Excellent customer service. Very polite young man as installer. He was not rushed and had as much time as I needed to be comfortable using my new chair. Highly recommend this company.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Charlie, sales, gave a professional overview and outlined our options; answered all our questions and invited us to visit the showroom. No pressure at all. We decided to go with a reconditioned Stann... See more
Company replied
Installer came and installed our chairlift seamless with no problems….The unit and installation is a very easy “5” rating as we are completely satisfied….Would recommend Arrow Lift and their products... See more
Company replied
Everything was taken care of quickly and efficiently. We had a great introduction to the product and full and clear instructions once the stair lift was installed within a matter of days. Our installe... See more
Company replied
Company details
About Arrow Lift - Appleton
Written by the company
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
Call Now
Get a Quote
Contact info
411 North Casaloma Dr, 54913, Appleton, Wisconsin, United States
- 920-733-3421
4.6
Excellent
62 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overall I'm very happy with the…
Overall I'm very happy with the salesman and the insulation. The device does make some noise as a transfers over extensions on the base I'm sure it's probably nothing and I have been using it regularly and I'll have my new hip and I'm sitting up in the hospital it just took my first lock. I look forward to using the lift when I am transported home tomorrow thank you very much
7 May 2025
Reply from Arrow Lift - Appleton
Thank you, Kevin—we’re really glad to hear that the installation and your experience with our team have been positive overall. It’s great to know the lift has already been helpful for you, and we hope it continues to make things easier once you're back home.
A little sound at the track joints is normal, but if anything feels off once you’re using it more regularly, don’t hesitate to reach out—we’re always happy to take a look.
Wishing you a smooth and steady recovery with that new hip!
Warmly,
The Arrow Lift Team
Everything happened on time as…
Everything happened on time as scheduled. The installer knew what he was doing, explained what was going and and how to use the lift correctly. A few little fasteners were short but since the installer told me I was able to get him to the hardware store in town while it was still open. The only problem is that I have trouble fitting the cover over the sssear
30 April 2025
Reply from Arrow Lift - Appleton
Thank you, Michael, for taking the time to share your experience. We're glad to hear everything went smoothly with the scheduling and that our installer was knowledgeable and communicative throughout the process. It’s also great that you were able to help get those missing fasteners sorted right away—sometimes little hiccups happen, and it makes a big difference when we can take care of them on the spot.
Thank you for sharing your feedback about the seat cover. That’s not something we typically hear, so it’s helpful for us to know.
Thank you again for being a valued Arrow Lift customer. Please feel free to reach out if you ever need support.
Best regards,
The Arrow Lift Team
Bruno Stair Lift
When we ordered our stair lift on 3/19/25 we were told they don't stock the unit, it takes 7 to 10 business days to get the unit and then installation within 1 or 2 days. On 3/20/25 we received a call that they had a unit in the warehouse and installation was scheduled for 3/21/25. The gentleman arrived to do the installation on 3/21/25 and after about 2 hours he had bad news. The chair he had was for installation on the right side and ours was on the left side. So, he left with the track installed awaiting a chair. We called a number of times to see when they expected to get the chair, but no one could give a good answer (evidently the person who normally does this was on vacation then sick). Installation was eventually completed on 4/10/25, 16 workdays after purchase. Most frustrating about this was the lack of communication from Arrow Lift, we could deal with installation about twice as long as "promised". After installation was completed we found some grease spots on the stair carpet and the unit seems noisy (like a "quiet locomotive). We are waiting a little longer to touch base with Arrow Lift about these things.
10 April 2025
Reply from Arrow Lift - Appleton
Dear Dave,
Thank you for your honest and detailed feedback. We’re very sorry for the mix-up during the initial installation and, more importantly, for the lack of clear communication that followed. We understand how frustrating it must have been to be left waiting without a reliable timeline, especially after things got off to such a promising start.
While delays can occasionally happen, it’s our responsibility to keep clients informed every step of the way—and it’s clear we fell short there. We also appreciate you mentioning the grease spots and the noise you’re noticing. That’s something our team can definitely take a look at, and we’d be happy to follow up whenever you’re ready.
We really do appreciate your patience throughout the process, and we hope the lift is now helping make daily life a little easier. Please don’t hesitate to reach out when you're ready for a technician to check in.
Best regards,
The Arrow Lift Team
Communication.
2 April 2025
Reply from Arrow Lift - Appleton
Thanks, Jon!
We’re glad to hear communication stood out in your experience. Keeping our clients in the loop is something we really prioritize, so it means a lot to know that came through.
Warmly,
The Arrow Lift Team
Friendly
Friendly, knowledgeable installer. Showed up at the scheduled time, worked quickly and neatly. Answered any questions I had.
2 April 2025
Reply from Arrow Lift - Appleton
Thank you, Patrick!
It’s great to hear that our installer provided a smooth and professional experience for you. We’re glad they took the time to answer your questions and ensure everything was set up properly.
If anything comes up in the future, we’re always happy to help!
Warmly,
The Arrow Lift Team
Reply from Arrow Lift - Appleton
Thank you, Janice!
We're glad to hear that our team met your expectations. It was a pleasure working with you, and we appreciate your kind words!
Best,
The Arrow Lift Team
The lift was purchased so my…
The lift was purchased so my mother-in-law could go from the first floor to the second floor and everything is working great the installer was a great guy. I am very happy with your product.
19 February 2025
Reply from Arrow Lift - Appleton
Hi Brett,
Thank you for sharing your experience! We're so glad to hear that the lift is working well for your mother-in-law and that you're happy with the product. It’s great to know our installer made a positive impression, too.
If you ever need anything, don’t hesitate to reach out.
Wishing your family all the best!
The Arrow Lift Team
Ethan are installer was…
Ethan are installer was professional,knowledgable and answered all my questions. I felt that he was very honest when I asked if I should remove the railing/I liked he gave me pros and cons. I never felt rushed when asking questions/and I ask a lot of questions/Ethan was very patient.
5 February 2025
Reply from Arrow Lift - Appleton
Hi Carol,
Thank you for sharing your experience! It’s great to hear that Ethan provided knowledgeable and honest guidance while answering all your questions with patience. We’re glad he helped you feel confident in your decisions throughout the process. Enjoy your stair lift, and don’t hesitate to reach out if you ever have more questions—we’re always happy to help!
Best,
The Arrow Lift Team
Reply from Arrow Lift - Appleton
Hi Patsy,
Thank you for your review! We're glad to hear you had a great experience and that our team provided fast and courteous service. If you ever need anything, don't hesitate to reach out!
Warmly,
The Arrow Lift Team
Charlie Laundrie
Charlie Laundrie, sales person, told us the performance plan was $180.00 yr. for both chairs. the installer,Isaiah, had two prices for us. basic plan $918.00 yr.or plus plan $1642.00. I called Charlie and he said that price from the installer is wrong. He said Tiffany from the office would call me and straighten it out. Never heard from Tiffany.
22 January 2025
Reply from Arrow Lift - Appleton
Dear Victoria,
Thank you for taking the time to share your experience. We are sorry to hear about the trouble you’ve had with getting a quote for a maintenance plan. We take your feedback seriously and will be working to correct our processes to prevent this from occurring again.
Charlie left you a message to discuss the correct plan price, so we hope you were able to get this sorted out with him by now. Please feel free to give us a call at 888-81-LIFTS if you have any further questions or concerns.
We hope we can impress you with our service in the future.
Best,
The Arrow Lift Team
Everything was explained well
Everything was explained well . The installer was wonderful. I can’t say enough good things about the whole thing.I love the chair.
29 January 2025
Reply from Arrow Lift - Appleton
Hi Deborah,
Thank you for your kind words! We're so glad to hear that everything was explained clearly and that you had a great experience with the installation. Most of all, it’s wonderful to know that you love your stairlift! We hope it continues to make a positive difference in your daily routine.
Warmly,
The Arrow Lift Team
Reply from Arrow Lift - Appleton
Hi DB,
Thank you for your kind words! We’re thrilled to hear that the installation met your expectations and was completed in a timely manner. Our team works hard to provide a seamless experience, and it’s great to know we hit the mark.
If there’s anything more we can do for you, don’t hesitate to reach out. Thank you for choosing Arrow Lift!
Warmly,
The Arrow Lift Team
What a great company
What a great company!
Everyone I dealt with was professional in every way from sales to installation.
We are extremely happy with our decision to do business with Arrow Lift.
Thank You, Mike
25 December 2024
Reply from Arrow Lift - Appleton
Hi Mike,
Thank you for your kind words! We’re thrilled to hear that your experience with Arrow Lift was positive from start to finish. It’s always our goal to provide professional service at every step, and knowing you’re happy with your decision means the world to us.
If there’s ever anything more we can do, don’t hesitate to reach out. Thank you for choosing Arrow Lift!
Warmly,
The Arrow Lift Team
Installers were great,
11 December 2024
Reply from Arrow Lift - Appleton
Thank you, Scott!
We're happy to hear you had a positive experience with our installers. We take pride in having a team that’s skilled and professional. If there's anything else we can do for you, don’t hesitate to reach out!
Warmly,
The Arrow Lift Team
Great people to work with
Great people to work with. No "high pressure' sales. Installation technician was fast and professional.
27 November 2024
Reply from Arrow Lift - Appleton
Hi Max,
Thank you for sharing your experience! It’s wonderful to hear that you enjoyed working with our team and appreciated our no-pressure approach. We’re also glad the installation went smoothly and professionally.
If you have any questions or need anything in the future, don’t hesitate to let us know. Enjoy your stairlift!
Warmly,
The Arrow Lift Team
Reply from Arrow Lift - Appleton
Thank you, Brent! We’re so glad to hear that you were pleased with the fast service and the quality of the product. Knowing that our team’s knowledge and efficiency made a positive impression means a lot to us. If you ever have questions or need assistance, we’re just a call away!
Best,
The Arrow Lift Team
We had a miscommunication and the wrong…
We had a miscommunication and the wrong lift was sent the first time. No problem, the correct lift was sent a few days later. Isaiah did a good job installing it. Everything was very good. Thank you.
13 November 2024
Reply from Arrow Lift - Appleton
Hi Mark,
Thank you for sharing your experience! We’re sorry about the initial miscommunication, but we’re glad we could quickly resolve it and get the correct lift installed for you. It’s great to hear that Isaiah did a good job with the installation and that everything met your expectations in the end.
We appreciate your understanding and patience throughout the process, and we’re so pleased to know you’re happy with your new lift. If you have any questions or need assistance in the future, don’t hesitate to reach out—we’re always here to help!
Warmly,
The Arrow Lift Team
Purchasing and install
The precession of purchasing was nicely done over the phone. I trusted them.
The installation was done professionally and did a great job of teaching us how to use it.
13 November 2024
Reply from Arrow Lift - Appleton
Hi Steve,
Thank you for sharing your experience! We're so glad to hear that the purchasing process over the phone was smooth and that you felt confident working with our team. It’s wonderful to know the installation went professionally and that the instructions were helpful. If you have any questions in the future, don’t hesitate to reach out—we’re always happy to help!
Best,
The Arrow Lift Team
Quality and professionalism from start to finish
Charlie, sales, gave a professional overview and outlined our options; answered all our questions and invited us to visit the showroom. No pressure at all. We decided to go with a reconditioned Stannah 600. Isaiah is a Great Technician and very pleasant to work with! Dad is very happy with the stair lift and I am too (he is now safe getting up and down the steps, no more worries about a fall)!!
Vickie
13 November 2024
Reply from Arrow Lift - Appleton
Hi Vickie,
Thank you for taking the time to share your experience! We're so glad to hear that Charlie provided a thorough and pressure-free overview of your options and that Isaiah made the installation process a positive one. Knowing the stairlift has brought both safety and peace of mind for your dad (and for you!) is exactly what we strive for.
If you ever have any questions or need assistance, please don't hesitate to reach out. Wishing you and your dad continued comfort and confidence with the Stannah 600!
Warm regards,
The Arrow Lift Team
Employees
Both the sales person (Charlie) did great jobs. Both were very professional and friendly.
6 November 2024
Reply from Arrow Lift - Appleton
Hi Jim,
Thank you for your kind words! It’s wonderful to hear that Charlie and the team left such a positive impression. We’re glad their professionalism and friendliness made for a great experience. If you have any questions or need assistance in the future, don’t hesitate to reach out!
Best regards,
The Arrow Lift Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.