Arrow Motor Company Reviews 

209
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Outstanding Customer Service. I cannot recommend Arrow Motors highly enough. From the moment I arrived, the team was friendly, professional, and genuinely committed to helping. They took the time... See more

Rated 5 out of 5 stars

Choosing and buying a second hand car could be a stressful experience. However, our experience over the past couple of days has been a totally positive, reassuring, stress free and very professional... See more

Company replied

Rated 5 out of 5 stars

Was greeted by Mathew and kyle when I first visited Arrow motors and they were very welcoming. Left me to look around the car without bothering me and when I asked anything they were there to answer a... See more

Company replied

Rated 5 out of 5 stars

I recently bought my car from Arrow Motor Company thornaby branch and I couldn’t be happier with the experience. The team was friendly, professional, and made the whole process easy from start to... See more

Company replied

Company details

  1. Used Car Dealer

Written by the company

Arrow Motor Company is owned and managed by Ryan Trevelyan. I have worked for multiple different brands, selling both volume and prestige vehicles, as well as brand new and used vehicles. I decided I would use my extensive knowledge and vast experience, that I have obtained throughout my distinguished career, to set up my own car sales company. With my main focus being; to continue to deliver a fantastic customer experience, that all of my previous customers have already had the pleasure of experiencing. Here at Arrow Motor Company, we place great emphasis on putting our customers first. Whether it’s a new or a used car, we can source our customers their perfect next vehicle. Our inside knowledge of the profit margins that dealers have across new cars, mean that we are perfectly placed to negotiate the best possible price on a brand new car for you. We also stock a wide range of used vehicles, to suit many different requirements and budgets, all of which are very competitively priced. When it comes to buying cars for our stock, we are very particular about finding the right cars. We personally make sure that we only stock vehicles which adhere to our very high standards in relation to; Age, Mileage, Specification, History and Condition. All of our cars are hand selected, independently health checked and are fully HPI clear. We think that buying your next car shouldn’t be a difficult process, which is why we make buying a car as easy and as hassle free as possible. If required, we can provide our customers with some fantastic finance options. Through our wide panel of lenders, we can offer our customers a range of different finance options, with every customer getting a personalised quotation, regardless of their credit score and credit history. We are confident that we can get almost anyone accepted on finance with one of our many lenders, even if they have a poor credit score. Every car we sell comes with a minimum of 3 months warranty, a number of our vehicles actually come with the balance of their original manufacturers warranty. We also offer our customers the option of an extended warranty, for a small additional cost, as we know that the majority of our customers can see great value in worry-free motoring. We take pride in our fantastic reputation, but don’t just take our word for it, we would urge everyone to read our reviews on the testimonial page of our website. All of which have been left by customers who have previously bought a car from ourselves. Why not get in touch with us today and see how we can help you purchase your next car?


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

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4.8

All reviews

(209)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

From start to finish Mathew and the team couldn't do enough.
So if it's excellent stress free service you require and a great selection of vehicles this is the place for you
Cheers Mathew.

8 May 2025
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thank you for leaving us this review Paul! We always try our best to go above and beyond with our service, if you need anything at all just let us know

Rated 5 out of 5 stars

Amazing experience all round!

From start to finish, Matthew was amazing! He was never pushy, had my best interest at heart and helped me understand what was best for me as it was my first car!

Arrow Motor was recommended to my by my partner who bought his current car though, he had an amazing experience and I’m glad I too up the recommendation.

Great guys all round at the dealership! Highly recommend.

17 June 2025
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Shani, Thanks so much for taking time to post this 5 Star Review, it means so much to us. We are really pleased you enjoyed your experience, and it was so nice to have customers coming back with friends and family. We wish you many years of happy motoring, from all the Team @ Arrow Motor Company

Rated 5 out of 5 stars

Arrow motors excellence

Visit the dealership, to look at 2 estate cars. After speaking to Matthew and taking both cars for a test drive, Matthew found a third choice for us. A very nice Audi A6 Avant. Fantastic car, ideal car. Excellent condition. Highly recommend Arrow, for service, helpful, but without being pushy.
Very friendly staff, from the mechanic to the owner. 5 stars. 10/10.

30 May 2025
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thank you for taking the time to leave us this review. We're thrilled that you love your new car and enjoyed your experience with us. If you need anything in the future, just let us know.

Rated 5 out of 5 stars

Unbelievable service from this garage

Unbelievable service from this garage. We were sold a car by Ryan, a very straightforward sale and we collected the car a week later. Discovered a small leak on getting the car home but the guys came straight to my home to collect the car, rectified the issue, filled the tank with petrol for the inconvenience and returned the car within 24 hours. Nothing is a problem and they will go above and beyond for the customer. Outstanding service, couldn’t have asked for better! Highly recommend!

10 June 2025
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thanks very much for this 5 Star Review, it makes a big difference! We are so glad you enjoyed the experience doing business with us! Thanks from all the Team @ Arrow Motor Company and we look forward to seeing you back in the future!

Rated 5 out of 5 stars

Outstanding Customer Service

After a hassle free, leisurely, no pressure visit to the garage to check out a car I’d came across online, I was greeted by Matthew who certainly displayed the highest level of customer service I’ve came across. His knowledge and understanding of the trade was in abundance.
He went above and beyond to make sure my experience was smooth and hassle free.
I’m more than happy with the Mercedes CLA and the service that was provided.
I’ll be back again for certain

7 February 2025
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thank you so much for this 5 Star Review Paul, It was a pleasure dealing with you aswell. We look forward to hopefully dealing with you in the future. From Matthew and all the team Arrow Motor Company

Rated 5 out of 5 stars

An honest review.

I don’t normally do reviews because I can’t be bothered.
But, on this occasion, I’ve taken a minute out of my hectic schedule to do so.
The reasons for this is simple…
1: The team there are some of the best I’ve ever met.
2: The car is one of the best and tidiest second hand cars I’ve ever seen.
3: The overall experience was quick and pleasant. I would definitely buy from them again.

Now, I must get back to my day.

7 April 2025
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thank you so much for this Honest 5 Star Review Matt, it really makes a big difference to us! It's always really rewarding especially when dealing with people far away like yourself and your partner. Thanks again, made us all giggle! From all the team Arrow Motor Company

Rated 5 out of 5 stars

Our 3rd purchase !!

My experience at arrow motor company was perfect as it is every time. Me and my partner have bought 3 cars in total now from arrow and we wouldn’t go anywhere else from start to finish superb service thanks again to all staff.

10 March 2025
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thank you so much for another 5 Star Review Jacob, it's been a pleasure to deal with you each time you've come in! We look forward to hopefully dealing with you in the future. From Ryan and all the team Arrow Motor Company

Rated 5 out of 5 stars

Can’t recommend highly enough

Can’t recommend highly enough. All staff were friendly and knowledgeable. As I was travelling quite a distance, Matt provided a video (with commentary!) car looked great so arranged to test drive.
Could not have been happier. All paperwork and formalities done within an hour and I was on the road home.
Would have no hesitation recommending Arrow Motors to anyone. Very happy 😃

8 March 2025
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thank you so much for this 5 Star Review Steve, it really makes a big difference to us! It was a pleasure dealing with you, glad you enjoyed the commentary! It's always refreshing selling a car to people from a distance. We look forward to hopefully dealing with you in the future. From all the team Arrow Motor Company

Rated 5 out of 5 stars

Amazing service

Absolutely outstanding service from Matthew, I went with my eye on a specific car and Matthew could not have gone into anymore detail about it he made sure he explained everything thoroughly and made us feel so welcoming as sometimes it isn’t little daunting walking into a car sales but we had no doubts at all. He even went above and beyond to make sure we had the car the next morning in time for me going to work so I couldn’t credit this him enough! So thank you so much!

17 February 2025
Unprompted review
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Reply from Arrow Motor Company

Thank you so much for this 5 Star Review, it really makes a big difference to us! It was a pleasure dealing with you. I hope you get many happy years driving in the new car. Look forward to seeing you in the future. From Matthew and all the team Arrow Motor Company

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, very genuine people that are extremely helpful, polite and professional. Dealing with Matthew was a breath of fresh air, super efficient and attentive to detail. There was a slight issue with an unforeseen warning light, the issue was fixed very efficiently whilst a courtesy car was provided. They clearly love what they do as they do it so well.
I can highly recommend Arrow Motor Company.

11 February 2025
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thank you so much for this 5 Star Review, G, L and Family, it really makes a big difference to us! It was a pleasure dealing with you all. I hope you get many happy years driving in the new car. Look forward to seeing you in the future. From Matthew and all the team Arrow Motor Company

Rated 5 out of 5 stars

A great service all round

It was an absolute pleasure to buy my car from Arrow Motors, Matthew was brilliant, he went through all of the details extremely comprehensively and also his knowledge of BMWs was phenomenal. I could not fault a single thing in the whole process and I could not recommend them higher. When it comes to buying my next car I’ll be back to see Matthew first. Thanks again, one very happy customer.

23 January 2025
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thanks so Much for taking the time to leave this 5 Star Review Blake. We are so glad you enjoyed the experience doing business with us! Thanks from Matthew and all the Team @ Arrow Motor Company and we look forward to seeing you back in the future!

Rated 5 out of 5 stars

Bought a white Golf GTD from them a few…

Bought a white Golf GTD from them a few months ago, best experience I’ve had buying a car. Spot on and great car had no issues.

1 October 2024
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Hi Dan! We are glad you are still enjoying the car! The review and feedback is really appreciated! Our number 1 aim is customer satisfaction, so it’s brilliant to know it comes across!!

Enjoy many more years motoring, we will still be here when you need us next time!

Thanks again!

Rated 5 out of 5 stars

What a great experience start to…

What a great experience start to finish. Bought an Audi A4 Allroad and what a beauty of a car it is. Big thanks to Matt who was brilliant from start to finish! Well worth the 8hour round trip! If thisnisnyour first time or 10th time buying a car I would Definitely recommend

19 January 2025
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thanks so much Leon! We are over the moon you are enjoying the car, we certainly understand why! A top notch example of the A4 All Road

Thank you for the kind words, we looking forward to helping you again in the future!

Enjoy 😃

Rated 5 out of 5 stars

Outstanding service

Many thanks to Arrow Motors! Especially
Matthew who explained everything so well in regard to the whole process. Assisting me with changing over both tax details and insurance to get me safely on the road. Taking the time to make sure the car was in perfect condition for me. Providing advice and guidance when I had to make a no fault claim and just being there to talk to after having it for a couple of months.
Highly Recommend the great friendly and professional service. Thank you for my super car I love it !!

31 October 2024
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Wow! Helen, thank you so much for such a great review!
Matthew is a credit to the company and we are glad it shows! Of course, it works both ways and makes it all the more enjoyable when the customer is a dream to work with, much like yourself (Courtesy of Matthew!)

We are glad you are happy and enjoying the car. We can’t wait to assist you in the future, see you soon!

Thanks again!

Rated 5 out of 5 stars

Excellent service start to finish

Really friendly and genuine. Gave me a fair value on my trade in and the car I bought was in the condition as described at a good market price. Matthew made the whole process as straightforward and open as possible. Can’t ask for more from a car dealership

14 January 2025
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Hi Simon, we are glad you enjoyed your experience with us, and looking forward to helping you again in the future.

Rated 5 out of 5 stars

Great service

Spotted a car suitable car and phoned to book a viewing/test drive. Matthew was knowledgeable and helpful, just handed me the keys and I was off for a spin. Gave me a fair price for my battered trade in, and the whole deal was done & dusted without any problems. Would recommend Arrow to anyone looking for a decent used car.

15 October 2024
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Alan, Thank you so much for taking the time to leave us a great review!
It’s very easy for people to leave negative feedback, but it really is massively appreciated when our brilliant customers, just like yourself, take the time out of their day to let others know!

Thanks again, we hope to see you again in the future, but for now, Enjoy!

- Arrow

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. Did me an excellent deal all round. Aftercare was excellent. Many thanks to Mathew and Ryan.

2 November 2024
Unprompted review
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Reply from Arrow Motor Company

Thanks so much Chris! As well you know, we strive to do everything we can to ensure an enjoyable transition .. it’s brilliant when we get reviews like this!

So pleased you were happy with the journey and we of course, are happy to help in the future!

Thank you!

- Arrow

Rated 5 out of 5 stars

Amazing service from Mathew

Amazing service from Mathew from start to finish, I would highly recommend Arrow Motors to anyone wanting a car you will not be disappointed.
Sorry Mathew that you had to put up with my two daughters pestering you before I arrived with what car they wanted.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Five Star Experience

I had seen a car that looked perfect for me, advertised on the AutoTrader website. Naturally I checked out the seller, Arrow Motor Company, and felt completely reassured by their 100% 5 star reviews. I contacted Arrow and spoke with Matthew who was extremely knowledgeable, friendly and transparent with me. I subsequently made a viewing and purchased the car. Matthew ensured the whole process was seamless. I can assure any potential buyer that the service provided by Arrow is impeccable. Matthew and the team at Arrow Motor Company go above and beyond to ensure the buyer receives not only a 5* experience but also a 5* vehicle.

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Matthew was very helpful and helped m

Matthew was very helpful and helped me get the finance on my new car, couldn’t recommend them enough if your in the market for a new car arrow motor company is the place to be!

15 October 2024
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Hey! We really appreciate you taking the time to leave us a 5* review!

Unfortunately, it won’t display your name!

But rest assured, we are extremely grateful to you for taking the time to leave this!
We’re glad you were happy with our journey, we of course are always here to help in the future!

Thank you

- Arrow

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