Cyrus was easy to understand, spoke slowly and respectfully, did not try to "sell" me, listened to my requests and comments, and competently arranged my flights. He also provided helpful tips for tra... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Travis is my go-to travel booking agent. I have been using his services for about 3 years now and he is always responsive and reliable. My travel itineraries have gone off without a hitch and the pric... See more
Company replied
So, Aran Grant was not the cheapest option for me. That being said, I would not have received the level of service that is provided by Aran Grant and its employees. I was kept up to date on any change... See more
Company replied
STEPHANIE was extremely courteous and engaging. Very knowledgeable and professional. She was eager to assist us find the best flights that met our needs and within our budget! She was patient with us... See more
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Company details
About AranGrant
Written by the company
AranGrant is an Olympic-grade team of travel planners. We gathered a rare mix of seasoned experts whose combined expertise encompasses the full breadth and complexity of the air travel industry.
HOW IT WORKS
1. Share your trip plan
Contact via email or phone our travel planners. Outline the arrangements you would prefer.
2. Review your options
We promptly detail the best flights for you. Decide on further adjustments as needed.
3. Secure your ticket
Pick your flight. Review all details, approve payment, and receive your tickets pronto.
Contact info
1717 McKinney Avenue, 75202, Dallas, United States
- +1 (888) 863-3910
- customercare@arangrant.com
- arangrant.com
4.5
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AranGrant
Dear Jane Groner,
Thank you for sharing your feedback with us! We’re delighted to hear that Elvin was great and provided you with a positive experience.
Our team takes pride in delivering professional and personable service, and it’s wonderful to know that this came through during your interaction.
We truly appreciate your kind words and look forward to assisting you again with your future travel needs.
Sincerely Yours,
ARANGRANT Team
Good service on requested changes to air travel
I purchased round trip business class air through Aran Grant to South Africa. After a few months, I noticed the return airport was different than the one I booked. I contacted Aran Grant and they provided an updated itinerary. There was an additional cost but the itinerary was perfect. I would buy air from Aran Grant again.
10 February 2026
Unprompted review
Reply from AranGrant
Dear Carol McKone,
Thank you for taking the time to share your experience with us and for leaving such a positive 5-star review.
We’re delighted to hear that your business class trip to South Africa worked out perfectly in the end. We truly appreciate your patience and understanding regarding the itinerary adjustment, and we’re glad we could provide a solution that met your needs.
Knowing that you would choose to book with us again means a great deal to our team.
We look forward to assisting you with your future travel plans and ensuring every journey is seamless and enjoyable.
Sincerely Yours,
ARANGRANT Team
Superior, Friendly & Fast Service
Superior, professional, friendly and responsive service by Zane. He addressed all my concerns and throughly explained everything. I had spent over a couple of hours trying to plan this trip when Zane came to my rescue and swiftly handled it all in just a few minutes. He helped make it so much easier and was not pushy and was very responsive to all my questions. So very helpful. I will use AranGrant again!
23 February 2026
Unprompted review
Reply from AranGrant
Dear Karen Phillips-Wilkes,
We truly appreciate your 5-star review and the kind words you shared!
It’s fantastic to hear that Zane provided superior, professional, and friendly service while addressing all your concerns thoroughly.
We’re especially glad that he was able to make your trip planning so much easier and save you valuable time. Your feedback reinforces our commitment to being responsive, helpful, and never pushy.
Knowing that you’ll choose Arangrant again means the world to us, and we look forward to assisting you with your future travel plans.
Sincerely Yours,
ARANGRANT Team
The agent was very helpful during the…
The agent was very helpful during the booking process and after the booking responded in time. Was able to help.
6 February 2026
Unprompted review
Reply from AranGrant
Dear Jay Patel,
Thank you so much for sharing your positive experience with us!
We’re delighted to hear that our agent was helpful during the booking process and continued to provide timely support afterward. It’s wonderful to know that you felt assisted every step of the way.
Your feedback means a lot to our team, and we look forward to serving you again in the future.
Sincerely Yours,
ARANGRANT Team
Avoid Istanbul (IST) !
Your arrangements were fine, HOWEVER, if any handicap or seniors are routed through IST (Istanbul) I highly recommend they arrange Meet and Assist or else avoid IST entirely! The wheelchair service was abysmal, we were left outside arrival gate with no means to get to either Turkish lounge or departure gate. We were on business tickets with wheelchair assistance clearly identified on boarding passes. I also joined Turkish frequent flier (Miles and Smiles) and repeated phone calls to them were useless, they offered NO help to resolve. We had to walk from one end of IST to the other and we have limited walking ability! No one at that airport were of ANY help, despite repeated requests to various entities. Turkish Air flight was fine, but I would tell anyone to avoid them if it means connecting at IST.
19 February 2026
Unprompted review
Reply from AranGrant
Updated response on March 17, 2026
Dear Douglas Hartman,
Thank you for sharing your experience with us. We’re sorry to hear about the difficulties you faced with wheelchair assistance at Istanbul Airport.
While we’re glad your flight itself was comfortable, we understand how disappointing the airport service must have been.
We’re grateful that you are still considering our services in the future, and we remain committed to making your next journey smoother.
Sincerely Yours,
ARANGRANT Team
=====================================
Initial response on February 24, 2026
Dear Douglas Hartman,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
Go elsewhere
First off, the flights and price I found online was not available (according to them) when I called. I went ahead and booked the flights. On my return leg, I was flying from a popular island home and when I received the ticket, I noticed the flight from the island to the mainland was separate so that I had to get my bags and recheck in for the remaining flights. I have never had that issue before but they stated they had no choice. Since then I have had 3 flight or time changes and I still have 45 days until my departure. I receive an email notice that a change was made but to contact the travel agent for specifics. I would think they would be contacting me immediately. Who knows what will happen in that time frame. I will NEVER use them again.
6 January 2026
Unprompted review
Reply from AranGrant
Updated response on February 28, 2026
Dear Florence Gaffin,
We'd love to help your case, but since the required details haven’t been provided, we are limited in the possibility to further address your concern.
Please know that we remain available to assist you shall you decide to reach out to us.
Sincerely Yours,
ARANGRANT Team
=====================================
Initial response on February 19, 2026
Dear Florence Gaffin,
Thank you for sharing your feedback on Trustpilot. We are sorry to hear about your experience and would like to address your concerns promptly.
Unfortunately, we were unable to locate your booking details based on the information provided in your review. To assist you further, could you please reach out to us directly at claims@arangrant.com with your order number and any additional details regarding your issue?
We appreciate your cooperation.
Sincerely Yours,
ARANGRANT Team
Still on my trip but the first leg of…
Still on my trip but the first leg of flight went off great. I really do appreciate the savings they provided on my business class flight. Would absolutely use again
1 February 2026
Unprompted review
Reply from AranGrant
Dear Janice Kling,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that the first leg of your trip went smoothly and that you appreciated the savings on your business class flight. Your kind words mean a lot to us, and we’re thrilled to know you would absolutely choose us again.
We wish you a fantastic rest of your journey and look forward to serving you on your future travels.
Sincerely Yours,
ARANGRANT Team
We were able to get excellent business…
We were able to get excellent business class airfare with the help from AranGrant for our trip from US to Japan. I was kind of skeptical initially, based on some of the reviews. Everything went smoothly, we didn't need to make any changes to our flights and I will not be hesitate to use them again.
27 January 2026
Unprompted review
Reply from AranGrant
Dear Jenn Chan,
Thank you for sharing your wonderful feedback!
We’re delighted to hear that you secured excellent business class airfare for your trip from the US to Japan with our help. We truly appreciate your trust, especially since you were initially skeptical, and we’re glad everything went smoothly without any changes needed.
Your confidence in booking with us again means so much, and we look forward to assisting you on future journeys.
Sincerely Yours,
ARANGRANT Team
Great value for the money.
Great value for the money.
Arangrant helped us secure a round trip business flight for about 30% less than what i could find elsewhere
4 February 2026
Unprompted review
Reply from AranGrant
Dear Fernando de Teresa,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you found great value in booking with us and that Arangrant was able to help you secure a round-trip business flight at about 30% less than what you found elsewhere.
Your satisfaction is our top priority, and we’re thrilled we could make your travel experience more affordable and enjoyable.
We look forward to assisting you again on future journeys and continuing to provide exceptional value and service.
Sincerely Yours,
ARANGRANT Team
Friendly staff
Friendly staff. Upfront pricing. The entire process was quick and painless. Will be using them again.
17 February 2026
Unprompted review
Reply from AranGrant
Dear Tara,
Thank you for your kind words and wonderful 5-star review!
We’re delighted to hear that you found our staff friendly, appreciated the upfront pricing, and experienced a quick and painless booking process.
It’s great to know you’ll be using us again, and we look forward to assisting you on your future travels.
Sincerely Yours,
ARANGRANT Team
The best overall service by AranGrant…
The best overall service by AranGrant customer service. We have pirchased more than 5 international business class tickets. Their support and service is the best. Except for a few here and there sales staff, the rest were amazing. AranGrant is now our favorite family travel agency.
4 February 2026
Unprompted review
Reply from AranGrant
Dear Syed Haider,
Thank you so much for your heartfelt 5-star review!
We’re truly honored to be your family’s favorite travel agency and delighted to know that our customer service team has provided the best overall support for your journeys.
It’s wonderful to hear that we’ve been able to assist with more than five international business class tickets and that our service has consistently met your expectations.
Your trust and loyalty mean the world to us, and we look forward to helping your family with many more memorable travels ahead.
Sincerely Yours,
ARANGRANT Team
Best Prices
Prices are very competitive. I had to cancel my bookings and the company was very responsive in getting me refunded. Their customer service agent stayed in touch and kept me informed until the refund was completed. I trust them.
15 January 2026
Unprompted review
Reply from AranGrant
Dear Vik,
Thank you for your kind words and wonderful 5-star review!
We’re delighted to hear that you found our prices competitive and that our team was responsive in handling your cancellation and refund. It’s great to know our customer service agent kept you informed throughout the process and earned your trust.
Your confidence means so much to us, and we look forward to assisting you with future travel needs.
Sincerely Yours,
ARANGRANT Team
Enrique handled my travel needs
Enrique is reliable, efficient and found me the itinerary I requested at a good price. The followup, when I needed a minor change, was handled quickly and without incident.
12 February 2026
Unprompted review
Reply from AranGrant
Dear Kay Thompson,
Thank you for taking the time to share your positive experience with us.
We’re delighted to hear that Enrique was able to provide reliable and efficient service, securing the exact itinerary you requested at a great price. It’s also wonderful to know that the follow‑up for your minor change was handled quickly and smoothly.
Your kind words mean a lot to our team, and we’re proud to have delivered the seamless support you deserve.
We truly appreciate your 5‑star review and look forward to assisting you again in the future.
Sincerely Yours,
ARANGRANT Team
Reply from AranGrant
Dear John F. Smith,
Thank you for your kind words and positive feedback.
We’re delighted to know that you were satisfied with the travel arrangements, pricing, and follow-ups. Providing smooth and reliable service is always our priority, and it’s wonderful to hear that we met your expectations.
Your support means a great deal to us, and we look forward to assisting you again with your future travel needs.
Sincerely Yours,
ARANGRANT Team
Quick
Quick, easy to deal with good price
speaking with the service team helped me get exactly what I was looking for.
9 February 2026
Unprompted review
Reply from AranGrant
Dear sofia bonita,
Thank you so much for your wonderful 5‑star review!
We’re delighted to hear that you found the process quick, easy, and fairly priced. It’s great to know that speaking with our service team helped you get exactly what you were looking for.
Your satisfaction means a lot to us, and we truly appreciate your kind words. We look forward to serving you again in the future.
Sincerely Yours,
ARANGRANT Team
Up front and very helpfull even when somthing change about flight schedule.
Constant update about my flight.
7 February 2026
Unprompted review
Reply from AranGrant
Dear SAFA Abbasi,
Thank you for your kind words and 5‑star rating!
We’re delighted to hear that you found our team upfront, helpful, and responsive—even when your flight schedule changed. We’re glad the constant updates kept you informed and reassured throughout the process.
Your feedback means a lot to us, and we look forward to assisting you again on your future travels.
Sincerely Yours,
ARANGRANT Team
Fantastic Service.
Often competitive pricing means poorer customer service. Not in this case, from booking until the end of the trip the service we received was exceptional.
5 January 2026
Unprompted review
Reply from AranGrant
Dear Valued Customer,
Thank you for taking the time to share your experience with us. Your kind words mean a lot to our team.
We’re delighted to know that you found our pricing competitive without any compromise on the quality of service. From booking through to the end of your trip, our goal is always to provide exceptional care and seamless support, and it’s rewarding to hear that we achieved this for you.
Your feedback inspires us to continue delivering the same level of excellence to every traveler we serve. We look forward to welcoming you again on your next journey.
Sincerely Yours,
ARANGRANT Team
Inez was very helpful and efficient
Inez was very helpful and efficient in reserving seats for my flights. She called, sent emails and SMSs to keep me informed during the process, so I did not have to guess what was going on.
6 February 2026
Unprompted review
Reply from AranGrant
Dear Valued Customer,
We truly appreciate you taking the time to share your experience with us. It’s wonderful to hear that Inez was able to assist you efficiently and keep you informed every step of the way.
Clear communication is something we value deeply, and knowing that the calls, emails, and SMS updates made your booking process smooth and worry‑free is very rewarding for our team.
Your feedback encourages us to continue providing attentive and reliable service to all our travelers. We look forward to assisting you again on your future journeys.
Sincerely Yours,
ARANGRANT Team
He is a great on detailed and honest
He is a great on detailed And, specific and honest. Keep it civil and friendly.
5 February 2026
Unprompted review
Reply from AranGrant
Dear Gamila Saied,
Thank you for sharing such positive feedback with us. We’re delighted to hear that you found our agent to be detailed, specific, and honest throughout the process.
Providing clear and trustworthy service is something we take pride in, and your kind words affirm the effort our team puts into every interaction.
We’re grateful for your recognition and look forward to assisting you again in the future.
Sincerely Yours,
ARANGRANT Team
We couldn’t be more pleased with the…
We couldn’t be more pleased with the savings for our international business class trip and for the customer service and follow up from Arangrant and our sales associate
15 January 2026
Unprompted review
Reply from AranGrant
Dear Anthony Leggett,
Thank you so much for sharing your 5‑star review with us.
We’re thrilled to hear that you were pleased with the savings on your international business class trip and that our customer service and follow‑up met your expectations.
Your satisfaction is at the heart of everything we do, and it’s wonderful to know that Arangrant and our sales associate were able to make your travel experience seamless and rewarding.
We truly appreciate your trust in us and look forward to assisting you again with future journeys.
Sincerely Yours,
ARANGRANT Team
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