ARC Solutions Scotland Ltd Reviews 11

TrustScore 3.5 out of 5

3.4

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Company details

  1. Computer Repair Service

Written by the company

Based in Hamilton, ARC Solutions Scotland Ltd specialise in prompt, professional IT support for home and small business users throughout central Scotland. If you think you might need our help with your computer, network or website, get in touch and we'll have you sorted out in no time.


Contact info

3.4

Average

TrustScore 3.5 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

ARC Solutions - Supportive and Informative in every way

ARC Solutions have been our Company's supported IT for many many years. Alan the Owner and Director has taken us through 3 x office moves and new set ups and I don't know what we would do without him, he goes above and beyond to help. Alan makes things easier to understand and explains the process. You feel supported which is extremely important when something goes wrong. He also keeps us up to date and in the know regarding changing laws on IT security etc.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Please stop spam calling me

Please stop spam calling me. Your agent who switches names between Elizabeth and Margaret (amoung others) has repeatedly harassed me with spam calls. I have asked her multiple times to take me off your spam call list. If she calls again I will be making a police report against your company for harassment.

30 January 2026
Unprompted review
ARC Solutions Scotland Ltd logo

Reply from ARC Solutions Scotland Ltd

Elizabeth, I tried to obtain more information from you in relation to this review through the Trust Pilot system. Unfortunately you did not respond within the 3 day period. I run a small IT support company (Just myself) providing IT support to businesses and a few home users throughout Lanarkshire. I have not, do not and never will take part in spam calling. I only ever contact people where they have requested me to do so, and that contact comes directly from myself, not a female.
I am obviously, sorry for any stress that has been caused by your experience, but I can with 100% certainty say that this was not caused by me or my company.

Rated 5 out of 5 stars

Brilliant Service

The second time I have used ARC solutions this year and both times the service was exceptional. Alan explains things very simply and gives you lots of options and on both occasions I have been massively impressed with the solution I received and would highly recommend to anyone.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Totally positive experience getting my…

Totally positive experience getting my Mac up and running again.What a breath of fresh air to deal with a person (Alan)who talks the talks but walks the walk as well in a professional but easy going personal way.
Great chat on each visit and made to feel welcome.

4 August 2022
Unprompted review
Rated 5 out of 5 stars

I would highly recommend ARC Solutions…

I would highly recommend ARC Solutions Scotland Ltd to all my friends and family. Alan provides a professional service by providing excellent advice and offered good solutions to all my IT issues. My IT knowledge is basic but Alan was very patient and explained things very well to me. Overall, I’m very pleased with the service I received from ARC Solutions. Thank you.

15 March 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

I have used ARC Solutions' serivices a couple of times (for laptop repairs) and I have always been pleased with the service. The job is carried out quickly with detailed updates.

Prompt responses, personalised assistance and great value for the service

8 March 2021
Unprompted review
Rated 5 out of 5 stars

Speedy and efficient service.

Our computer crashed after an update on 22nd February. PC World wouldn't look at it till end of April once out of lockdown. Was recommended ARC Solutions by a friend and I have been extremely impressed. Everything had to be reinstalled and we were given the opportunity to upgrade the hard drive at the same time, which we chose to do. We were kept in the loop as to how work was progressing and picked it up yesterday. It is now running like a new machine and everything is still there I would recommend this service to anyone.

3 March 2021
Unprompted review

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