Arborisk Insurance Reviews 

1,042
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, friendly, and always helpful, making interactions a pleasure. The service is frequently highlighted as excellent, with many appreciating the tailored approach to their individual needs and the ease of the overall process. Reviewers also commend the customer service for its responsiveness and efficiency, often noting that staff remember them and go above and beyond. People are particularly impressed with the competitive pricing and the ability to save money while still receiving comprehensive coverage. The quick response times to inquiries and adjustments are also frequently mentioned as a significant benefit, ensuring a smooth and stress-free experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, consistently describing it as professional, efficient, and... See more

Customer service

People report positive experiences with customer service, highlighting the ease of communication and the... See more

Price

Clients share positive opinions on price, with many reviewers reporting competitive and reasonable costs for... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sam has been organising our commercial vehicle insurance for the last three years and has always done an excellent job. He is very knowledgeable and always responds quickly and answers all our queries... See more

Company replied

Rated 5 out of 5 stars

Amazing, friendly and always helpful. I find information is well explained with nothing too much trouble. Aways a pleasure to do business with. I hav been with Arborisk for 10 years and can only speak... See more

Company replied

Rated 5 out of 5 stars

Scott has dealt with us a few times now. He knows his stuff, is personable and provides a good service. Clearly keeps notes from previous conversations so can relate to answers we might have given p... See more

Company replied

Rated 5 out of 5 stars

I first contacted Mateusz for my vehicle insurance that I wanted moving to fleet cover, he was more than happy to help and offer a very competitive rate which was clear and transparent through eve... See more

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Business Broker
  4. Insurance Agency

Written by the company

Chartered insurance broker, winner of The British Insurance Awards 2025 and finalist UK Broker Awards 2025 'Commercial Broker Of The Year' specialising in Tree Surgery, Landscape Gardening, Forestry and Arboricultural insurance.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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How this company uses Trustpilot

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4.9

All reviews

(1,042)

164 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful and knowledgeable staff.

Very helpful and knowledgeable staff.

Its rare nowadays that you are able to speak to the same person every time you contact an organisation.

I'm very impressed with the company, and i was very impressed with Lydia, the member of staff who dealt with my business, confidently, efficiently and added a personal touch to ensure that i received an excellent service.

29 October 2025
Arborisk Insurance  logo

Reply from Arborisk Insurance

Many thanks for your 5 star review. We pride ourselves on the level of great service we provide. Your comments will be shared with Lydia

Rated 5 out of 5 stars

Very helpful staff who know their…

Very helpful staff who know their stuff. We have an arborisk policy with them plus cover for a cherry picker and tractor. We usually deal with Ashley and nothing is too much trouble, but everyone we have dealt with is the same, a pleasure to speak with. They are well worth the five stars I have given them.

11 August 2025
Unprompted review
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Reply from Arborisk Insurance

Thank you for your positive review. It really is appreciated when customers provide us with feedback, especially when it is so positive. We will be sure to pass your comments on to Ashley and the team!

Rated 5 out of 5 stars

Iv been with this company since I…

Iv been with this company since I started in 2016 and they are bespoke in what they offer. I have recommended many times

30 October 2025
Unprompted review
Arborisk Insurance  logo

Reply from Arborisk Insurance

Thank you for your continued loyalty and for taking the time to provide your review. We are proud of the service we provide and delighted to receive such a positive review.

Rated 5 out of 5 stars

Easy and efficient to renew

Easy and efficient to renew, adjust policy, speak to staff, advise and support with resources all is all good.

22 October 2025
Unprompted review
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Reply from Arborisk Insurance

Many thanks for taking the time to leave us a positive review.

Rated 5 out of 5 stars

Insurance renewal

Been with Arborisk now for 5 years and when it comes to renewal they always try to give me the best price as insurance goes up every year even if you don't claim very pleased with the service thank you

29 October 2025
Unprompted review
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Reply from Arborisk Insurance

Thank you for your 5 star review. We will be sure to pass your comments on to the team!

Rated 5 out of 5 stars

have been with Arborisk for many years

have been with Arborisk for many years
been fantastic, always reasonable price and helpful.
unfortunately we have had to claim a couple of time but they made it a smooth easy process.

30 October 2025
Unprompted review
Arborisk Insurance  logo

Reply from Arborisk Insurance

Many thanks for your 5 star review. We strive to make insurance and all of our processes easy and its wonderful to receive your feedback on this! We will be sure to pass your comments on to all members of the team including our claims personnel!

Rated 5 out of 5 stars

Best tree surgeon insurance ever

Best tree surgeon insurance ever. Staff are very helpful they understand the industry and best of all the deliver on what they promise.

30 October 2025
Unprompted review
Arborisk Insurance  logo

Reply from Arborisk Insurance

Thank you for taking the time to provide your review. We are proud of the service we provide and delighted to receive such a positive review.

Rated 5 out of 5 stars

Arb insurance

Very easy to use service competitive prices, a a simple when it comes to renewals

30 October 2025
Unprompted review
Arborisk Insurance  logo

Reply from Arborisk Insurance

Thank you for taking the time to leave us a 5 star review.

Rated 5 out of 5 stars

Quick and Professional Service

The team at Arborisk respond quickly to emails and calls. The overall service is great and I would recommend them

7 February 2025
Unprompted review
Arborisk Insurance  logo

Reply from Arborisk Insurance

Thank you for your 5 star review and recommendation.

Rated 5 out of 5 stars

brilliant service

Joshua, who dealt with us was great. He went through some different options with me, back and forth to get the best deal

30 October 2025
Unprompted review
Arborisk Insurance  logo

Reply from Arborisk Insurance

Many thanks for your review. We are pleased to hear of the great service you have received. We will be sure to pass this praise on to Joshua

Rated 5 out of 5 stars

5 star

The company itself is fantastic. Easy contact on the phone and email

27 October 2025
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Reply from Arborisk Insurance

Thank you for your 5 star review. We will be sure to pass your comments on to the team!

Rated 5 out of 5 stars

Great customer service.

Just added a new truck to the fleet. As always, mateusz was very friendly and helpful. All sorted very quickly with no fuss or stress. Very easy company and people to deal with.

27 October 2025
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Reply from Arborisk Insurance

Many thanks for your 5 star review. We strive to make insurance and all of our processes easy for our customers. Its wonderful to receive your feedback on this! We will be sure to pass your comments on to Mateusz

Rated 5 out of 5 stars

Joshua was really helpful with getting…

Joshua was really helpful with getting the right insurance for me highly recommend

27 October 2025
Unprompted review
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Reply from Arborisk Insurance

Many thanks for your review and recommendation. We are pleased to hear you have had such a positive experience and will pass your comments on to Joshua

Rated 5 out of 5 stars

Price was more than reasonable and sam…

Price was more than reasonable and sam was very easy to deal with

25 October 2025
Unprompted review
Arborisk Insurance  logo

Reply from Arborisk Insurance

Many thanks for taking the time to leave us a positive review. Your comments will be passed on to Sam.

Rated 5 out of 5 stars

Excellent service

Excellent service, we have used Arborisk for many years and highly recommend them

23 October 2025
Arborisk Insurance  logo

Reply from Arborisk Insurance

Thank you for your 5 star review and recommendation. We are grateful for your loyalty and hope to continue supporting you and your insurance needs in the future.

Rated 5 out of 5 stars

Many Thanks Mat

Mat made the whole experience a pleasure. No fuss and completed promptly. Many Thanks

23 October 2025
Unprompted review
Arborisk Insurance  logo

Reply from Arborisk Insurance

Many thanks for your review. We are pleased to hear you have had such a positive experience. We will ensure your comments and thanks are passed on to Mat.

Rated 5 out of 5 stars

Arborisk team, tailored Policy's for professionals

Mat & Josh facilitated everything for this year's renewal.

Some major changes to the policy such as removing a vehicle and adding accessories to another, we even saved money on our policy this year.

The whole process was easy, clean and inclusive, it's always tailored to our specifics,I thoroughly recommend speaking to the team directly as they will find the best fit for your business.

Have been with Arborisk for a longtime and hope to continue business with them in future.

22 October 2025
Unprompted review
Arborisk Insurance  logo

Reply from Arborisk Insurance

Many thanks for your review and continued loyalty. We pride ourselves on the level of great service provided by our team. It is always great to receive such amazing reviews and feed this back to the team. Your comments will be shared with Mat & Josh

Rated 5 out of 5 stars

Good, friendly advice

Scott has dealt with us a few times now. He knows his stuff, is personable and provides a good service. Clearly keeps notes from previous conversations so can relate to answers we might have given previously and gives us plenty of time for our questions.
Would highly recommend.

20 October 2025
Arborisk Insurance  logo

Reply from Arborisk Insurance

Many thanks for your review. We pride ourselves on the level knowledge our account handlers possess and of great customer service provided. Your comments will be shared with Scott

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