They are the schemer . They gave the faulty bed and small mattress when i told they ask me more money when i paid the full amount, when i asked refund also they want money and misbehaving when not rea... See more
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See what reviewers are saying
This company is a scam......do not order from them. I ordered 4 chairs a table & a bench in September 3-4 wks delivery was given. A long story short a guy called Alexander gave me one excuse after a... See more
Apart from delivery chairs are good indeed. The delivery man left big boxes in the main entrance that obstructed my neighbours and got complained. Didn't receive any text messages or email regarding... See more
Company replied
DO NOT USE THIS COMPANY!!! Ordered table and chairs and delivery was promised on 12/08/22. Received email reporting delay in furniture until October. This was not suitable and requested refund. Have... See more
Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Furniture Manufacturer
- Living Room Furniture Store
- Sofa Store
Written by the company
Our mission is simple, at AR Furnishings, we understand each customer’s needs are different therefore we provide a tailored experience to make sure your needs and wants are met. We work with some of the UK & Europe’s largest and most recognised furniture brands to bring the best quality furniture to your home. From the moment of your first enquiry to after your products delivery, we aim to provide a top-class & unparalleled service.
Contact info
Unit B3/5/C, G52 4JW, Glasgow, United Kingdom
- 0141 374 2789
- sales@arfurnishings.co.uk
- arfurnishings.co.uk
2.0
Poor
219 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
After a long wait sofa arrived,Thanks…
After a long wait sofa arrived,Thanks Andy
16 July 2021
Unprompted review
Reply from Arfurnishings
Hi Raymond,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We're glad that your enjoying your new sofa 🤩
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789.
Kind Regards,
Customer Service Team
AR Furnishings
very good and fast😉
9 July 2021
Reply from Arfurnishings
Hi Stefan,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We're glad that your enjoying your PS5 🤩
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789.
Kind Regards,
Customer Service Team
AR Furnishings
DON'T BUY
DON'T BUY! We ordered a 8 seater marble table almost 2 months ago. We recieved no comunication to assure us that the order had been placed and next steps. A month went by and we got a text to say a 2 man courier would be in touch the following week to deliver. 4 Days later 1 man arrived to deliver the table and chairs, or so we thought! The boxes which clearly stated 2 man handling only were dropped at our front door , boxes damaged and some half opened. When we opened the chairs one had a dirty white stain on it. We raised this with the company who have done nothing about it. The table was not delivered. We got in touch to ask when this would be and were told it would be maybe the following week. Next week arrived and the table was delivered without the legs. We rejected the order and tried to seek assistance from the company who were terrible. No communication and left us days before responding. As soon as i commented on their Facebook page stating the issue i got a response within minutes. The table then arrived 4 days later at 7.20 on Sunday morning in a battered crate style box with rusty nails sticking out. The marble top was chipped and scratch across the entire surface, the legs of the table covered in rust from where the table had clearly been assembled before and the chair legs are scratched and chipped. We did not discover this until after the drivers had left because of how badly packaged the crate was. We had to pry it open with a hammer, the wood around the frame was rotten and badly splintered. Where the delivery men left the table on the floor, the many nails sticking out of the box have damaged the floor beneath it. We have contacted the company with photos and a detailed account and had no response.
8 July 2021
I recently purchased some items from…
I recently purchased some items from Arfurnisnings for my new house. The customer service was great from start to finish making the process enjoyable and stress free. All items are lovely with amazing quality and I cannot wait to order more from Arfurnishings.
2 July 2021
Unprompted review
Reply from Arfurnishings
Hi Kayleigh,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We're glad that your enjoying your new furniture 🤩
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789.
Kind Regards,
Customer Service Team
AR Furnishings
Amazing
Professional service from the team, communicated well throughout the whole process of purchasing my new dining table and chairs. Also delivery was quicker than expected and the products are amazing quality! Highly recommend
2 July 2021
Unprompted review
Reply from Arfurnishings
Hi Zahid,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We're glad that you're enjoying your new dining set 🤩 hope to see you again.
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789.
Kind Regards,
Customer Service Team
AR Furnishings
Ordered lion knocker back chairs and…
Ordered 4 lion knocker back chairs and they look great! Came before the lead time quoted! Thanks guys love them 😍
1 July 2021
Reply from Arfurnishings
Hi R.Ahmed,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We're glad that you're enjoying your new dining chairs 🤩 hope to see you again.
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789.
Kind Regards,
Customer Service Team
AR Furnishings
Terrible service can never get hold of…
Terrible service can never get hold of them we ordered table chairs and bench. Bench was broke said they would send us another one that was 6 weeks ago. DO NOT ORDER from these company.
26 June 2021
Reply from Arfurnishings
Hi Neil Hook,
Thank you for your feedback on the service you've received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We apologise for the manufacturing issue which occurred with your bench.
As we are both aware that we tried our best to rectify the issue. We had offered to send out a brand new bench due to manufacturing issues. However the bench was dispatched directly from our supplier and was lost in transit by courier. We had then sent out another bench which you have received and is working perfectly.
The issues which occurred and the lead times it had taken have been strictly out of our control.
Sorry once again, hope to see you again in the near future.
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789.
Kind Regards,
Customer Service Team
AR Furnishings
Fantastic customer service and great quality products
Great customer service
Ordered a Ricardo grey marble dining table, delivery time was 2-3 weeks, delivery was slightly delayed but the customer service team were extremely polite and helpful in finding out what the delay was with the delivery. They even called me after I received my ordered to check if I was happy with the item.
Thank you AR furnishings, I would definitely shop with you again
21 June 2021
Unprompted review
Reply from Arfurnishings
Hi Emma,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We're glad that you're enjoying your new dining set 🤩 hope to see you again.
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789.
Kind Regards,
Customer Service Team
AR Furnishings
Great shopping experience and customer…
Great shopping experience and customer service. The deliver guy was really helpful.We would recommend them to anyone looking to buy nice furniture. Thanks.
16 June 2021
Reply from Arfurnishings
Hi Ada,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We're glad that you're enjoying your new furniture 🤩 hope to see you again.
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789.
Kind Regards,
Customer Service Team
AR Furnishings
Great shopping experience and customer…
Great shopping experience and customer service. I purchased a Louis table and lion back chairs and I couldn’t be more happy! Have recommended to family and will defjj in neatly be back!
15 June 2021
Unprompted review
Reply from Arfurnishings
Hi Jonathan,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We're glad that you're enjoying your new dining set 🤩 hope to see you again.
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789.
Kind Regards,
Customer Service Team
AR Furnishings
Honestly such great service
Honestly such great service, they made everything so straightforward and easy! Products are stunning, would 100% order again! The staff are the nicest people you’ll ever get to deal with. All in amaze, definitely gained yourself a returning customer, will recommend to everyone i know!
15 June 2021
Unprompted review
Reply from Arfurnishings
Hi Bec,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We're glad that you're enjoying your new furniture 🤩 hope to see you again.
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789.
Kind Regards,
Customer Service Team
AR Furnishings
Good Honest company, always go the extra mile!
Bought off this company a few times now, always very helpful and get you the product at the best price, would recommend them to anyone looking to buy nice furniture. Good fast service!
15 June 2021
Unprompted review
Reply from Arfurnishings
Hi Omayr,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We're glad that you're enjoying your new furniture 🤩 hope to see you again.
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789.
Kind Regards,
Customer Service Team
AR Furnishings
Fantastic customer service.
15 June 2021
Reply from Arfurnishings
Hi Assam,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We're glad that you're enjoying your new items 🤩 hope to see you again.
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789.
Kind Regards,
Customer Service Team
AR Furnishings
Very poor service, item never materialised.
Very poor service. Placed an order for an item with a 2/3 week delivery, after 8 weeks of AF blaming the courier (and no response from the courier) the item still didn’t arrive. Requested a refund which was given, the only positive from the whole episode.
15 June 2021
Reply from Arfurnishings
Hi Steven,
Thank you for your feedback on the service you've received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We apologise that your delivery took longer than expected and that we had to cancel your order due to not being able to get our stock on time from our supplier, which we have now stopped using due to continued delays.
Hope to see you again to make things right.
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789.
Kind Regards,
Customer Service Team
AR Furnishings
Thank you very much for the ps5 it is…
Thank you very much for the ps5 it is great.I’ve love me and my partner, we set it up and blow are minds away.
12 June 2021
Reply from Arfurnishings
Hi Christine,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We're glad that you're enjoying your PS5 🤩 hope to see you again.
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789.
Kind Regards,
Customer Service Team
AR Furnishings
Bought 2 beautiful knocker backed…
Bought 2 beautiful knocker backed dinning chairs and couldn’t be happier. They were delivery quickly well packaged & very easily put together. Would happily purchase again.
11 June 2021
Unprompted review
Reply from Arfurnishings
Hi Carol,
Thank you for your amazing review and we're glad your happy 🤩
Best Regards,
AR Furnishings
Don't order from them.
So far it's been a lot of phone calls and emails promising the courier will be in touch to arrange delivery. Weeks later...nothing.
I will never use this company again.
What a shower. Take your money, don't deliver.
Excuse after excuse.
It gets worse! Still no delivery date. No proof that the item is even with the courier company. When I asked for the number of the courier company AR Furnishings told they were not taking calls from the public.
Refund on its way. I gave them until today to guarantee deliver on or before Friday. Not a hope.
On the plus side the young man I have been talking to is an absolute star. Polite and calm.
Got a delivery out of the blue for THE WRONG ITEM. I'm now waiting for a call from the courier to come and pick it up 🤣🤣🤣🤣🤣🤣🤣🤣🥳
Oh dear. The company have flagged my review claiming this is not a genuine customer experience. I've sent the order email to trustpilot. So 🤔
10 June 2021
Reply from Arfurnishings
Hi Rob,
Thank you for your feedback on the service you've received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We apologise for the delays occurred with your order, as our manufacturer had been delayed by the shipping companies. Once the egg chair had finally come in we had dispatched it directly from the supplier to yourself to speed up the process for delivery. However unfortunately the wrong colour was dispatched, an honest mistake which has been out of our control. Once you contacted us in regards to returning the item and getting a refund, we had actioned it right away and got the item uplifted and refunded you in full.
Sorry once again for the issues delays occurred.
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789.
Kind Regards,
Customer Service Team
AR Furnishings
Very good seller polite and called to…
Very good seller polite and called to make sure product was to my satisifaction
7 June 2021
Reply from Arfurnishings
Hi Sophia,
Thank you for your amazing review and we're glad your happy 🤩
Best Regards,
AR Furnishings
First only the legs of the table came.
Avoid at all cost.
Incompetent, borderline fraudulent, company.
Delivers you wrong items. And leaves you hanging for weeks.
Sure
I’ll explain.
My order was supposedly shipped on may 20th.
Today it’s June 13th.
Still no acknowledgement from you that refund has been processed and no refund on my account. That’s 24 days…that’s several weeks.
You should have issued the refund by now as all the issues are entirely from your side and nothing to do with me. But I’m still waiting. So yes it’s either incompetence, or fraud. I’m yet to fully find out. Hopefully it will only be incompetence.
5 June 2021
Reply from Arfurnishings
HI Seb,
I am really sorry with the issues on your order, as discussed the mishap had occurred from our suppliers end. We have tried to work with you to the best of our ability but you rejected everything that we tried to discuss. You didn't want to try to rectify the issue over the phone but quick enough to leave us a negative review online.
Just to clarify we did not leave you hanging for weeks, as a matter of fact we actioned your issue from the first point of contact and kept you up to date with steps to make things right.
As for our customers online and ourselves could you please explain what you mean by borderline fraudulent?
Best Regards,
AR Furnishings
Where do i start
Where do i start, At the great amount of tables chairs and much more, or do i start at the great customer service. The AR Furnishings team has been a great experience due to the kind staff they have. They have spruced my dining room right up with the omega dining table honestly the most stunning products ever. Cant wait to order a bed and bedside cabinets. If they are even half as beautiful as my dining table i will be one happy chappy.
2 June 2021
Unprompted review
Reply from Arfurnishings
Hi Zain,
Thank you for your amazing review and we're glad your happy 🤩
Best Regards,
AR Furnishings
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