My order was received quickly. When tested I was delighted with the results. So I bought more! The pans are also going to be a beautiful accessory for my new black and gold kitchen. Thank you.
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See what reviewers are saying
we like the quality of the Arcos products, there is no discussion about it. But we were adviced by your support service to order, next time, on Arcos in Belgium. It is a European law, that every Eur... See more
Company replied
Great email communications. Timely discount and intro offers. Excellent selection and quality. Prompt shipping. Best knives I’ve seen in my 60 plus years of culinary and hospitality industry work... See more
Company replied
I bought online shipping to Ireland and the full experience was really good, the shopping process is quick and easy and the products are really high standards as I was expecting from well known brand... See more
Company replied
Company details
Written by the company
Fabricante de cuchillos en Albacete desde 1734.
¡Our commitment!
FREE Standard Shipping on orders over $59 to the contiguous United States.
ES: ARCOS ofrece 10 años de garantía en todos nuestros productos excepto: Sartenes y Cacerolas (3 años) y aparatos electrónicos (3 años)
EN: ARCOS offers 10 years limited warranty on all Products except: Pans & Saucepans (3 years) and Electric appliances (3 years)
FR: ARCOS offre une garantie de 10 ans sur tous nos produits sauf: Casseroles et Casseroles (3 ans) et appareils électroniques (3 ans)
Contact info
Avenida Gregorio Arcos, 38, 02007, Albacete, Spain
- 967 21 02 61
- soporte@arcos.com
- arcos.com
4.8
Excellent
5K reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
My order was received quickly
My order was received quickly. When tested I was delighted with the results. So I bought more! The pans are also going to be a beautiful accessory for my new black and gold kitchen. Thank you.
24 March 2026
Very well made not as good for non…
Very well made not as good for non stick but might need time to be oiled properly
7 January 2026
Reply from Arcos Hermanos S.A
Thank you for your feedback and for your trust in us.
We appreciate your comments. With proper care and maintenance, performance can improve over time.
We hope you enjoy your purchase.
Have a great day,
Kind regards!
I have been using my beautiful new…
I have been using my beautiful new knives and they are wonderful, very well balanced and feel good in my hand!
Thanks! GTO
California, USA
11 November 2025
Delivery was extremely Quick
Delivery was extremely Quick : efficiency of the process. And the products I bought are pretty good
Friendly yours
19 July 2025
Reply from Arcos Hermanos S.A
Thank you for your feedback. We hope you enjoy the order.
Have a nice day!
Excellent quality and prompt delivery.
10 September 2025
Reply from Arcos Hermanos S.A
Thank you for your feedback.
Have a nice day,
Best Regards!
Reply from Arcos Hermanos S.A
Gracias por su opinión y confianza. Esperamos que disfrute mucho del pedido.
Que pase un buen día,
¡Un saludo!
Perfect
a fantastic product. handcrafted in Spain
the best knives for any use and beautiful!
24 August 2025
Reply from Arcos Hermanos S.A
Thank you Fabiola for your feedback. We hope you enjoy the order.
Have a nice day.
Best Regards,
Arcos
Reply from Arcos Hermanos S.A
Gracias por su opinión y confianza. Esperamos que disfrute mucho de la compra.
Que tenga un buen día,
¡Un saludo!
Artigo com boa relação preço/qualidade
Artigo com boa relação preço/qualidade, sóbrio, elegante.
Entrega dentro do prazo estimado.
Correu tudo bem.
30 July 2025
Reply from Arcos Hermanos S.A
Obrigado José pela sua opinião e confiança. Esperamos que desfrute muito da sua encomenda.
Tenha um bom dia,
Um cumprimento!
Very good quality with fast deliver
27 July 2025
Reply from Arcos Hermanos S.A
Thank you for your feedback. Have a nice day!
5 Estrellas 💫
Great email communications.
Timely discount and intro offers.
Excellent selection and quality.
Prompt shipping.
Best knives I’ve seen in my 60 plus years of culinary and hospitality industry work.
2 August 2025
Reply from Arcos Hermanos S.A
Thank you for your feedback. Have a nice day.
Best Regards,
Arcos
Very fast delivery
Very fast delivery. Good quality knives, light but very nice. Thank you.
16 July 2025
Reply from Arcos Hermanos S.A
Thank you for your feedback. We hope you enjoy your order.
Best Regards,
Arcos
Great product
Easy to use web page , which is not normal in Spain, Excellent products and fast delivery.
15 June 2025
Reply from Arcos Hermanos S.A
Thank you, Federico, for your feedback. We will keep working to deliver our best products and service.
We hope you enjoy your order.
Have a great day!
Best regards,
Arcos
Customer support is not helpful at all
Customer support is not helpful at all. I'm requesting a refund and they tell me they're going to send me a ticket, but they never send it to me. I've been waiting for that ticket for 4 days and nothing.
7 June 2025
Reply from Arcos Hermanos S.A
Dear Michael,
Due to an unexpected issue with our shipping partner and a brief closure of our offices over the past few days, our response times may not have been as prompt as usual. However, our customer support team has replied to your emails and is working to resolve your case as quickly as possible.
We understand how important timely communication is, especially in refund processes, and we’re committed to ensuring this is handled to your satisfaction.
Thank you again for choosing Arcos, and we truly appreciate your patience and understanding.
Reply from Arcos Hermanos S.A
Thank you for your feedback! We hope you enjoy your order. Have a great day!
Poultry shear review
I found the quality of the poultry shears to be good. But, not as sharp as I thought they be. Cutting the bone of a chicken was not as easy, as other shears I've used.
26 May 2025
Reply from Arcos Hermanos S.A
Thank you very much for your feedback! We’re glad to hear that you appreciated the quality of our poultry shears. Regarding the sharpness, our shears are designed for durability and safety, but we understand that performance can vary depending on the specific task, such as cutting through chicken bone.
We’ll take your comment into consideration as we continuously strive to improve our products. If you have any questions or need recommendations for tools better suited to tougher cuts, we’d be happy to assist!
Have a nice day,
Arcos
Reply from Arcos Hermanos S.A
Thank you for your feedback! We hope you enjoy your order. Have a great day!
Service was good
Service was good, seemed a long delivery time, but delivered to a pickuup shop, may have been there some time before the shop notified me.
20 April 2025
Reply from Arcos Hermanos S.A
Thank you for your feedback. We're glad to hear you were satisfied with our service. Regarding the delivery time, it's possible the package arrived at the pickup point earlier and the notification was delayed by the shop. We’ll take your comment into account to continue improving the delivery experience. If you ever need assistance tracking an order, please don’t hesitate to contact us.
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