Aramex Reviews 

If I could give zero stars, I would. My experience with Aramex regarding my Temple & Webster order has been an absolute joke. Dealing with this company feels like stepping back into the 1990s, but with worse customer service.

The "Service" Failures:

Impossible Access: They "attempted" delivery while I was at work. Now, they expect me to trek to their depot, which is only open until 5:00 PM on weekdays and closed all weekend. It is physically impossible for a full-time professional to collect a package under these hours.

The Notification Gatekeeping: I know my package is at the depot. The tracking says it's at the depot. Yet, when I tried to collect it, I was told I couldn't have it because I hadn't received their specific "ready for collection" notification. It is sitting in the building, but they’d rather hold it hostage than hand it over.

Redelivery Loop: They won't redeliver unless I can guarantee I'll be home to sign, but they won't provide a specific time window. I shouldn't have to sacrifice a day of annual leave just to receive a box.

Aramex is the weak link in the e-commerce chain. Their business model seems to rely on making the customer do the courier's job. Temple & Webster, for the sake of your customers, please stop using Aramex.

Utterly useless.

This courier company is by far the worst in the entire country of Australia. My express post order which was being delivered within the same state (Victoria) is now almost two weeks late. Little to no status updates, near impossible to communicate with, shockingly terrible chat bot. It astounds me that with the mountains of very accurate terrible reviews of this shonky company that any vendors chose to use them for courier services.
All I can deduce is my delivery is lost behind a couch in a warehouse somewhere in an outer suburb of Melbourne, never to see the light of day ever again.
If I could provide a 0 star review I would. Buyer beware, these guys are utterly horrendous and the likelihood of your package ever being delivered is very minimal.

Failed to meet delivery updates via tracking. When contacting them asking if at local depot to collect myself they said they cannot give me that information and will be delivered in the next 7-14 business days. Absolute appalling customer service, dialogue and transparency. AVOID AT ALL COSTS.

The parcel was very small, and the instructions were to leave it in the mailbox. They did not. I received an sma that they couldn't find me at home. So I confirmed the instructions to leave the parcel in the mailbox. On the day of delivery, I received another SMS that THERE IS NO ADDRESS ON THE PARCEL! How come? It was there 5 days ago when they attempted to deliver. It looks like they do not bother to deliver. Just want your money.

Aramex,

You gave me the link to submit an enquiry in my previous review. I did. No action has been taken.
On 6th I was told that the parcel has been delivered to the delivery agent. Now when I tried to reach out to the CS team, the response is "it's currently being processed to be handed over to agent? What should I believe? The lies you told on Friday or the lies today?

And the CS agent directly ended the chat without my consent. Do you think it's funny? Do you think this is professional? Please don't respond to me to reach out to your team. Here is my tracking number! It was supposed to be delivered on 5th of February 2026

Tracking number MP0079534680.

If i could give them a zero then I would.

Parcel was due to arrive on Monday, there had been no update on the tracking since the previous Friday. On Wednesday followed instructions online to lodge an enquiry hadn't heard anything back by Friday. Tried to call the Cairns depot, got put through to the corporate enquiries. They couldn't figure out where the parcel was or why it hadn't been delivered. So if I'm lucky I MIGHT hear back from them on Monday, a whole week after if was supposed to be delivered. Who knows when I'll actually get the parcel though as no one seems to know where it is.

Update- still no one can find the parcel, this company is completely useless. I went to the depot and was told I would be 'lucky' if I got it this week

Email came through and advised that delivery has taken place. Logged in online to view the delivery photo- the 2 photos available show a delivery docket with no details (inside a vehicle) and the second photo shows the package inside a van or car. I have 3x cameras in my driveway and none show a delivery taking place. Rang the Perth number and its now supposedly escalated. they will get back to me in 24-48hours. Contacting the shop, I purchased the dashmat to advise of their selected courier service.

The driver delivered the parcel to the wrong address and has been asked to pick it up several days ago and has done nothing to retrieve the parcel and deliver to the correct address, we have seen the Aramex truck go past in the last few days , so no excuse that they are not nearby to pick up,. the customer service keep giving me the runaround and know where the driver delivered to the incorrect address and have done nothing about it.

I would think that the case could be the driver has not got the guts to go back and get the parcel, or he lied to where he stated he delivered the expensive goods, our client is not very happy at all as the service internal form Aramex is pathetic,
maybe they should be looked at for not coming down on the drivers who dont do their job.

Update. just had another parcel dropped at our address and when i tried to talk to the driver he ran so fast that he should be in the Australian Olympic running teams. makes you think why.

Aramex is not taking responsibility for the driver not doing their job correctly, the contractor has not gone back to the house he delivered them wrongly to and just look at the other claims just recently with the peoplle they hire have just stored goods inj a warehouse and have not delivered them,

Aramex whant to give the sender the costs of the goods in a refund when it was we that have paid for them, why should he get the credit and actually get paid twice for goods that i never received by the slack delivery from Aramex who are to scared to truthfully investigate the loss of goods to us and employing a driver to not do his job and get paid, we should be looking at people that can read the delivery docket.

ANYONE THINKING OF USING ARAMEX, THINK TWICE AS THE AND THEIR DRIVERS ARE NOT TO BE TRUSTED WITH YOUR GOODS AS THEY JUST DISAPPEAR

update.
stealing complaint lodged with Bribie Island Police and giving Aramex delivery van plate number captured today and address to where Aramex claims the goods were delivered to.

very interesting, we lodged a complaint with the local police and within two days we had the goods that were delivered elsewhere and advised they were lost, turn up at our front door,.

very interesting outcome

This is the slowest courier in Australia.. Everyone thought Auspost was slow Youse take the cake. If when I ordered something I could pick my own courier it wouldn't be aramax a turtle is faster... By the way I'm only one of a big group that think that.

The worst ever! Sent an order for a hospital from Vic to NSW Jan 9 - 11 days later ask for more info as they can’t “find address” despite it being on the label - even sent them google screenshot showing hospital address
Now it’s Feb 3 and it’s about to arrive back at my showrooms
Clearly driver has zero idea how to read maps or info and now the hospital is massively inconvenienced
Avoid using Aramex at all costs, they have a very low rating for a reason

Hi Aramax,
You replied to my last review stating that you strive to do better.
Here's a little lesson in customer service, I ordered an item from a business in Geelong on the 31/1/26 and I received my purchase this morning the 3/2/26 it actually left Geelong on the 2/1/26 and I live in Picton NSW.
That's what great customer service looks like.

Parcels aren't collected, parcels are lost and the worst part is when you work directly with this company and email customer service, your sales rep and the customer service manager to close your account and request your pre paid funds to be refunded nobody responds.
This company thrives on bad service and stolen money. Stay away

A pair of shoes was apparently delivered to my doorsteps by Aramex, the notification email was sent to me with a photo of the delivery. But unfortunately, when I opened the front door, the parcel was nowhere to be found. I contacted Aramex, but got told it was delivered, they were relying on the photo. Now I have heard on the grapevine that some Aramex couriers deliver a parcel, take a photo for "proof" then take back the parcel for themselves and sell the items on eBay or gumtree. The Aramex company is in the dark as they cannot prove anything, and the receiver can't prove anything either because of that deceiving photo. Now, I contacted the shoe seller and they were kind enough to send me another pair, but this time they used auspost instead. so much safer. After this shocking experience and reading all the bad reviews about Aramex, when I buy something online I will make sure they do not use Aramex as their delivery service.

Today was the third time in as many deliveries that my parcel didn't make it to me. I have had enough, and will refuse to buy any thing online if the retailer's method of delivery is via Aramex. Their service fails at all levels from insufficent notification of delivery, to drivers who don't even bother to try to deliver and just leave a card in the letterbox, to telephone customer service staff who poorly administer a policy that makes it impossible to get a custome focused solution. I only wish I could give a zero star rating.

Parcel thrown over the fence, in spite of there being a large letterbox by the gate and a wide verandah where it could have been put out of view from passers by. I was at home. This is not the first time. Why are they still in business.

Thank you for your generic reply, which has not addressed any issues. You don't appreciate feedback, and you certainly are not striving to improve your service, otherwise there WOULD be improvements.

This Servise very poor and stupid driver why he think to send the package wrong address where the eye? Where the brain not careful about package custmr and send wrong house . I have cctv I have proof nobody staff send the package at the time when I call the customer service need the photo proff id delivery I see not my house . If I cant send photo this msj I send all proff delivered not received to owner the true.

Delivered to wrong house, only bots reply to enquiries with information you already know. Don't get tricked by the cheap shipping.

Where is the 0 star? No communication, no updates except that my parcel has been in a depot from 23 days.
I called customer support that cannot do anything, telling me a manager is going to call and nobody calls. To this day, I havent received my parcel, dont know if one day going to be delivered. This is a very frustrating experience in all honesty. How can you operate this way?
Where are you Aramex to updade of my delivery?

Aramex always late for deliveries, they should close down, they don’t care about customers, people need deliveries in time as we all need to work too