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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers reported significant issues with their orders, frequently noting that items were not received or were incorrect. People also expressed widespread dissatisfaction with the delivery service, citing delays and unfulfilled promises, even when express shipping was paid for. The customer service was consistently described as awful, with many reviewers struggling to get a response to their inquiries or resolve problems. This lack of communication extended to response times, which were generally poor or non-existent. Conversely, a small portion of people felt satisfied with their purchases, praising the quality and fit of the clothing, and in some cases, experiencing fast delivery and helpful customer service. Some reviewers also mentioned receiving prompt replies and assistance from the customer service team on previous occasions.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and delivery. Many customers praise the beautiful... See more

Order

Users describe negative interactions with order. Many customers report significant issues with orders not... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service. Many customers report issues such as... See more

Customer service

Customers had negative experiences with customer service. Many reviewers describe the service as "terrible,"... See more

Response time

Customers consistently note negative experiences with response times. Many reviewers report not receiving... See more

Based on these reviews

Rated 1 out of 5 stars

I just received my order #217501 although it arrived quick (paid for express) the bikinis themselves are defected. Both are the same style and size XS but fit completely different. The white o... See more

Company replied

Rated 1 out of 5 stars

Absolutely awful customer service. Ignoring all of emails, deleting my Instagram comments and not responding. Delayed postage & then declining my refund request after delivery even though the t&c’s... See more

Company replied

Rated 1 out of 5 stars

I ordered a skirt that arrived with the size label cut out and a red pen mark. Sent multiple emails regarding this. Eventually had an email accepting the return. I am still awaiting my return posta... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Aria Cove is an attitude. It is for women who are confident about who they are. Our mission is to empower females globally to be confident in themselves and be who they want to be. Everything we create is aspirational yet affordable, understated and effortlessly cool timeless pieces for the confident, responsible woman. The brand enables empowered women to dress on point whilst being responsible and kind to the environment.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

183 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 82% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

ORDER #266241

ORDER #266241
ordered for next day delivery over 2 weeks ago and not received my order or any information. contacted through instagram and email and no response!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I don't understand the bad reviews for this shop, my own experience was fantastic. I ordered a jacket on Thursday night and received it on Saturday lunch time. The faux fur jacket is fabulous, the price was reduced and I got a further 10% off as a new customer. I would absolutely recommend.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

There’s so many bad reviews which I…

There’s so many bad reviews which I didn’t realise at the time of ordering until afterwards when I looked and then was worried but I was so glad I still ordered because I had absolutely no issues and everything was fine. I ordered and within 2 days it was delivered to me and looks exactly like website and is a beautiful fur jacket. Thanks so much!

31 January 2026
Unprompted review
Rated 1 out of 5 stars

I have ordered two dresses from them…

I have ordered two dresses from them over 3 weeks ago now, and neither have turned up. I have emailed them, messaged on instagram and no reply to get my money back. I have now had to dispute this with my bank.

7 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience
Customer service communication is terrible - I do not have my order, seems like other customers have had this experience too.
Not solution provided will not be ordering again.
The complete lack of support and communication is unacceptable

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Shopping with Aria Cove has been an…

Shopping with Aria Cove has been an absolute delight. Their website is simple to use, checkout's smooth, and the delivery time was shorter than expected. The dress I ordered is easily one of the best purchases I've made this year.

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer service

Worst customer service. Never get a reply from them. Ordered item which was pre order delivery before 17th October. Today is 21st October no sign of my item and no reply from anybody.

21 October 2025
Unprompted review
Rated 1 out of 5 stars

Not arrived

I ordered a dress with next day delivery for my birthday. It has been over a week and I haven't received it. I havent got any response on Instagram or email when ive asked for a refund

30 September 2025
Unprompted review
Rated 1 out of 5 stars

The returns is a nightmare

The returns is a nightmare, the customer service takes years to respond. The clothing is not what is advertised on the website. I am genuinely so shocked with this company! I had high hopes, really disappointed.

1 October 2025
Unprompted review
Rated 1 out of 5 stars

I was notified by DHL that my order was…

I was notified by DHL that my order was delayed to the store not providing details for customs when shipping to the US. I myself had to track down the package and reach out via email to DHL to try and get them the information they need on the items. Aria Cove has yet to respond to my emails but this is super unacceptable. These dresses I ordered for my birthday with a weeks additional time to make sure they arrived before I leave for Greece in three days. Now I don’t think there is any way these dresses make it to me in time. I wish I had ordered from a different retailer without these issues.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Impressive Quality.

I've bought online before and been disappointed, but this time was different. The blouse I received is well-made, the stitching is tidy, and it feels like it will last.

2 September 2025

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