ArchiExpo Reviews 5

Reply from ArchiExpo

Dec 4, 2024

Thank you for sharing your feedback.

ArchiExpo is a platform designed to connect project stakeholders with suppliers (manufacturers or resellers). Through our site, professionals can send requests for quotes or documentation directly to suppliers. It is then up to the suppliers to respond to these inquiries.

Our role is purely as an intermediary, facilitating connections between buyers and suppliers to streamline the procurement process. We do not sell or stock any products ourselves.

We regret that your experience was not as expected and would be happy to assist you further in navigating the platform or addressing any specific concerns.

Best regards,
The ArchiExpo Team

Reply from ArchiExpo

Jun 20, 2024

We are truly sorry to hear about your negative experience with one of our recommended suppliers. Your satisfaction is our top priority, and we take such feedback very seriously.

As mentioned in our instructions, it is essential to fill out the contact form so our customer service team can effectively handle your claim and provide a suitable solution. This allows us to gather all the necessary information to investigate the issue and assist you in the best possible way.

We strongly encourage you to fill out the form, and our team will address your case as quickly as possible. Your feedback is valuable to us and helps us continuously improve our services to prevent such situations from occurring again.

Thank you for your understanding and cooperation. We hope to resolve this situation promptly.

Reply from ArchiExpo

Jun 18, 2024

Thank you for bringing this to our attention. We’re very sorry to hear about your experience and apologize for any inconvenience caused. We take allegations like this very seriously and are committed to recommending only reputable suppliers.

Could you please provide us with more details about your situation, such as the name of the supplier and the specifics of what happened? This will help us investigate and address the issue thoroughly.

Please contact us directly at customerservice@virtual-expo.com so we can work on resolving this matter promptly. We aim to ensure that all our recommendations are based on rigorous checks and reliable feedback to prevent such issues. Thank you for your feedback; we are always striving to improve and provide better service to our customers.

Reply from ArchiExpo

Updated Jun 14, 2022

Hello. Thank you for your comment. We looked into your case and have concluded that there was probably a lack of clarity regarding the explanation certain services subscribed to. We pride ourselves on being fair and transparent vis a vis our clients. We would therefore like to offer you an extra free period, without commitment, to compensate for any misunderstanding there may have been. Please don't hesitate to contact the person who managed your account manager in order to set this up :-)