Arc’teryx Equipment Reviews 

Ordered pants using a one time use promo code which still had months left on its validity. I have no stores nearby which stock the Wool Convex Pants I was interested in so took a best guess at my size and ordered from the website.

The pants arrived and they were too small so I called customer service to see if they could help me out. Customer service rep stated that they did not do exchanges and I would have to return and order for FULL PRICE. Why punish customers for not picking the correct size?

Anyway, when I asked if I could speak to a manager I was put on hold for 15 minutes, the rep came back and insisted that none were available right now and that there was nothing they could do. I told her I would wait to speak with one no matter how long it took; however, she continually refused to allow me to speak to a manager. She was incredibly rude and condescending. They forced me to "take a number" with an email case and now I have to wait 3 days to hear back from ANYONE.

I have spent thousands of dollars with this brand, but this experience has been so poor that I think this will be the last time I try to buy anything from the brand. Apparently, you get punished for their inability to have nearby stores or a size exchange policy to get the correct size.

Its a $400 pair of pants made in China. Margins are huge for these guys so you'd think the least they could do is invest in brand loyalty. Really disappointed.

Love that Arc’teryx design their clothing with long arms as standard. While the products are a bit on the expensive side, the quality seems worth it. On top of that, delivery from Germany was impressively fast. Overall, I’m very happy with my purchase and will definitely be coming back for more!

Ordered the Metric IS pants in XXS. However the item I received says S/P - although the packing slip says size XXS. I saw they had the same item on ReGear (Metric IS pants, limelight, xxs, like new) but at a higher price. I asked if I could buy these pants for the same price - so I would actually get the item I paid for. They said no.

In addition, around the same time I purchased the Sentinel jacket on their Outlet site and I’m still waiting for the item to arrive - it’s been 2 weeks.

This is a joke. They sell their items for $$$$ yet they do not care about the customer at all.

Order number: 0033178912

I’m a frequent Arc’teryx customer—this was my sixth (6!) order from their official website alone. Unfortunately, it’s also been my worst experience. My order, worth $1483 CAD (purchased with a 50% off promo code), was delivered, but none of the businesses at the receiving address saw the package (I contacted each of them personally to clarify). So it means not only did I lose the package, but I also lost the promo code and the chance to repurchase the items at the same discount.

UPS investigation was initiated, which provided absolutely no new information—they simply repeated what I could already see using the tracking code. All I wanted to know, which business received my package? Where is the photo proof, where is the sign of the recipient? None of this was provided to me. Despite this, Arc’teryx thought it was a valid reason to close the case, offering no resolution or compensation.

What’s most frustrating is the inconsistency in Arc’teryx’s approach. Based on my research, they have refunded other numerous customers in exactly the same situations. Why am I being treated differently?

None of the businesses at the delivery address received the package, and I expect Arc’teryx to take responsibility and issue a refund.

The disregard for its loyal customers is unacceptable. I no longer recommend this company and will make sure others are aware of their unreliable and inconsistent service. If you care about fixing this mess, you can reach out to me with a proper solution. Otherwise, you’ve lost my trust for good.

I bought a long black puffer jacket for $900. It is not warm at all and the white feather sticks out as it does with a $100 jacket. Very low quality and overpriced. It was my first and last experience with this brand. Just awful.

Terrible experience.

Purchase not delivered. They said met customer, actually not. Not signature need, no delivered photos has been taken.

Terrible customer support, they investigated for over 3 weeks. Still cannot resolve this issue and I didn’t get any reply yet.

Order number: 0032649941

So far horrible experience.

I made an order and the order was not recieved.

I contacted customer service and they completely ignored me!!!

Order number 0032306941

I wish I researched Arc'teryx more thoroughly before buying into their brand. This is my experience from Vancouver, Canada.

I have an Arc'teryx that is about 6 months old. I never wore it out in the rain until yesterday. I only wore it for about 15 minutes in mild rain and the water seeped through, leaving my back and waist wet. I happened to also be wearing $45 rain paints from 33,000ft that held up better than the $600 Arc'teryx with absolutely zero water getting through. I'm now more likely to recommend 33,000ft than Arc'teryx for outdoor wear.

I did contact customer service about my issue and got the following response: "Unfortunately, if the product has been worn and tags have been removed, we are unable to facilitate a return or exchange."

Ordered 2 tshirts, both fit to size very happy with my purchase

I recently bought a jacket online, expecting to have the option to pick it up from the store, but I was disappointed to discover that this was not available. I had to resort to ordering it for delivery to my address with the fastest shipping option, yet the jacket is taking far longer than anticipated to arrive. This experience has been quite frustrating and unsatisfactory.

It was quick and easy to order. I had no problems, and Arc'teryx has really good quality. Of course, you will also pay for the quality and the brand because it is popular. But I really like their products.

Tried to return a product one day before returns deadline, Arc’teryx would not accept, while understanding it was within the cut off, makes no sense whatsoever, wasted time communicating with customer services was most frustrating part of it, that and their lack of display of honourable credentials.

Website has not improved. Haven't bothered ordering anything in ages because the website has always been problematic. Went to order something today and same problem with the payments, trying different methods. I would try a retail shop but Arc'teryx would rather sell direct and cut out the helpful middleman to make even more profits. Shame they cannot take some of their profits and pay someone to fix their website.

High quality products. Really enjoy their skiing equipment

I would advise against buying from arcteryx, I ordered trousers but they were too small for me so I decided to send them back. i have now been waiting for 2 months for a refund and support has not responded to my queries. i would warn you against the shop if you ever make a purchase, you are left on your own if any problems happen.

Made a purchase on Arcteryx REGEAR.

THEY SENT THE WRONG SIZE.

Sent them a message via their form on the website.

First response I get back is telling me that they are sorry about the quality issues.

IT ISNT A QUALITY ISSUE. YOU SENT ME THE WRONG SIZE.

They also asked me to send them pictures.

So I sent pictures where the receipt said LARGE and the packaging says LARGE and the jacket saying XL.

No response for weeks

Then get a response saying they never received a response and they will be closing my ticket.

Give them negative feedback on their survey and a senior CS rep replies to my email telling me to send pics again.

Send them again.
No response again. Closes ticket again.

FIX YOUR EMAILS SYSTEM. I sent the images MULTIPLE times.

I can't even return these in store because its REGEAR. I call Arcteryx and they tell me they can't do anything because its REGEAR.

So I'm stuck with this jacket thats too BIG for OVER A MONTH NOW.

HORRIBLE BROKEN SYSTEM.
HORRIBLE SERVICE.

Good day
I tried to use for first time the limited warranty and after a filling up many papers 📃 and returns the item to them.
They give me 20% discount in a new product ☹️
WHAT A DISAPPOINTMENT for a nice brand

Placed an order for about £480, no information about my order, no email with confirmation of the order, complete silence. I don't even have a clue what's going on with my order. After sending a message to support no response. Please contact me urgently order number 0032084825

Update: Still no response - I really do not understand. It seems my Paypal payment was cancelled - why? Extremely disappointed in Arcteryx - Buyer Beware.

This is now 2 weeks and no sign of my delivery since I paid on 20 September. I have requested a refund, there is no point anymore. However my payment was taken without any issues..

I brought two pairs of the new Gamma shorts. One from their online store and one from their shop in Piccadilly. Both were faulty, and I returned both to their warehouse. They have now sent back the pair I purchased in store and said its my problem to organise a return to the shop. So these shorts will have travelled from me in Somerset (UK) to their warehouse (not in the UK) back to me, then I send them to London, who will then send them back to their warehouse. This is from a company that claims to care about their customer and the environment.