Aresunderwear Reviews 110

TrustScore 3 out of 5

3.2

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the product's quality, finding the underwear comfortable, soft, and well-fitting, with some praising the luxurious feel and appearance. Several consumers also noted the ease of ordering and timely delivery of their purchases. However, some people were dissatisfied with the product and their overall order experience. Many reported significant issues with sizing, stating that the products run very small and often do not match the advertised sizes. There are also frequent complaints regarding the material composition, with some customers questioning if it matches the advertised specifications or their expectations. Furthermore, a strong consensus among reviewers highlights poor customer service and difficulties in obtaining refunds or exchanges, with many experiencing unresponsiveness and unhelpful interactions.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers praise the quality, feel, and fit, with some... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the product's quality, fit, and... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers found the ordering process easy and... See more

Customer service

Consumers find customer service to be negative. Many reviewers express disappointment and frustration, citing... See more

Refund

Customers had negative experiences with refund. Many reviewers report that the company refuses to issue... See more

Based on these reviews

Rated 4 out of 5 stars

Absolutely love the briefs I ordered. Quick shipment. Packaged nicer than any underwear I’ve ever worn. Very good quality and incredibly comfortable. One note. Despite ordering four pair that are... See more

Rated 4 out of 5 stars

You write enough about size but my first order is snugger then I would like. But still very nice and am keeping. Have ordered a second order one size larger. Seems to be very good quality. Thank you

Rated 4 out of 5 stars

Really good product, I love how they fit and they feel amazing. Unfortunately there was a minor issue with the branding on the underwear not being correct. Getting it changed has been very difficult.... See more

Rated 5 out of 5 stars

Just a quick review to say I am delighted with these underwear, I wanted to leave a review because I received them within 10 days of placing my order, they are comfortable and soft. The may not have t... See more

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3.2

Average

TrustScore 3 out of 5

110 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Scammed with wrong product

Everyone needs to understand this is a scam. I received my 8 x boxer shorts, they are not silk, they are 2% silk and rest us mix of nylon, spandex and viscose. Like super man made material. I contacted customer service to return and they said they are silk and labeling of product material on their product is wrong?. Anyway, as per this policy you need to return to China at your customer for a refund, currently I have a £10.25 quote but then the carrier does not recognize the address they supplied. In the end I’ll just let my credit card company deal with it but please don’t get scammed like I did

15 April 2026
Unprompted review
Rated 2 out of 5 stars

I ordered several times and was given…

I ordered several times and was given the wrong sizes three times and there was not a timely responce to correct the order before shipment. The web site ordering system was not working correctly and kept defaulting to small. There was no resoultion. So Iwould order more but wasted $225.00 in un useable product and still do not have what iI needed

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Finally found what I was searching for!

I've been seeking an underwear experience that is very soft yet able to maintain support where needed and stays in place despite hours of movement throughout the day. I have finally, after many years of searching landed on the perfect option!

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Order for Premium silk boxers

I ordered Premium silk boxers from the company via their advertisement on Facebook. One pair was only available in Large, the rest were Medium. I am very happy with the Large pair as they are a good fit. I realized my mistake in ordering Medium immediately as I tried on the Large. I have contacted the company several times about exchanging the bulk of the order for the Large size and have had only one message in return which apologized for tardiness through technical difficulties, but no comment upon my actual query whatsoever. The packs of Medium boxers remain unopened. I am disappointed to have such poor customer service as this was my first order and I also ordered a magnetic ring around the same time. Whilst this was received as advertised, I probably wouldn't have bothered had I known the level of overall customer service. I also received a notification that the 'ticket (is) closed' on my query which I immediately disputed with Ares.

22 March 2026
Unprompted review
Rated 1 out of 5 stars

I placed order #24581 on March 8

I placed order #24581 on March 8, 2026 and I still have not received it. I also emailed customer support several times and got no reply at all. This is very disappointing and unacceptable service. I paid AED 292.46, and since the order was never delivered and nobody is responding, I want an immediate full refund.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience ordering from…

I had a great experience ordering from Ares. The website was very easy to navigate, and the entire ordering process was smooth and straightforward. I ordered 8 pairs of underwear, and everything was clear from selection to checkout. Overall, it was a fast, simple, and enjoyable experience. You’re awesome! I would definitely order again and recommend Ares to others. Thank you for making the process so seamless!

5 April 2026
Unprompted review

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