Arcadia Finance Reviews 

2,732
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 862 reviews, reviewers had a great experience with this company. Customers consistently praise the company for its excellent service and user-friendly online experience. Many highlight the quick and efficient process, noting that applications are fast and funds are often received promptly. Reviewers appreciate the helpful and responsive customer service, which provides assistance and various loan options. However, some customers noted difficulties with loan approvals, reporting they did not receive a loan despite applying. Others experienced payment issues, such as money sent to the wrong account or receiving less than requested. Additionally, some reviewers faced repeated documentation requests or a lack of follow-up.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its speed, reliability, and efficiency.... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising its speed, ease, and... See more

Payment

Customers had ambiguous experiences with payment, with some reporting quick and immediate payments after loan... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers appreciating the quick assistance,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and urgent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service is generally excellent, the look and feel of the website is user friendly. The only thing I want to give constructive feedback on is some of the staff being abrasive on the two occasions... See more

Company replied

Rated 4 out of 5 stars

The prompt response to assuring me with information and also response to my email. 3 weeks after my daughter passed in the process of grieving, I needed help to take my younger daughter to see a docto... See more

Company replied

Rated 4 out of 5 stars

Wallet money 💰 is very hard to withdraw without knowledge is better when straight sent to account

Company replied

Rated 5 out of 5 stars

The experience was fast and easy with only your bank statement anf company details poooff like that money in same time.

Company replied


Company details

  1. Non-Bank Financial Service
  2. Finance Broker

About Arcadia Finance

Written by the company

A trusted loan comparison service

What is Arcadia Finance?

Arcadia Finance is a free service that helps you in the search of loans by connecting you to a variety of different banks and lenders with one loan application. By filling up the loan application you will get multiple loan offers, which you can compare and select the most suitable offer.

✔ Loan R100 - R350 000

✔ Quick loan offers

✔ Free application without commitment

APPLY NOW
We work with well-known, trusted and NCR licensed lenders in South Africa.

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(2,732)

857 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service was great.

The service was great.

1 July 2026
Arcadia Finance logo

Reply from Arcadia Finance

Appreciated, Paulette! Great service is always what we strive for. Means a lot to hear that.

Kind regards,
The Arcadia Finance Team

Rated 1 out of 5 stars

They kept referring me to other loans…

They kept referring me to other loans and I was rejected

3 July 2026
Arcadia Finance logo

Reply from Arcadia Finance

Hi Beuty,

Thank you for the feedback. As a loan comparison service, we match applicants with multiple lenders to find the best possible fit. Unfortunately not every application will result in approval, as each lender has their own qualifying criteria. We're sorry it didn't work out this time.

Kind regards
The Arcadia Finance Team

Rated 4 out of 5 stars

To help me

It help me alot

6 July 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thank you, Lisebo! Really pleased we could be of help. That's what we're here for.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

Quick service

The response was quick

6 July 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thank you, Joy! A quick response is always the priority. Really pleased it stood out for you.

Kind regards,
The Arcadia Finance Team

Rated 1 out of 5 stars

They couldn't help me with loan and…

They couldn't help me with loan and keeps redirected to other loans but tell me the loan is ready to comfirm

6 July 2026
Arcadia Finance logo

Reply from Arcadia Finance

Hi Adriaan,

Thank you for the feedback. As a loan comparison service, we present applicants with available loan options from our lending partners. If a loan showed as ready to confirm but didn't go through, this would be something to follow up on directly with the lender. Please feel free to contact us if you need help identifying who that is.

Kind regards
The Arcadia Finance Team

Rated 5 out of 5 stars

I experience the care of people and…

I experience the care of people and helpful thanks for that and build a profile with customers kepit up

5 July 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thank you, Bhekizitha! Really pleased the care and helpfulness came through for you. Building a good relationship with every customer is something we take seriously. We'll keep it up!

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

Be faithful and honest

Faith fully and honest

4 July 2026
Arcadia Finance logo

Reply from Arcadia Finance

Appreciated, Jabulisiwe! Trust and honesty go hand in hand. Means a lot to know that stood out for you.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

Customers satisfaction

Customers satisfaction

26 June 2026
Arcadia Finance logo

Reply from Arcadia Finance

Appreciated, Xola! A satisfied customer is always the goal. Means a lot to hear that.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

The application was good and got money…

The application was good and got money instantly after approval

24 June 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thanks, Leornard! From a good application experience to instant payment after approval. That's always the goal. Really pleased it delivered on both fronts for you.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

Great service

Great stuff

25 June 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thank you, Jerome! Really pleased the experience left a positive impression. We appreciate the feedback.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

Finally received a loan through these…

Finally received a loan through these guys.. Awesome

22 June 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thank you, Thandanani! Finally getting that loan through is always worth celebrating. Really pleased we could connect you with the right lender.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

Good

Good experience 👌

1 July 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thanks, Otlotleng! Really pleased it all worked out well for you. We'll keep it up.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

Honest and trustworthy

Honest and trustworthy

27 June 2026
Arcadia Finance logo

Reply from Arcadia Finance

Appreciated, Mapalakanye! Two qualities we never compromise on. Means a lot to know that stood out for you.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

Good

The company is good until now

13 June 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thank you, Raymond! Really pleased the experience has been a positive one so far. We'll keep working hard to maintain that standard.

Kind regards,
The Arcadia Finance Team

Rated 2 out of 5 stars

service it's not nice

service it's not nice

23 June 2026
Arcadia Finance logo

Reply from Arcadia Finance

Hi Tebogo,

Thank you for the feedback. We're sorry to hear that. We'd appreciate the chance to understand your experience better. Please feel free to reach out to us directly with more details.

Kind regards
The Arcadia Finance Team

Rated 5 out of 5 stars

Quick and easy way to get a loan from…

Quick and easy way to get a loan from different lenders,very convenient and safe.

22 June 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thanks, Nolwazi! Fast access to different lenders without compromising on safety or convenience. Really pleased the experience ticked all those boxes for you.

Kind regards,
The Arcadia Finance Team

Rated 1 out of 5 stars

I kept on filling out application but…

I kept on filling out application but kept get repeated notification to apply when I did but got no response or out come on my application

27 June 2026
Arcadia Finance logo

Reply from Arcadia Finance

Hi Lorrentta,

Thank you for the feedback and we're sorry to hear about the experience. Application outcomes are communicated by the lender and not by Arcadia Finance, as we are a loan comparison service. If you have not received any feedback, we'd recommend reaching out to the lender directly. Feel free to contact us if you need help identifying who that is.

Kind regards
The Arcadia Finance Team

Rated 1 out of 5 stars

It's been a month now since my…

It's been a month now since my application has been successfully or reviewed it's so confusing

19 June 2026
Arcadia Finance logo

Reply from Arcadia Finance

Hi Loyiso,

Thank you for your patience and we're sorry to hear about the confusion. Please note that Arcadia Finance is a loan comparison service and application updates are managed by the lender directly.

Kind regards
The Arcadia Finance Team

Rated 5 out of 5 stars

They pay on time

They pay on time when u apply

20 June 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thank you, Daniel! On time payments from the lender is always what we work towards. Really pleased it came through that way for you.

Kind regards,
The Arcadia Finance Team

Rated 1 out of 5 stars

Review amount

DeReview amount

23 June 2026
Arcadia Finance logo

Reply from Arcadia Finance

Hi Ayanda,

Thank you for the review. Based on your profile it appears you may be based outside of South Africa. Please note that Arcadia Finance is a South African service and we are only able to assist applicants who are based and employed in South Africa. This may be the reason your application was unsuccessful.

Kind regards
The Arcadia Finance Team

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