Total Rip Off
Purchased a pair of shoes that were absolutely horrible. No support whatsoever and caused foot pain after one day of wearing. I even added an additional pair of insoles, but they didn't help. I contacted them, and they gave me an address IN CHINA, even though the shoes were sent from a U.S. address. At the post office I learned that it would cost $20.00 MORE than the cost of the shoes to ship them back. Sent them an email and asked if this was there way of getting out of giving refunds, and that I had purchased other items from a company in China, that when I was dissatisfied with an item, would either send a pre-paid label, or most of the time just issue a refund without the need to send the item back, they did not respond. If you'd rather not throw your money away, do not buy from this company.
Update 11/13/24: Finally heard back from the company. They offered a $15.00 refund on a pair of shoes that cost $60.00. I sent them an email asking for a full refund, stating this was in no way a fair offer due to the cost of the shoes and especially since they can not be worn and have to be thrown away. Waiting, waiting, waiting, for a response.
Update 11/21/24: There has been no reply regarding my request for a full refund. They obviously have no integrity and do not care about their customers whatsoever. Once again I will warn everyone not to buy anything from this company.
7 November 2024
Unprompted review