Hi Arktastic, I just wanted to give a small feedback regarding my recent order. I ordered the Anua 77 Soothing Toner, but I received the Heartleaf + Hyaluron version instead. It’s okay for me and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a Medicube device and immediately emailed them when the wording on the box was missing one tiny word which made me wonder if I received the wrong version. They responded so quickly... See more
Company replied
Received my package with no problems, and with extra gifts because it took a couple of days more to deliver. The support team replied back to my delivery enquiry almost instantly. Loved the products... See more
Company replied
My shopping experience with Arktastic was delightful. I received generous gifts along with the highlighters I purchased, as a kind gesture to make up for the slight delay in my order. It was such a th... See more
Company replied
Company details
Written by the company
Connecting the world through shopping!
Contact info
1/35 Lanark St, 3169, Clayton South, Australia
- 0421795334
- info@arktastic.com
- arktastic.com
4.7
Excellent
429 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to Order
Easy to order, arrived when they said it would and it was exactly what I ordered. What more could you want.
23 November 2022
Great packaging
Great packaging. They have really good products with great price. And delivery was also really fast. Gonna buy more in future❣️❣️
18 November 2022
Reply from Arktastic
Hi Pratima, We are glad to hear that you liked the products. Thanks for nice review. Will see you again soon!
Good service and reliable..
18 November 2022
Reply from Arktastic
Thanks so much for sharing your experience with us. We hope to see you again soon!
Reply from Arktastic
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again soon!
Reply from Arktastic
Thank you so much for taking the time to leave an excellent rating. We look forward to seeing you again soon!
Slow Start but Brilliant Finish
It took awhile for customer service to contact me, which I was not happy about, to let me know one of the items ordered was not in stock. I was offered a refund for the out of stock item and delivery of the rest. Once that was decided, I was pleasantly surprised at the speed of actions by Arktastic. A parcel was sent on the same day which contained a complimentary alternative colour to my cancelled item eventhough it was being refunded. The other nice surprise was the refund was for the whole amount of the order and not just for the out of stock item. There is more.. they have promised to send me the other colour once it is back in stock. So a slow start but they certainly made up for it and I won't hesitate to order from them again. Thank you.
19 November 2022
Unprompted review
Reply from Arktastic
Hi,
Thanks a lot for such a nice review. For a startup like us, it feels good that within a couple of years a lot of valued customers support our local business. We are still trying to improve our services. We hope to see you again!
Customer support team were really…
Customer support team were really helpful! Package arrived quickly and the team kindly included some bonus goodies. Products are excellent- highly recommend.
1 November 2022
Unprompted review
Reply from Arktastic
Thank you so much for your support. it's much appreciated!
I really loved how smooth my…
I really loved how smooth my transaction is plus it's cheaper than my regular instore shop. I received my order in very good condition and well packed. Thank you team.
15 November 2022
Reply from Arktastic
Thanks for supporting us. We really appreciate it! Keep shopping at Arktastic. 😊
Great company and fast delivery!
First time ordering with Arktastic and what a lovely surprise. My items came quickly. I highly recommend and I will definitely be ordering from them again :)
30 October 2022
Reply from Arktastic
Thanks for your love and support. We hope to see you again soon!
They dispatched my orders in 2 parcel…
They dispatched my orders in 2 parcel to avoid me waiting for back orders. Really good service
8 November 2022
Reply from Arktastic
Thanks so much for sharing your experience with us. We hope to see you again soon.
Communicative staff who put a human…
Communicative staff who put a human touch behind the shopping experience.
8 November 2022
Reply from Arktastic
Thank you so much for taking the time to leave us a rating.
Reply from Arktastic
Thanks for the recommendation! We hope to see you again soon.
Prices very reasonable especially as…
Prices very reasonable especially as items were being shipped from here in Australia and not from asia. As items were located in Australia, arrived very fast. Great range of products, they didn't have everything I wanted but had most.
30 October 2022
Reply from Arktastic
Thank you so much for your kind review. We are happy to hear our customers feel taken care of at each and every step. Hope to see you again soon!
The customer service of Arktastic gave…
The customer service of Arktastic gave above and beyond my expectations. I would like to acknowledge and thank Rahul for effective communication towards my enquiries. He took my needs as a priority which is a description of great and impeccable service. I would like to give him credit and recognition for this. Thanks again!
10 November 2022
Unprompted review
Reply from Arktastic
Hi Kzel, It's great to hear that our service team was able to help you out. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. 😊
Reply from Arktastic
Thank you so much for this review.
Sending my parcel promptly when i…
Sending my parcel promptly when i inquired if it was posted and sent it express post 😁😁 my purchases were beautiful and exactly as described . Im definitely buying again off Arktasticl
10 November 2022
Reply from Arktastic
Hi, We are glad to hear that you find your purchase well. Thanks for choosing Arktastic. Hope to hear you soon!
Reply from Arktastic
Thanks for your vocal support!
Reply from Arktastic
Thank You so much for this great review. Hope to see you again soon!
Fast delivery and Good communication
Fast delivery and Good communication. Thank you for the free samples, I would purchase from here again!
5 November 2022
Reply from Arktastic
Thank You so much Uyen for this nice review, We look forward to hearing from you soon!😊
Excellent service after sent me the…
Excellent service after sent me the wrong item so the are sending the right one to me now
11 November 2022
Reply from Arktastic
Thanks for sharing your experience with us. Hope to hear from you soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.