The salesman was very polite ., The best thing we liked . He didn’t get pushy trying to get us to make a decision. After we reached what we wanted. He was very thorough on the paperwork. Answered all... See more
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From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if somethin... See more
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On time. Excellent sales rep. Competent installer. Job was neat and clean when finished. Explanation of a complicated piece of equipment was thorough. All questions were answered. One small nega... See more
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The installation was done by a very instructive and proficient young man who took time to make sure we understood operations. He took time to make sure the connection to power was not noticeable. The... See more
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Company details
About Arrow Lift - Columbus
Written by the company
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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Contact info
262 East Campus View Blvd, 43235, Columbus, Ohio, United States
- 614-334-6900
4.8
Excellent
49 reviews
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This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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The salesman was very polite .
The salesman was very polite ., The best thing we liked . He didn’t get pushy trying to get us to make a decision. After we reached what we wanted. He was very thorough on the paperwork. Answered all our questions. The guy Chris I believe installed the chair lift. Very good on showing my husband and I how to operate it. Done great cleaning up anything he dropped or done. We hope to get very good use of it. The warranty was good we received. Very satisfied customer . Thank you
13 May 2026
Reply from Arrow Lift - Columbus
Thank you for sharing such a thoughtful review, Darylene! We’re glad to hear that your sales representative gave you the information you needed without any pressure and took the time to answer all of your questions thoroughly. We believe that making an informed decision at your own pace is an important part of the process.
It’s also wonderful to know that Chris provided a careful installation, explained how to use the stair lift, and left everything neat and tidy. We’re pleased that you feel confident in both the stair lift and the warranty, and we hope it serves you well for many years to come!
-The Arrow Lift Team
Nelson
Nelson, the sales rep was very informative in explaining and recommending the STANNAH stairlift. The installation crew was very pleasant and efficient in installing the stairlift. Very pleased with Arrowlift
29 April 2026
Reply from Arrow Lift - Columbus
Thank you, Steven, for sharing your experience. We’re glad to hear Nelson provided helpful guidance in finding the right stairlift for your needs and that the installation team made the process a smooth one.
It’s wonderful to know you were pleased with both the support you received and the efficiency of the installation. Thank you again for your kind feedback and for choosing Arrow Lift!
From the sales rep Nelson to the office…
From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if something needed to be done. Thank you Arrow Lift!
7 April 2026
Reply from Arrow Lift - Columbus
Thank you, Nanci, for taking the time to share your experience. We’re glad to hear that Nelson, our office team, and Ezra and Thomas all helped make the process a positive one for you.
Providing helpful guidance without pressure and making sure questions are answered along the way is very important to us, so it’s wonderful to know you felt supported throughout the process. We’re also pleased to hear our team followed through whenever something needed attention.
Thank you again for your thoughtful feedback and for choosing Arrow Lift!
On time, competent, and pleasant to work with.
On time. Excellent sales rep. Competent installer. Job was neat and clean when finished. Explanation of a complicated piece of equipment was thorough. All questions were answered. One small negative. A cosmetic panel was not in the installation box, so it is now on order. Does not affect machine operation.
1 April 2026
Reply from Arrow Lift - Columbus
Thank you, Dave, for taking the time to share such a detailed review. It’s great to hear that everything stayed on schedule and that both your sales representative and installer made a positive impression throughout the process. We’re also glad the installation was completed neatly and that the walkthrough helped make a more complex piece of equipment easier to understand.
We appreciate you pointing out the missing cosmetic panel as well. While we’re glad it doesn’t impact operation, we understand wanting everything to be fully complete, and it’s good to hear that a replacement is already on the way.
Thanks again for your thoughtful feedback—it really helps us continue to improve.
Warmly,
The Arrow Lift Team
very good experience
The young man that installed the lift for us was fantastic. He was very thorough and he taught us how to use it and he was good cause we totally understood it :) I think he should get a raise for his kindness and the respect he showed. Thank you, Julie Doup
19 February 2026
Reply from Arrow Lift - Columbus
Thank you for sharing this, Julie! We’re so glad to hear our installer took the time to walk you through everything clearly and made the experience comfortable and easy to follow. It’s wonderful to know his patience and kindness left such a positive impression—that kind of care means a lot to us. We’re grateful you chose our lift to be part of your home.
Warmly,
The Arrow Lift Team
Professional, Friendly and Knowledgeable
Mike the sales Rep and the Installation Tech were both professional, friendly and knowledgeable. I didn't have to do any extra work in preparation for the State inspection and everything went smoothly.
4 February 2026
Reply from Arrow Lift - Columbus
Thank you for taking the time to share your experience, Richard. It’s great to hear that Mike and our installation technician were helpful, professional, and easy to work with throughout the process. We’re especially glad everything was handled in a way that made the state inspection straightforward and stress-free. Knowing the project came together smoothly from start to finish means a lot to our team.
Warmly,
The Arrow Lift Team
We couldn't be more pleased with the…
We couldn't be more pleased with the entire experience!
14 January 2026
Reply from Arrow Lift - Columbus
Thank you, Bob, for sharing this with us. We’re really glad to hear that the whole experience left you feeling so positive. It means a lot to know our team and process came together in a way that met your expectations. Thanks again for taking the time to leave a review!
Warmly,
The Arrow Lift Team
Everyone was very helpful and…
Everyone was very helpful and accommodating. The guys who did the install were efficient and thorough. Everything was exactly what we needed.
18 December 2025
Reply from Arrow Lift - Columbus
Thank you for taking the time to share this, Wahida. It’s great to hear that our team was helpful and accommodating throughout the process, and that the installation crew worked efficiently while paying close attention to the details. Knowing everything turned out to be just what you needed means a lot to us! Feel free to reach out if there's anything we can help with in the future.
Warmly,
The Arrow Lift Team
Arrow has been great from the start…
Arrow has been great from the start explain options without pressure. The installer of the stair lift was professional did a great job installing and explaining how to use the lift and also totally cleaned up afterwards. I was very impressed with the whole experience so far and the lift is working perfectly
6 November 2025
Reply from Arrow Lift - Columbus
Thank you for your kind words, Mark! We’re glad to hear that everything went smoothly from start to finish and that our team made the process comfortable and easy to understand. It’s great knowing the lift is working just as it should and already making a difference for you.
-The Arrow Lift Team
Was ordered and installed quickly
Was ordered and installed quickly. Works well. Little problem with chair. Installation was good. Take out of old lift was way to expensive. $600.00 take out. Takeout/install only took 3 hours.
6 November 2025
Reply from Arrow Lift - Columbus
Thank you, William, for taking the time to share your feedback. We’re glad to hear your new lift was installed quickly and is working well for you. We understand your concern about the removal cost — uninstalling and disposing of older equipment can sometimes seem high, but it reflects the labor, transport, and disposal requirements involved in safely handling used lifts. We appreciate you bringing it up, and we’ll keep your feedback in mind as we continue to evaluate our service pricing.
Warm regards,
The Arrow Lift Team
Installer was exceptionally good.
5 November 2025
Reply from Arrow Lift - Columbus
Thank you, Susan! We’re glad to hear your installer made such a positive impression. We’ll be sure to share your kind words with the team.
—The Arrow Lift Team
Good service
15 October 2025
Reply from Arrow Lift - Columbus
Thank you, Walt! We’re glad to hear you were pleased with the service you received. It means a lot that you took a moment to share your experience with us.
-The Arrow Lift Team
Great job
Great job. Friendly people to work with and a great product. Very satisfied.
Thank you
8 October 2025
Reply from Arrow Lift - Columbus
Thank you, Jean! We're so glad to hear that everything went smoothly and that you’re happy with both the product and our team. It means a lot to know you had a positive experience working with us.
Ezra is the best technician
Ezra is the best technician! Not only is he very knowledgable and thorough but he truely cares about the safety of his customers. We will resquest him always.
2 October 2025
Unprompted review
Reply from Arrow Lift - Columbus
Thank you, Helana, for sharing this kind feedback! We’re glad to hear that Ezra’s knowledge and attention to detail came through during your service. Knowing you feel cared for and safe with his support means a lot. We’ll be sure to pass along your kind words to him!
-The Arrow Lift Team
Installation was done quickly and…
Installation was done quickly and efficient. Product seems to be sturdy and works smoothly. Installer was polite and explained operation of the chair well
10 September 2025
Reply from Arrow Lift - Columbus
Thank you, Gloria!
It’s great to hear the installation went smoothly and that everything was explained clearly. We’re glad the lift feels sturdy and easy to use, and we appreciate you sharing your experience.
-The Arrow Lift Team
Arrow Lift Review
The representative, who came to our house, Nelson Morales, was very courteous and knowledgeable about your stair lift models, functions and operation. He answered all of our questions. I need to mention that there was no pressure and no pricing gimmicks like “if you sign today….”
The installation took place as scheduled by a very pleasant gentlemen and we are very pleased with our purchase.
Finally, the one important factor that influenced our decision to go with Arrow Lift is the fact that they actual have a physical location in Columbus, rather than the internet and perhaps a location out of state!
We highly recommend Arrow Lift!!!
10 September 2025
Reply from Arrow Lift - Columbus
Thank you, Hans! We’re so glad to hear Nelson was able to walk you through everything clearly and that the installation went smoothly. Having a local presence is something we value a great deal, so it’s wonderful to know that made a difference in your decision. We truly appreciate your recommendation and are happy to know the lift is meeting your needs!
Warmly,
The Arrow Lift Team
System operates at a great speed, but..
System operates at a good speed and it's easy to navigate, but the ride up and down is a bit bumpy as if the rail is not connected smoothly (especially as the chair approaches the top of the floor). We had a great tech install the unit and he explained everything in detail, so maybe I'm missing something, but it rides like there is some small obstruction or bump along the top portion of the rail unit. Still I'm happy with the purchase and the entire sales experience was terrific due to a great sales rep who was very detailed.
7 July 2025
Reply from Arrow Lift - Columbus
Hi Gary,
Thank you for taking the time to share your experience—we're really glad to hear that your interactions with both our salesperson and technician stood out in a positive way. It’s also great to know the system has been easy to use and operates at a good pace.
That said, we appreciate you noting the bumpiness near the top of the rail. A few small bumps are normal, but we’d be happy to take a closer look and make sure everything is operating as smoothly as it should. Please don’t hesitate to give us a call if you’d like us to check on it.
Thanks again for your kind words and for choosing Arrow Lift. We’re glad to hear you’re happy overall, and we’re always here if questions come up.
Warm regards,
The Arrow Lift Team
It was the simplest
It was the simplest, most reliable, got what I was told and agreed to and finally on time.
25 June 2025
Reply from Arrow Lift - Columbus
Thank you, Craig! We really appreciate you sharing this. It’s great to hear that everything came together just as expected and on schedule—that kind of straightforward, reliable experience is exactly what we aim to provide. Please don’t hesitate to reach out if we can be of help in the future.
Warmly,
The Arrow Lift Team
From initial call to installation
From initial call to installation, service was seamless. Sales(Nelson) and installation (Rodney) work were done professionally and personably. Love the Stannah stairlift - totally helpful and handsome too! Would not hesitate to recommend this company.
21 May 2025
Reply from Arrow Lift - Columbus
Thank you, Alice!
We're so glad to hear that everything went smoothly from start to finish and that both Nelson and Rodney took good care of you. It's great to know your new Stannah stairlift is not only helpful but a nice-looking addition to your home as well!
We really appreciate your kind words and your willingness to recommend us.
Warmly,
The Arrow Lift Team
Life changer
Having this chair lift change my life and how I enjoy living in my own house!! I don't know how I ever got along without it nor do I understand why I postponed it long as long as I did
21 May 2025
Reply from Arrow Lift - Columbus
Thank you, Kim!
Hearing how the chair lift has impacted your life and brought new ease to living in your home means a lot to us. We're so glad it’s made such a difference—and you're definitely not alone in wishing it had happened sooner!
Please feel free to reach out if you need any support in the future!
Best,
The Arrow Lift Team
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