Arachas Reviews 

Highly responsive. Zach responded to my query very quickly and was very informative. There were a number of updates to our proposal and he updated these very quickly.

Mark was very nice and polite on phone and really helpful

Extremely bad customer service phoned supposed to give a call back. Hours later no call back. Phoned again waiting on line now 30 minutes with no sign of anyone anwereing.

Professional, courteous, effective

My policy is up for renewal on the 10th and even though I have rang numerous times and even went down to there offices in Little island I could not get anyone to help me , The person I spoke to would only say that he would TRY and contact Luciano who’s dealing with my policy and se if he could get him to ring me what a joke and I have had around 8 policies at the one time covering all my properties but now I’m down to 2 and shortly I will have none , In my opinion try to get your household properties through other brokers or directly because the staff in little island just dont care .

Very informative and helpful

Excellent service—Megan Thornton made everything simple and stress-free. Highly recommend!

I had a few questions about my policy and cover, Oisin emailed me back very quickly with all the information I needed. Great customer service by Oisin of CraftInsure.

Very professional insurance company, I had forgotten to renew and they contacted me a day later and it was a very simple process, the phone call took three minutes, everything resolved, continued with my direct debit, I provided details of my card for initial deposit and away we go! recommend to all

Fast and efficient, call answered quickly and dealt with in one phone call

Was easy to make contact with Norma and is always very helpful and pleasant on any questions I may have .

I had an excellent experience with both Katlin and Cillian in The Team. Extremely polite friendly and gave me the best quote and easy transfer of Insurance from my existing car to my new car.

A staff member named Stephen brown,was absolutely excellent as I'm not good on devices and other companies kept sending me links that had my head wrecked, I finally got to arachas and spoke with Stephen, and I swear he practically did everything for me, with no complications and very understanding of me, patient and helpful, I was relaxed and stress free after speaking with him, so professional he was and really seem to care and want the best for me, well that's how I felt,even after all that, and when I had to fill the finance agreement thing, I ran into complications and contacted Stephen, even though it's not his dept. he still went out if his way to get someone from there to contact me, which they did, again that staff member from prem credit again was lovely and so helpful, I didn't feel judged for. Finding devices difficult🙈😂, thanks so much Stephen really thankyou also thankyou Niamh and Fiona in prem credit, was just as helpful and patient with me, have to say I'm impressed, and now thinking of getting home insurance with them as I love when staff are a great help, I love good service thanks

I dealt with Sinead Swayne who I have been dealing with for years. Sinead is extremely helpful and professional and always goes the extra mile to get me the best deal

I would like to say a massive Thank You to Orla Callaghan who looked after my Insurance renewal this year. The whole process was painless for me. Which allowed me to get on with my day to day working of my Business. Orla started the process in a timely manner so she was able to get any information she need from me without putting me under pressure. She got me a very good deal to keep my Insurance costs inline with last years amounts so I am happy with that.
Many thanks again for a great service.
Orla Hendron
Managing Director
The All American Launderette

Our experience was marked by consistently poor communication and inaccurate documentation. Key details were frequently missing or incorrect, including invoice numbers, dates, and even the company address.
Endorsement notes were not provided for significant year-end adjustments, which created additional complications. When we raised these concerns, the response from the regional manager unfortunately included further documentation that still contained multiple errors — again with incorrect dates, wrong company details, and missing invoice numbers.
Overall, the standard of service was extremely disappointing. After many years as a client, we regret our continued engagement. Since moving to an alternative provider, our insurance costs have reduced significantly — nearly halved — reinforcing that leaving was the right decision.

I was very well looked after by Sinead Swayne. I found her so easy to deal with and would highly recommend her. She was very knowledgeable

Very helpful & efficient service today, a pleasure to deal with Mary Keating.

Excellent as always from Sinead Swayne ,always helpful and on hand to answer any questions I have ,was also a big help on dealing with my recent claim

Had the option of a call back which I