adhere to our very high standards in relation to; Age, Mileage, Specification, History and Condition. All of our cars are hand selected, independently health checked and are fully HPI clear. We think that buying your next car shouldn’t be a difficult process, which is why we make buying a car as easy and as hassle free as possible. If required, we can provide our customers with some fantastic finance options. Through our wide panel of lenders, we can offer our customers a range of different finance options, with every customer getting a personalised quotation, regardless of their credit score and credit history. We are confident that we can get almost anyone accepted on finance with one of our many lenders, even if they have a poor credit score. Every car we sell comes with a minimum of 3 months warranty, a number of our vehicles actually come with the balance of their original manufacturers warranty. We also offer our customers the option of an extended warranty, for a small additional cost, as we know that the majority of our customers can see great value in worry-free motoring. We take pride in our fantastic reputation, but don’t just take our word for it, we would urge everyone to read our reviews on the testimonial page of our website. All of which have been left by customers who have previously bought a car from ourselves. Why not get in touch with us today and see how we can help you purchase your next car?


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

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4.8

All reviews

(209)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

10/10

Absolutely perfect. Went in to view a car and had everything sorted and low interest finance in place in a matter of minutes. The few minor issues on the cars past MOT were all sorted very quickly ready for me to pick my car up.

Can’t fault them at all, staff were welcoming and polite and had no issues when dealing with any issues or questions I had both before and after collecting the car.

10/10

16 October 2021
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Hi Callum, thank you for leaving us this fantastic review. We are pleased you enjoyed every part of the buying experience from ourselves. If you need anything at all, please just let us know.

Rated 5 out of 5 stars

10 out of 10

I couldn't recommend Ryan and Arrow Motor Company enough, I travelled nearly 3hrs each way to purchase my car and it was worth it, Ryan done everything in his power to get me the best deal possible and made the whole experience clear and simple, I will definitely be in contact when I'm looking for my next car.

11 October 2021
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Hi Dave, thank you for your excellent 5* review! I'm glad after travelling such a distance you enjoyed your experience and had a nice journey home. We pride ourselves on our customer service, and I am glad this came through, with your purchase. Enjoy your new car!

Rated 5 out of 5 stars

I have recently bought a car from Arrow…

I have recently bought a car from Arrow Motor Company. Ryan was very helpful in his dealing and made it a pleasing experience.

25 September 2021
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thank you for leaving us a review. We are so glad that you are happy with your new car and the service that you received from us. We look forward to welcoming you back to Arrow Motor Company in the future, when you decide its time for another new car!

Rated 5 out of 5 stars

The easiest car purchase I've done.

Just recently purchased a mini coupe from Ryan at Arrow motor company. I travelled down from the north east to view the vehicle. Perfect condition and excellent service level offered on it. Drove the vehicle away 3 days later. The easiest car purchase I've done. Love the car and have absolutely no gripes about dealing with Ryan again in the future.

4 August 2021
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thank you for leaving us a review. We are so glad that you are happy with your new car and the service that you received from us. We look forward to welcoming you back to Arrow Motor Company in the future, when you decide its time for another new car!

Rated 5 out of 5 stars

Great car buying experience!

I can honestly say the whole experience of buying my BMW 1 series was fantastic! Ryan was very helpful and knowledgeable. He seemed to genuinely care about offering great customer service and went above and beyond to provide it. I did not feel pressured to rush my decision in any way, which is very important. The car is also in great condition- lovely to drive and no issues. Would highly recommend and will certainly be going there first for my next car. Well done and keep up the great service !!

4 August 2021
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thank you for taking the time to leave us this 5 star review! We are delighted that you're happy with your new car, enjoy it.

Rated 5 out of 5 stars

Purchased an Audi TT from Ryan

Purchased an Audi TT from Ryan, this was a very pleasant experience from the beginning. Ryan made it easy, kept in contact with us throughout and kept us fully informed, he also backed this up with very good after sales service. Would recommend that anybody would also have a great experience buying a car from a real gentleman.

29 July 2021
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Hi Janice, thank you for leaving us a 5 star review. It's fantastic that you enjoyed your buying experience, we really enjoyed selling you the car. Enjoy it!

Rated 5 out of 5 stars

Great service

Great service. Very helpful and I would highly recommend. First time buying a car from them and they made it simple straightforward and no fuss. Just what you need from a company. Also received a follow up call with help and an offer to assist in setting up Bluetooth and other issues. They didn’t have to do that and it’s little things like that that make all the difference.

27 July 2021
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thank you for taking the time to leave us this lovely review. We really appreciated you putting your trust in us and travelling such a distance for your new car. We know you will enjoy it, and look forward to dealing again in the future.

Rated 5 out of 5 stars

Buy your car from here ! OUTSTANDING SERVICE!

Bought my car at the weekend the service given by the company was outstanding. Ryan was very knowledgeable and is the first honest car salesman we have ever had the pleasure of dealing with. The experience was a pleasure from start to finish (from the initial call to the dealership to completing the purchase). The whole experience was a delight and we couldn't be happier with the car. The no pushy attitude was a refreshing change everything was explained thoroughly. I’d highly recommend this garage for its professionalism and outstanding service.
Thank you so much and would definitely use you again !

14 July 2021
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thank you for leaving us such a fantastic review! We are delighted that you enjoyed your experience and that you would recommend us. If you need anything at all in the future, please just let us know.

Rated 5 out of 5 stars

Jaguar XF R Sportbrake

I am not normally the type of person to write reviews but i truly believe Arrow deserve my time. I have lost track of the number of cars i have purchased over the years but Arrow blows the socks off all of the garages i have previously dealt with.
Ryan stayed late to meet us because of our work commitments, no pressure, friendly and very knowledgeable. Superb stock of vehicles all presented immaculately and priced sensibly.
I recommend anyone to give Ryan a call, you will not be disappointed. Guaranteed.
Craig & Hazel
ps..the car is awesome.

1 July 2021
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Hi Craig & Hazel, we appreciate you taking the time to leave us this review. We really do everything we can to go above and beyond for customers, and I am glad this showed. Thank you for recommending us, and when you're thinking about changing please just let us know.

ps.. glad you like the car.

Rated 5 out of 5 stars

Friendly and honest service

This is the second time we have used Arrow Motor Co. and once again we were really pleased with the service from start to finish.
Friendly and honest service is not something you would normally associate with car salesmen (well not in my experience!) but Ryan is great; he talks through everything openly, is happy to answer questions and work towards the best possible deal for all involved.
We have and will continue to recommend to others and will be back again in the future.

28 June 2021
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thank you for taking the time to leave us this review. We are thrilled that you decided to choose us again for your new car! Customer experience is something that we really focus on, here at Arrow Motor Company and I am glad this showed. Thank you for recommending us, we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Mini Cooper 7…

Would just like to say what an awesome car buying experience from start to finish the staff at Darlington Arrow Motor Company were so helpful and very professional, would definitely recommend them for buying a vehicle. I love my New Mini.

15 June 2021
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thank you for leaving us a review. We are so glad that you are happy with your new car and the service that you received from us. We look forward to welcoming you back to Arrow Motor Company in the future, when you decide its time for another new car!

Rated 5 out of 5 stars

Highly recommended motor dealer

I have just bought a super vehicle through Ryan at Arrow Motor Company.
Very efficient service: we concluded the viewing, test drive and finance all in the same day. What is more, Ryan went out of his way to ensure that I was able to have the car that same evening.
Ryan is very knowledgeable both technically on the vehicles and also regarding finance and warranties, and is a true pleasure to deal with.
The Arrow showroom is stocked with a number of fantastic, well-presented models.
I would highly recommend Ryan and his team at Arrow Motor Company.

10 June 2021
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thank you for leaving us such a fantastic review Marcus! We really enjoyed selling you the car, and are thrilled that you would recommend us here at Arrow Motor Company. If you need anything in the future, please just let us know.

Rated 5 out of 5 stars

What a great experience buying a car…

What a great experience buying a car from Arrow motor company. Ryan was so helpful no hassle like some other car dealers top class service 👍🚘

29 May 2021
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thank you for taking the time to leave us this 5 star review. We know you will enjoy this car, but when you feel it is time to change, please just let us know.

Rated 5 out of 5 stars

Very Good Experience

We recently bought a Toyota C-HR from Arrow Motor Company. Having dealt with Main Dealers for the last twenty years we were a little sceptical buying from Arrow. Our worries were unfounded as we found the service we got from Ryan extremely good, better than Main Dealers. He cannot do enough to satisfy his customers. We would certainly buy from him again.

21 May 2021
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Hi David, thank you for leaving us a fantastic 5 star review! We are glad that you decided to purchase your new car from ourselves and that you enjoyed your experience. If we can help at all going forward, please just let us know.

Rated 5 out of 5 stars

Excellent service from Arrow Motor Company

Telephone booking was excellent. On arrival, we were shown around the vehicle and all our questions were answered. We even managed a test drive. On purchasing the vehicle, all our paperwork was promptly sorted and a follow up call to check that everything was good. This small company is the best garage I have had experience with buying a car from.

15 May 2021
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thank you very much for leaving us such a fantastic 5* review! It was a real pleasure selling you the car, and we really appreciate you choosing us for your new car.

Rated 5 out of 5 stars

Brilliant and honest

After almost a year of looking for my dream Leon Cupra I found just that purely by chance at Arrow Motor Company and could not believe my eyes. The car had just arrived the night before I viewed it and Ryan never hesitated in letting me take it out for a test drive.. several times! Price was very, very good and part exchange was generous. The experience was a pleasure and effortless from start to finish, nothing was too much trouble and not once pushy unlike a lot of other dealers. Picked it up a few days later after a brilliant effort in preparing the car for me, and I could not be happier, it’s an absolute riot and epic fun to drive. Can’t say that I ever want to part with it, but if that day comes I would not hesitate to return for a top quality motor from their impressive stock, and i’ll highly recommend to anyone else looking for a new car. A very happy customer.

15 May 2021
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Hi Alex, thank you for the 5 star review! Having been looking for a car, for such a long time, it was a real pleasure selling you your Leon. I am glad you can recommend us as a dealer. I know that you will enjoy this car, but when you are looking to change, please just let us know!

Rated 5 out of 5 stars

Flawless

I have just bought my second car from Arrow motor company, this is the second time I have put my faith in the ability of a outstanding individual to find me my next car. He delivered! I drove away in my new BMW 5 series. Again treated with upmost professionalism from the initial enquiry all the way to completion of my new car. Extremely happy with the service and continued aftercare!

16 April 2021
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thank you very much for leaving us such a fantastic 5* review! It was a real pleasure selling you the car, and we really appreciate you choosing us again for your new car.

Rated 5 out of 5 stars

We recently bought a car from Ryan

We recently bought a car from Ryan. It was straight forward and a very quick process. Highly recommend

24 March 2021
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thank you for your 5 star review Richard! We are thrilled that you enjoyed buying your new car from ourselves. Enjoy your new car!

Rated 5 out of 5 stars

After recently buying a Mini Cooper D…

After recently buying a Mini Cooper D from Ryan at Arrow Motor Company, I can and will continue to more than highly recommend this company.
Ryan's attention to detail is second to none, he gave us 5 star treatment from the start and nothing was too much trouble.
The car is superb and is a lot more than I was expecting.
Excellent service.

21 March 2021
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thank you very much for your 5* review. I am glad you're happy with your new car, it looks fantastic! If we can help with anything in the future please just let us know.

Rated 5 out of 5 stars

Fantastic service from Ryan at Arrow Motor Company

A very professional and personal experience from the directors at Arrow Motor Company when I recently purchased my beautiful BMW M5 that was presented in mint condition! A very pleasant experience from my initial contact to driving away from the showroom in these difficult circumstances during Covid !

14 March 2021
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thank you for your fantastic review. We are thrilled that you enjoyed your experience buying a car from ourselves after travelling a long distance. If you need anything at all in the future, please just let us know.

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