Armstrong Cheshire Reviews 

1,078
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers had a great experience with this company. Consumers frequently praise the exceptionally helpful delivery drivers and mention how smooth, simple, and entirely straightforward the online ordering process is from start to finish. Many people also highlight that products consistently arrive on time, are securely protected in transit, and match their exact descriptions perfectly. However, some customers also noted frustrating delivery delays that required them to repeatedly chase customer support to receive proper updates and resolutions. A few reviewers additionally mentioned receiving incorrect items or goods damaged during transport, alongside experiencing difficulties successfully reaching company representatives by phone.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery service, highlighting a wide divergence in customer... See more

Order

Customers had ambiguous experiences with order processes, reflecting significant division in feedback. While... See more

Product

Reviewers share mixed feedback about the product and delivery process. While many customers are delighted... See more

Service

Customers consistently note positive experiences with service, highlighting great prices, fast and efficient... See more

Quality

Clients share positive opinions on quality, frequently praising the brand new and pristine condition of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Purchased marine ply boards via Amazon. They were advertised in pack of 2. I needed 6 in total so ordered 3 packs. Only 3 boards were delivered in one pack. Emailed Armstrong Cheshire re this and the... See more

Rated 4 out of 5 stars

Initially I was repeatedly unable to make contact by telephone to check the status of a delivery, and received a response to an email incorrectly advising that the product had been delivered. This... See more

Rated 3 out of 5 stars

It was so easy to order the items, a great range and cutting service, so I managed to find all the items I needed and I thought Wow that was easier then expected… it was a couple of sheets of 8x4 18mm... See more

Rated 5 out of 5 stars

When i rang to arrange a delivery, i was told there was a delay, to which i said i wasnt told that when i ordered! However, the chap Peter said he would have a look and see what he could do. He manage... See more


Company details

  1. Building Materials Store
  2. Dry Wall Supply Store
  3. Insulation Materials Store
  4. Landscaping Supply Store
  5. Plywood Supplier
  6. Wood Supplier

Written by the company

Armstrong Cheshire are an online builders merchant specialising in the following categories: Timber Sheet Materials Bricks Lintels Paving Insulation Our measure of success are the genuine reviews we get. We're especially proud of our Trustpilot 5 star status. We don't always get it right first time but we do promise to do everything we can to remedy the situation. We supply leading leading brands including: Rockwool, British Gypsum, Ibstock Brick, Catnic Lintels and Trex Decking. A recent addition is our extended credit facilities in partnership with a a leading trade provider. If you can't find the Timber or Building Materials you're looking for on our website then get in touch by phone or live chat and our product experts will do their very best to help you.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(1,078)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great in every way

Everything just worked. We ordered three bulk bags for delivery. Updated on delivery date and times and the driver placed the bulk bags in two separate areas. Polite, pleasant and would definitely be using them again

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Very easy

Very easy, nice people and great service from start to finish. Kept up to date regarding delivery so very happy indeed. Would definitely recommend, well done

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Competitive Price and Fast Delivery

They were very helpful when choosing the products that I wanted to order and they were fast at delivering. I was particularly impressed that they telephoned us afterwards to ensure the lintel arrived safely which is very unusual.

21 July 2025
Unprompted review
Rated 4 out of 5 stars

Had a pack of pricks delivered and when…

Had a pack of pricks delivered and when unwrapped the tops and sides were stained. On complaining I must admit they did honour it and refund me £100 for the 100 bricks ruined.
All in all a good firm

8 July 2025
Unprompted review

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