While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Always on hand and always quick with a correct response - never left for more than a few minutes and often up and running within 10 minutes if that. This is based on over 5 years of using Ark Assist... See more

Rated 5 out of 5 stars

I am very happy to recommend Rob and his crew to anybody who needs to have a seriously knowledgable technology back up team. They are reliable, patient, friendly, easy to approach, very affordable, qu... See more

Rated 5 out of 5 stars

Ark Assist always fix any issue that might occur quickly and without any fuss. They are always on hand to help with both software and hardware updates to keep my business IT operating at optimum lev... See more

Company details

  1. Computer Support and Service Company

Written by the company

At ARK Assist, we provide reliable and friendly IT support tailored for small and medium-sized businesses. Based in Hampshire, we offer a full range of services including remote and on-site support, managed antivirus, data backup, cloud solutions, VOIP phone systems, internet connectivity, and website services. Our goal is to take the stress out of IT by offering proactive monitoring, expert advice, and fast responses to keep your systems running smoothly. We pride ourselves on honest recommendations, clear communication, and solutions that are right for your business—not just the most expensive ones. Whether you're looking to improve efficiency, secure your data, or get help when something goes wrong, ARK Assist is here to support you every step of the way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

22 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always on hand

Always on hand and always quick with a correct response - never left for more than a few minutes and often up and running within 10 minutes if that.
This is based on over 5 years of using Ark Assist and we will continue to be supported by them.

27 April 2026
Rated 5 out of 5 stars

The Ark team are everything I need my technology supplier to be.

I have ben using The team at Ark for, I think, 5 years now. I find them friendly and efficient, helpful, good value, hugely Knowledgable, in fact everything I need them to be and them some. Thank you chaps. They have supplied computer technology and support and I am relieved to have them as my technology support and supplier. Very happy to recommend.

30 March 2026
Rated 5 out of 5 stars

I am very happy to recommend Rob and…

I am very happy to recommend Rob and his crew to anybody who needs to have a seriously knowledgable technology back up team. They are reliable, patient, friendly, easy to approach, very affordable, quick to respond and they seem to know everything👍 All in all a great service so thanks Rob and your tech gang 🥰

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Service and super efficient

I raised an issue I had with my computer with Ark.
They responded within an hour or so and immediately looked at my machine, found the issue(s) and resolved them quickly and efficiently. I was very impressed how quickly they responded and how helpful they were.

1 December 2025
Rated 5 out of 5 stars

Always gives a great service

Ark Assist always fix any issue that might occur quickly and without any fuss.
They are always on hand to help with both software and hardware updates to keep my business IT operating at optimum levels at all times.

3 October 2025
Rated 5 out of 5 stars

Efficient and professional

Rob and his team really know their stuff and as such are always really efficient in their role and to help troubleshoot any issues. Lots of patience for non IT literate people, don't ask me how I know :'D and always polite and friendly.

1 September 2025
Rated 5 out of 5 stars

Excellent IT Support - Reliable and Friendly

I am very happy with the service ARK provide me with. Rob helped me get my laptop up and running smoothly when I was struggling, and they continue to support me whenever I need it.

In these challenging times, when internet crime is such a worry, it gives me real peace of mind to know that ARK are keeping me safe online. They are professional, reliable, and always ready to explain things clearly so I can understand.

Their support has made a huge difference for me and I feel confident using my laptop now, knowing there is someone trustworthy to call on if I need help.

I highly recommend ARK to anyone looking for excellent IT support and genuine care for their customers.

11 August 2025
Rated 5 out of 5 stars

Ark Assist always respond to queries…

Ark Assist always respond to queries and concerns really quickly and are always most helpful, friendly and patient.

22 August 2025
ARK Assist & Support Ltd logo

Reply from ARK Assist & Support Ltd

Thank you so much for your review! We really appreciate you sharing your experience and are so pleased we could help. If you ever need us again—whether it’s a quick fix or something bigger—we’re only a call or message away.

Rated 5 out of 5 stars

prompt service

prompt service, as always!

15 August 2025
ARK Assist & Support Ltd logo

Reply from ARK Assist & Support Ltd

Thank you so much for your review! We really appreciate you sharing your experience and are so pleased we could help. If you ever need us again—whether it’s a quick fix or something bigger—we’re only a call or message away.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look