Arbury Reviews 

Amazing service from Paul , really helpful, highly recommend
Will be returning

My car is a 10 month now 11 months Peugeot E 5008. Since delivered to the branch on the 11th of February I have struggled to get answers. It often takes days to reply. Even now having identified the problem they are struggling to order the correct part At my wits end. I have tried various routes including Peugeot customer care who have given some advice. I also phoned Aubrey leasing and was eventually put through via two switchboards to someone who promised the manager from the branch would phone me back. I received no call. Even at this stage I have no indication of when the car will be repaired. Customer service is a joke.

Paul was personable, kind, honest, and caring, he took time to explain everything to me, making sure that I was satisfied with the product I was buying. He was professional throughout the process

Very good experience. Not pushy, very helpful and nice coffee! Although I bought a Peugeot from elsewhere, I would nevertheless return here when looking.

I bought my Cupra Formentor from a different dealer. Its had a lot of problems and confidence was wearing thin. I took it to Arbury Solihull for diagnostics tests and from the very start they were great and very reassuring about getting the problem fixed. Special mention to Shannon Harrison kept me updated all the way through. She also arranged a courtesy car and explained process of the repair very clearly. It safe to say I have found a new home for my Cupra when I need one. I now feel a lot anxious about my purchase. Any future car purchases they would be my first call.

Louis was an excellent help when purchasing my new fiat he was super helpful. He made the experience of part exchanging and buying a new car smooth and easy.

Great experience getting my new car sorted with Luke

Professional throughout the whole process, and kept me well informed

Fantastic handover as well!

Second time at Arbury Walsall,excellent service both times,recently purchased my new 2008 GT premium from Louis Jackman,good service good laughs nice lad😃👍

From the moment we sat down Luke was helpful and made the whole experience relaxed and fun.
Everything was explained and all questions answered honestly. There was no rushing through anything or railroading into decisions.

Nice and friendly service would recommend

Excellent service from start to finish with Andrew Parton at Arbury Peugeot in Bromsgrove. Would thoroughly recommend.

When will a dealer learn that when they don't answer a customer's question then said customer will know something being hidden about the car.

I asked why car had been sold then put back on for sale?

They replied with 'they can't respond with why customer hasn't purchased MOT insurance.'

I never even asked about insurance.

Read emails correctly.

Fantastic customer service from start to finish. We were dealt with by Andy Parton, who was professional and really helpful in assisting us to buy our dream car. We felt no pressure to purchase and he ensured we were given all information before making the decision. He also went above and beyond to ensure that a dink was rectified in a timely manner prior to handover and made us feel at ease with being able to contact him with any issues after purchase. Very very thankful for a positive experience and would highly recommend arbury Peugeot Bromsgrove to anybody looking for a great car!

Neil has been really helpful and approachable, from the initial phone call to the end of sale, he's made the process of buying our new car easy. Thanks Neil.

Luke my sales rep has been amazing from start to finish. Great service and made everything easy. All with a smile. Can’t recommend Luke enough. Amazing service

The friendly and helpful staff. Made the whole process a breeze.

Booked my car in as it had been knocking for a while. The technician James was very thorough and diagnosed the problem quickly. Was expecting a large bill but was pleasantly surprised by the cost and the how quickly they carried out the repair. Would definitely recommend.

I’ve got a mobility car via Peugeot Stourbridge & find out we haven’t got a compressor puncture kit so mobility told me to order 1 via Peugeot Stourbridge. So ordered 1 a week b4 Xmas never received it till feb 16th contacted then 3 times never ring me back after leaving message ? My car was booked in on the 16th feb & the garage never removed the spanner service light of dash so I contacted them via phone waiting half hour put the phone down on me 3 times & then on 4th time a lady picked phone up and just said bring back the next day . Come on guys sort your phones out just want to speak to a person not asking much ?? Can’t do enough 4u when u by a brand new car but customer service as bean shocking Peugeot Albury Stourbridge

Paul was a great sales man no pressure selling very patient got me a great deal . Would recommend Paul and arbury to anyone buying a new car

Shawn and Jessica were fab and very helpful with me purchasing my new car; they went above and beyond to help me as I am not very knowledgeable! Thank you both!!!